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March 2024 by Jason M.
Update , Steve the manager contacted me yesterday. Assured me my guitar was gonna be ready in a few days. Honestly, to Steve's credit, he did not have to do this for me. I bought a guitar from guitar center and had, for me, an unfixable problem. Steve has been great addressing my concerns and stood by his product. Great manager.
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February 2024 by Bob Masterson
Steve in sales was outstanding, after talking with me a bit to see what I was interested in, he set me up in a sound room by myself with 6 Taylor guitars on stands around me that he thought I'd be interested in. Checking on me occasionally to see if I had any questions I was trying out these guitars for over 4 hours. I narrowed it down to two, the 324BE and the 814ce which I went back and forth about 12 times lol.I'm going on 70 yrs old and have to admit my ears aren't what they used to be so I asked him to help me with his ears as I played a bit on each one. And we both agreed that the 814ce had more of the sound I was looking for. Anyways I went home with a new 814ce and after a couple weeks I'm extremely satisfied with my purchase.I also can't put it down.I would Definitely recommend the Guitar Center on Niagra Falls Blvd if your in the process of buying a new guitar.
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January 2024 by Jonathan Garlow
I got a super deadly coffin case here for $200 USD
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January 2024 by David Weiss
Been a customer in Tonawanda since they opened. In store stock has diminished over the years, but the staff have always been helpful and approachable, willing to check the website on what is not in store. No hesitation about doing business there
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January 2024 by Kim
Knowledgeable, attentive staff. Great variety and prices.
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December 2023 by J S.
Went in with the intent on buying a small practice amp with blue tooth capability and was treated like garbage the whole time I was there. Took my GC gift card and and called their customer service number and bought the amp over the phone
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December 2023 by Keenan mahoney
I literally felt like a burden to the employees anytime I was looking to spend good money, or to ask for assistance in their tech department. The staff, for the most part, all have the same rude and condescending attitute. The instruments on display, used and new are barely ever set up or cared for. I know this from trying and buying MANY instruments from here over the course of 13 years. If you're looking for a positive music shop experience with knowledgeable staff that enjoy their job, do yourself the favor and go somewhere else.
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December 2023 by Ang Ang
Dave was awesome at helping us.
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December 2023 by Linda Bommer
My family bought a $400 guitar that we noticed LATER that night has RUST. The associate was pretending he didnt know what a Gibson Hummingbird is. He was repeatedly teasing an old customer saying , "You mean a HUMMER? Like the VEHICLE??" .Repeatedly.Who does that about a $5,000+ instrument when you work in AN INSTRUMENT STORE?????I wont go there again and will recommend none of the music students at my school go there for anything either.Surprise!The whole place lost my respect.
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December 2023 by Kristin Marie
Lot of cool musical toys and they buy gently used items. Always friendly
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December 2023 by norman izard
Great set up for everything music, recording etc. Scooped up a new set of Studio headphones, got to test them all there. Also checked out the mic section, again. You can try them all out. There's a cool room for trying out guitars, keyboards etc. Staff was eager to see what I needed and make suggestions.
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December 2023 by Anurag Jindal
Great collection of instruments..
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December 2023 by Buffalo Gamer77
I went in to pick up some headphones for a gift for someone. Online they said they were in stock, but none were on the floor. They had them in the back. They weren't expensive but just not on the floor. It would have saved me time as I was on a lunch break if they were readily available.Staff was friendly, and the store was clean and organized. If you're into playing music you could spend a lot of time in here. Prices were reasonable, and I will go back when I'm not on a time crunch to look around.
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November 2023 by M
Quick and dirty
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October 2023 by L. Slaughter
Very helpful staff.