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April 2024 by Stacey A
Absolute greed $3.99 to make a copy of a key one block up, which is a locksmith. It’s only 249 Ace Hardware/Hallmark store is a joke.
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April 2024 by Elissa Feist
This is my mecca, fully obsessed with the selection here
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February 2024 by Shirley Wong
Cute store. But the service is slow. The last straw is trying to find parking. Called ahead and store employees told me to park in the lot behind the store. It took 10 minutes and 2 around the block drives to realize it is nowhere to be found. Turns out parking lot is down the street with a Bank of America sign.
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February 2024 by Ira Whitman
Decent selection and helpful staff.
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February 2024 by Javier Reyes
Poor service, no attempt to help me find what I was looking for.I was informed that they have the smallest quantity of inventory out of all locations so whatever they had was all that they had.I get wanting to end your shift and close the store but someone could have at least checked if what I was looking for was located somewhere within the store, or maybe at another location.
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December 2023 by alon brown
Really nicely stocked with great quality just a bit expensive.
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December 2023 by Manny Santos
Great service.
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October 2023 by Melody Gagnon
This hardware store has everything. Everyone working inside the store was very friendly and very helpful. They also help support other local businesses. Stop by and pick out a unique Christmas gift for family and friends.
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October 2023 by William Oryell
This company does a poor job keeping an accurate inventory on it's website. Twice I've driven there for an item that was supposedly "in stock", but then after getting there I found out that those items were not. Big waste of time and gas.
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July 2023 by sarah feist
Absolutely amazing customer service. Within seconds of walking through the door I was helped and told exactly where to go. I had been to THREE other stores prior looking for the same item but every place was so unorganized no one could find it! I went here and they found it within minutes! The plumbing section was so well organized it was unbelievable. Everything had a place and yet again there was always someone available to help! I LOVE ace hardware.
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June 2023 by J M
Hours state Open @ 8AM. Call the store at 8:05 and was told that employee is “stuck in traffic” will be here around 8:30. It’s now 9AM and store still not open and employee inside hung up the phone because I asked if “stuck in traffic” employee was coming from NYC. Employee inside store then comes out and claims I cursed on the phone, which I did not. Have seen at least 15 people come and go. Maybe find better, more responsible employees to open up your store on time.
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April 2023 by Larissa Børglum
A great place for hardware and other household needs. There are some cute housewares that would work well as gifts as well as refreshing drinks at the checkout counter.
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April 2023 by Charles Beck
This is a really cool store and they have a lot of fun items that you won’t find at a typical hardware store.However, they updated (read: increased) their prices on many items but they have failed to increase the prices displayed on the shelves.This has been an ongoing issue for at least six weeks, probably longer, and it’s very frustrating to pick an item up off the shelf knowing that the price displayed is probably not the actual price.Today I grabbed two items on two separate trips, both were incorrectly priced. For the first item the woman behind the counter charged me the higher price that they have in the system and said she would go upstairs and update the price. Really? Really???If you are going to increase the prices of your items in your system, do the same thing on your shelves. Yes it requires a bit more effort, but it’s one of the most fundamental rules of retail: the price you see should be the price you pay. Do better.
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April 2023 by Jose Rivera
Great place to find things stocked and services are great.
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February 2023 by Garrick: Just Another Self-Appointed Critic
A Hardware Store on Steroids!Our first visit to Hatchet Hardware of Troy was for some plumbing parts. When we first walked in, my thoughts were, 'they're not going to have plumbing parts...' I was totally wrong.This hardware store has it all – everything you expect in a local hardware store and then some. The entry to the store is filled with unique items for your home, trinkets, and gifts. It's a visual delight.Then you get into the heart of the store and there you'll find housewares and small appliances, landscape supplies, light bulbs...the list goes on. They even offer refills of cleaning supplies for environmentally conscious shoppers. Don't forget about upstairs which houses the plumbing supplies amongst other things.What's even better is the staff is friendly and helpful. If you haven't been yet, check it out!UPDATE: Kudos to businesses who respond to reviews!
