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February 2024 by Denise Soliday
Recently had a sitiation that fell into an extreme grey area regarding returning the item.THANK YOU ISSAC!!!!I often choose ACE for that extra personal customer service; thanks 100% for continueing that reputation!!!!?
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January 2024 by Jonathan Lloyd
Great hardware store. Helpful, in-store pickup.
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November 2023 by arthur lafey
Knowable quick friendly good quality products
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July 2023 by Samantha K.
The entire store is over priced. Went looking for a bag of concrete and it was almost double what you can get it for at Home Depot. I asked one of the attendant if they price matched and he told me no (7/3/23). I'm hearing a Home Depot is going to be built on hoosic street, thank God. I always try to support local but these guys are just robbing people.Ace Hardware in store price $11.99 and online $9.99.Home Depot Latham $6.71
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June 2023 by Grafton Guy
Great selection. I like to support the local stores. My complaint is selling items over manufacturers list price. I bought a Weber accessory and while in the store I looked it up and the price advertised was more than MSRP. I can buy it elsewhere and have it shipped for less. On a separate occasion I ordered a part from Stihl that offered free shipping to store and they would deliver it to the store. When I came to pick it up they wanted to charge me for shipping. I ended up reordering it and having it sent to my house.
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December 2022 by Andrew Westcott
First and foremost the team at this store is fantastic!However, the online ordering and stock level system is a mess. Multiple items were out of stock that were listed as in stock. It also took over two days to find out an online order was unable to be fulfilled. The Hatchet name is really sullying the True Value brand.
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June 2022 by Duncan Barrett
Very poor customer service and just plain bad manners at the paint dept. I would typically visit this store 2-3 times a week but I will never set foot in there again
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January 2022 by Dave Cleveland
A special Thank You to the Staff and to the customers of Hatchet Hardware of Brunswick and Troy for their continuing generosity and support for The Food Pantries of The Capital District.
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December 2021 by Richard H.
Not a bad store they have a Lotta knickknacks and items. How many times I have to plead to get somebody to help me. In comparison, I mean over and over again. I think they could help you out more by bringing your items out to your car or assisting you better. The prices are definitely somewhat higher than other value stores. When you have issues and you request to speak with a manager, your phone calls are not returned. That says a lot.
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October 2021 by Xclusiveroni
Great staff! Great service!! So helpful and knowledgeable.
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September 2021 by Chris Broast
Top Notch service through and through. I was in the area doing a kitchen...bathroom...well...house remodel/maintenance and for every "can of worms" I opened, Hatchet ACE was there. From push to connect plumbing to a lamp socket...they had it.
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August 2021 by Tiffany N.
Stopped here to grab a few things. In the process of checkout, my daughter threw her bunny out of her stroller. We didn't realize she had dropped it until Judy ran out and gave it to us. Great customer service.
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June 2021 by EJ Smith
Super friendly and helpful staff. We were looking for a concrete birdbath and while we didn't find what we needed, the staff did their best to show us alternatives and to give us suggestions of where we might find what we were looking for. While looking around I noticed they stock a lot of things I figured I could only find online. Special shout out to the person in charge of their awesome selection of 80's-90's Alternative music, which I listened to while we were there and just kept saying "I haven't heard this in ages!".
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June 2021 by Jim Besemer
Full stocked hardware store with plenty of helpful staff. Very nice store.
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June 2021 by Barbara Urban
Service good. Had everything I needed.
