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December 2023 by Leeanna C.
This company does not communicate with each other. They do not care about their customers! They moved our reservation to a location an hour away, while we passed multiple U-Haul locations that appeared to have exactly what we needed. Our reservation was made over 2 months ago! The customer service employees did not help us at all! The store they sent us to did not have any of the equipment we ordered with our reservation and we had to go to another store to buy them. Now they can't even refund us for the parts until after the holidays!
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August 2023 by Robert W.
Horrible experience. Horrible customer service. Will never us uhaul again. They do not care about the customer or their vehicles at all. Employees using vehicles to run out and pick up food. Over charged me by 400 miles and would not help with the dispute at all. Incapable of helping customers without manager. Happy to take your money but don't care about you after that. Steer clear.
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March 2023 by Chris L.
I needed a propane tank filled and was having a hard time finding a place that fills vs. exchanges. I walked in the door and was immediately greeted by Zek. I had never filled a tank before and had no idea what I was doing. Zeke was awesome, he quickly had the tank filled with no problems. Super friendly experience. They are open seven days a week, and everyone else were closed on a Sunday. Plus, most places in town will not fill personal tanks. I will be back again. You are never sure when getting service for something new if the place is going to treat you well and answer your questions. My experience was excellent.
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September 2020 by Jeremy S.
I mean, U-Haul is a sleazy, low-rent, predatory operation from top to bottom. Most of the experiences I've had with them have been bad, so I try to use other companies when I can. And I did: I specifically needed a van, so I booked one with Budget Truck Rental on Main St. Except, of course, they didn't have one, because the online inventories of these places are never right, and so I got a voice mail that I missed and a "Sorry, not our fault" when I got there. Joy. Next was off to my hated enemy, U-Haul at Main St., a garbage operation worthy of this garbage company. Blissfully, they didn't rip me off this time by charging $35 in fuel after I put six gallons in while having gone 42 miles. They just had the usual one employee take all day while ignoring the fact that customers didn't have masks on before renting the last van to the person in front of me in line. Probably a blessing in disguise. And then we remembered that we'd rented a van at U-Haul Tonawanda to pick up a buffet once and actually had a good experience. So we trekked over to Kenmore Ave. and the clerk was prompt and courteous and they got us a van and he even corrected the dubious fuel reading for me. We got the van, moved, it was awful because moving sucks, we extended it an extra day (because moving sucks) without issue, and were billed promptly and accurately upon its return. Both times we've rented from them they've thrown in the furniture pads without us asking or them charging. Being courteous and competent normally only gets four stars from me, but man, has U-Haul set the bar low over the years, this has to be what passes for five. We'll be back to this one.
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July 2019 by Melanie C.
I have just had a very bad experience at this U-Haul location. I rented a van to move a couch, the van was returned two hours early to our rental time. The next day my bank account was charged 160.00, when I called to find out the reason I was told I DAMAGED the van!!!! I absolutely did NO damage and I am being falsely accused of this! I called to speak to the manager about this and he is the person accusing me of the damage. I told him to check camera footage of his lot maybe someone bumped into the van returning another truck. He was completely unreasonable and rude!!! I am reporting this to their corporate headquarters. Do not use this location!!
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January 2017 by Jeffrey D.
Junior was number 1 in customer service !!!!! Moving is a tedious endeavor and junior greater us with a big smile - arranged transportation to the airport -
