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December 2023 by Adrian A.
We used U-Pack to move from Hollywood, CA to Rochester, NY, in Dec 2023. It was amazing, and relatively, easily the cheapest option.We had a large one bedroom apt to get packed and moved; two desks, a bed, a coffee cart, a kitchen cart, an 8ft sofa, a coffee table, a lot of books and bookshelf, clothes, a mountain bike, etc. and it all fit in one Relo Cube! I took apart and flat-packed a lot of it, to fit more, but still, we were shocked by just how much we could fit in one cube.The U-Pack website was a gold mine of useful information, even if you aren't moving with them, take a look! we are still using their moving checklist as we come to the end of our move.The interaction with customer service was excellent, they all seemed to be on the same page and I never felt like I didn't know what was going on. The information provided was very clear about what was required of me, and the drivers were friendly and helpful.The cube itself was clean and in good condition, and everything arrived in Rochester relatively unscathed. Be sure to use packing blankets and straps to keep things from rubbing against each other and your things should be fine.If you are unsure of the amount of cubes you need, you can request more, and they will only charge you for what you use, taking back any unused cubes at no cost.Using U-pack, lessened the stress, and cost, of moving across the country considerably. I highly recommend it and would happily use it again. Excellent.
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September 2023 by --
I had a great experience with my cross country move and would recommend this service. All information, prices and timelines were clear and accurate and the staff I interacted with were courteous and helpful.
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August 2023 by Google user
I used U-Pack to move from California to New York State. It was the most affordable shipping option to transport my stuff across the country. The process was simple, clear and was on time every step of the way. I had room to spare in the pod packing up 1 bedroom and some household items. I recommend their service and would use again if I have to.
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August 2023 by Julia Hunt
I used U-Pack to move from California to New York State. It was the most affordable shipping option to transport my stuff across the country. The process was simple, clear and was on time every step of the way. I had room to spare in the pod packing up 1 bedroom and some household items. I recommend their service and would use again if I have to.
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August 2023 by Thomas Waring
Very pleased with U-Pack's flexibility and pricing. The contact at the freight company ABF in Buffalo was very helpful, yet the initial contact in Florida was a bit apathetic. This improved with the next person I spoke with. Short term frustration yet overall a great experience.
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July 2023 by Richard Kloss
With the stress of a cross country move, cost was fair, anytime a question came up somebody was available to answer, and all dates and time frames were met. This meant the least stressful part of the move was all the belongings shipped this way.
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March 2023 by James G.
Wow! What a move. I moved across the US and hired U-Pack. From the very beginning they were on it. They know what they're doing. That helped me a lot because I'm wasn't familiar with moving such a long distance. There were a few minor problems and U-Pack always answered their phones. My problems were resolved and U-Pack gets an A+ from this satisfied customer.
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October 2022 by Linda M.
I've used U-Pack 3 times over the years for long distance moves and they are awesome. I don't plan to move again anytime soon but I would totally use them again. I hired local movers to pack the trailer. It's still more economical than using a moving company to transport items.
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August 2022 by Martin Szwed
U-Pack was a great option for us for our move from Georgia to New York! The cost was more reasonable than a full scale mover. We didn’t have to drive a big Uhaul truck ourselves thankfully! The company was very professional and accommodating through each step in the process. We highly recommend U-Pack!
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April 2022 by Vasily Selyuminov
my family needed to ship our belongings to Canada and we chose to use this company. currently UPACK is holding our goods hostage in Buffalo for more than 10 days not and fails to provide any meaningful update. the agreed on shipment dates are long overdue.there is no transparency on the status of the package, or issues causing the delay. there is no realistic estimate as of then the move will happen - or if it happens at all.as friendly as their customer service is on the Canadian side, they are not helpful.
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September 2021 by Michelle Paige
Used Upack to move my family over 500 miles. Much better than a moving truck because we had a couple days to load and also unload. A better price than some of the competitors who offer the same service.
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May 2021 by Pete Zalizniak
I’ve used them 3 times so far and wouldn’t hesitate to use them again!
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January 2021 by Annie Murray
The U-Pack teams in Tonawanda and Elmira New York were a pleasure to work with! From the customer service agents to delivery men, everyone I spoke with was courteous, friendly, and professional. I used their moving services to relocate a (very full) pod's worth of household items from one side of NY state to the other and the process could not have been easier. The container was also very well constructed - metal all the way around, no wood, with plenty of places to lace rope to secure items. I would use this service again in a heart beat. Thank you, U-Pack!!Services: Moving-related storage
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December 2020 by Annie Marra
The U-Pack teams in Tonawanda and Elmira New York were a pleasure to work with! From the customer service agents to delivery men, everyone I spoke with was courteous, friendly, and professional. I used their moving services to relocate a (very full) pod's worth of household items from one side of NY state to the other and the process could not have been easier. The container was also very well constructed - metal all the way around, no wood, with plenty of places to lace rope to secure items. I would use this service again in a heart beat. Thank you, U-Pack!!
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February 2020 by He Shen
the trailer helps a lot, the costumer service is also very friendly. A good experience!1
