U-Haul Moving & Storage of Tonawanda offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, self-storage, portable U-Box containers, hitch installations, moving and shipping boxes, propane, and online reservations. Customers appreciate the convenient location with easy access off the 190/290. The staff at this location is known for their helpful and friendly service, making the rental process smooth and quick. One customer highlighted the exceptional assistance from the main manager, who ensures a seamless experience during visits. Ryan, another staff member, went above and beyond by helping a customer with a car hauler rental when another customer’s breakdown caused a delay, demonstrating the team’s dedication. Additionally, the employee Zek was praised for his friendliness and efficiency in filling a propane tank, even on a Sunday when other places were closed. Overall, customers feel confident in this location’s helpful staff, wide selection of equipment, and ease of access, making it a reliable choice for both local and long-distance moves.
Excellent customer service. They accommodated my needs (earlier pickup than what was online), upgrade to box truck, and quick painless check-in and return. Excellent job, guys.
November 2025
The customer service/tech was well informed and easily able to ensure my needs were able to be met by the trailer I chose to rent. The rental and drop off process was also easy and seem-less! I would recommend this location to anyone!
June 2025
I came in for propane and had very little knowledge. Encountered James 6/18/25 who provided excellent customer service and gave me more knowledge about propane tanks. James went above and beyond our brief encounter and I will def be back again whenever I need propane service
