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January 2024 by Michael Cornelious
If it wasn't for the main manager here at this location, I wouldn't be giving a 5 star as this person is the only one that ever makes all my visits smooth. I'll update review with name
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December 2023 by Leeanna C.
This company does not communicate with each other. They do not care about their customers! They moved our reservation to a location an hour away, while we passed multiple U-Haul locations that appeared to have exactly what we needed. Our reservation was made over 2 months ago! The customer service employees did not help us at all! The store they sent us to did not have any of the equipment we ordered with our reservation and we had to go to another store to buy them. Now they can't even refund us for the parts until after the holidays!
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November 2023 by Lanny Gasaway
Ryan went out of his way to help me with my car hauler rental. The customer who was returning the unit I had reserved had a breakdown and was going to be delayed at least a day. Ryan spent hours making sure I got what I needed same day , rather than us having to rent a room a wait for the returning customer. I very much appreciate the help and service this location provided us. We were 13 hours away from home.
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August 2023 by Rob Wilson
Horrible experience. Horrible customer service. Will never us uhaul again. They do not care about the customer or their vehicles at all. Employees using vehicles to run out and pick up food. Over charged me by 400 miles and would not help with the dispute at all. Incapable of helping customers without manager. Happy to take your money but don’t care about you after that. Steer clear.
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August 2023 by Victoria Wilson
My husband and I rented a truck for a 24 hour move from Tonawanda to the south towns. We traveled about 100 miles in 2 trips. They charged us for 500 miles and refused to double check the speedometer! They wouldn’t help because “a manager wasn’t in”. Horrible service. Don’t rent from here
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August 2023 by Robert W.
Horrible experience. Horrible customer service. Will never us uhaul again. They do not care about the customer or their vehicles at all. Employees using vehicles to run out and pick up food. Over charged me by 400 miles and would not help with the dispute at all. Incapable of helping customers without manager. Happy to take your money but don't care about you after that. Steer clear.
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July 2023 by Christian Thomas
Terrible service. Avianna doesn’t need to be in the working culture even though the job at u haul is probably easy. My French Bulldog honestly is smarter than her. Management is also a joke as well. How can you work at u haul and not know how to hook up a auto tow. LOL and not only that being lied to straight to my face. I will be contacting corporate i don’t even go this far or even do reviews but do not rent or spend your money at this location. I honestly would like some of my money back or a credit of some sort. I hope the owner see’s this review and reaches out to me because I’d like to explain to them my terrible experience.
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May 2023 by Yaya (DV8er)
My experience was great at this location. They had a truck for me to rent on short notice. The employee who rented me the truck was patient, cheerful, and helpful. I ended up needing to extend my reservation and it was very easy. I was very impressed and happy overall.
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May 2023 by Chris K
Rented a trailer on a 2 day rental, I was overcharged $35.13 as the employee failed to check in the trailer the day I returned it plus I even returned it almost an entire day early!!! I took a video as I was leaving because something simply didn’t feel right when she wouldn’t provide a receipt as she said I’d receive it once they check it in, watch out and make sure they go and check in your rental prior to leaving! I recommend taking videos prior to rental and after returning rental.
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May 2023 by Tom Cotter
Are employees working a side gig in back fixing cars? Knock on that door where says someone will be with you in a moment please dont enter....just working away ratcheting and knocking on the orange jeep in the back garage...good effort
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May 2023 by Warren Teall
Great experience. The manager was very friendly. Recommend this location to everyone!
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March 2023 by Chris L.
I needed a propane tank filled and was having a hard time finding a place that fills vs. exchanges. I walked in the door and was immediately greeted by Zek. I had never filled a tank before and had no idea what I was doing. Zeke was awesome, he quickly had the tank filled with no problems. Super friendly experience. They are open seven days a week, and everyone else were closed on a Sunday. Plus, most places in town will not fill personal tanks. I will be back again. You are never sure when getting service for something new if the place is going to treat you well and answer your questions. My experience was excellent.
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February 2023 by gary oehler
Excellent uhaul rental facility. Super easy access right off the 190/290. They had multiple trailers of every size and selection. Solomon helped my dad and I and made the process real quick and easy.
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August 2022 by Jamie Carrigan
We came in August 12th to make a reservation for the next day. When we came in to pick it up we were told the employee made an error scheduling it and they didn't have it available for the time we needed. We were then told there was nothing that could be done and that we "weren't allowed to be upset about it" (yes the employee actually said that). We made a reservation for the next day. When we got here there was already a line of people outside the store and the store was opened late. When we were finally next in line we were informed they didn't have our reservation. This is absolutely unacceptable. We are trying to move my elderly father into his new place and he had to sleep on the floor because of this mix up. Do better.
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August 2022 by Steve Dickman
Booked a reservation for a 15' truck with an appliance dolly so I could return a fridge. Got there only to be told they had no appliance dollies and I had to cancel my reservation.
