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April 2023 by Anastasiya Hancharyk
I am grateful to Raisa for explaining every little thing I asked throughout my tax filing experience, professional and precise services. Was definitely beneficial for me that she speaks Russian language, wouldn't be as comfortable with English speaker because of my language barrier.
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April 2023 by debra weckelman
The person I worked with was very knowledgeable and was able to answer all of my questions. I was given my best options 5 plus stars
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March 2023 by Christina LaMastra
ANGELA WAS SO VERY PLEASANT AND MADE MY EXPERIENCE WONDERFUL. PREPARERS LIKE HER WILL KEEP ME COMING BACK TO YOUR COMPANY. THANKS
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January 2023 by Krystale Neidert
I have never been to a Jackson Hewitt location. I called for help with booking the appointment and got no answer. I left a message and did not get a call back until today. I booked at one location but when I arrived there was no one there. I waited 20mins before having the appointment transferred to a different location. Upon arrival at the new location I was very clear that I was not familiar with the process. The women working with me explained that the money is a loan and the funds would be taken from my return. She never explained any fees. I anticipated paying interest on the loan, however the rate was substantialky higher. None of the fees were disclosed to me. The computer was set up behind plastic so even when the screen wss turned to me it was impossible to read. Near the end she said they offered 3 options for protection. None of the options were to opt out. When offering me the serve card I tried to read the laminated sheet and asked about any feee, monthly, yearly ect. She told me the only fees are atm fees. I was livid when I found out the card has a $5 monthly fee!! Then when everything was done I couldn't read all of the papers she was transferring my signature on because the screen was blocked by the plastic wall. She printed out the documents, gave me the card and told me I would get an answer with in an hour and that most people get it before they leave the office. I spent half the night refreshing my email looking for any kind of response to my application. It had me so stressed out I couldn't sleep. I looked over the paper work and was flabbergasted! Over $600 in filing fees and bank fees plus 35% interest! Literally none of this was disclosed to me. It wasn't until 930 am that I finally got an email from the bank. 14.5 hours later than I was told. What little information that was given to me was a lie. And to pay over $600 in fees for a $300 loan is not only insane, it's predatory!! Not only will I never use Jackson Hewitt again, I will be sure to let every single person I talk to l and all of my employees to never under any circumstances use this service. I file my own taxes every year for free and get the maximum return possible. This service is a joke and I will be speaking to my lawyer.
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January 2023 by Jennifer Stachowiak
Best place to get your taxes done!!!
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May 2022 by Aubrey
Raisa K is so friendly and helpful !
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March 2022 by Rebecca Thompson
Angela is the best! Very knowledgeable, super efficient, and she made sure we understood how to get a bigger refund next year (this was our first year in a new tax bracket, so our voluntary withholdings didn't go as far as we'd hoped). Will definitely come back next year!
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February 2022 by Holly Leary
Angela was Amazing and very helpful with all of our questions. I would recommend going to this location
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May 2021 by Skip Slocum
Had my return done by Linda. Fast and Professional. I was out in 30 mins. Linda was a pleasure. 10 Star rating for a job well done. Thanks Linda.
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March 2021 by Jannette Mitchell
Natasha was very nice and professional. Thorough with the process and explained everything about our taxes.
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February 2021 by Angie B Simmons
Wonderful in an out. Very professional as always. Been with JH for years.
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February 2021 by Ms. Mera Love
Tax preparation fees are too high. I’ve been with JH for 10+ years and feel they should offer an discount on tax preparation fee or some kind of incentive for loyal customers.
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April 2020 by Artem Pliss
My wife and I used services of Jackson Hewitt for home and small business tax filing last week. It was a very productive meeting. Raisa Kuzmina of Sheridan office in Tonawanda impressed us as an incredibly knowledgeable, efficient, and friendly tax preparer. We are looking forward to receiving an unexpectedly nice return, and are very grateful for her help. We would highly recommend her services to anyone.
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March 2020 by Dannie Dee
Called and lady who answered the phone was very rude.
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March 2020 by Leon Jeffers Yang
Lack of professionalism and terrible attitude. I made an appointment with this office at 11 am couples day ago. When I got there at 10:50 am, there was only one lady staff and she was talking to another customer. I told her I had an appointment at 11, she didn’t even bother to check and rudely say something like ‘I don’t know about that. Must be someone else’. So I waited another half hour, during this period she was chatting with the customer, nothing about tax. I had some other business so I left around 11:40, so far I haven’t received any explanation on this from either the office or company.
