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November 2025 by Grimmpurple
The mail lockrooms are unironically somewhat falling apart. Multiple single type of machines will be taken up for long periods of time and to cancel you need to come in person. They don't do it online or via phone. Also not 24 hours. Just leave the lights on bro. I'm not going to lift multiple hundreds a pound of equipment out your front door
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October 2025 by Dan
My Crunch Fitness location is on 100 Youngs Street in Tonawanda, NY 14150 is the one I go to when I workout and this gym is the one I want to talk to you all about. A lot of bad things on this posting.
The front desk staff at my location seem to always be texting on their cell phones when I go into the gym. I notice it a lot when I have a question to ask them because It’s like their staff doesn’t want to help you and all they do is stand behind the desk texting anyways. The staff is so rude at this particular Crunch location and it needs a lot of help with their customer service. They need to fire some of their staff there and hire some new staff that knows how to talk to people and be customer service friendly and interact with clients.
One of there leg extension machines there is so hard to even get on because it’s literally almost on top of the one wall where you need to get on the machine. You really can’t get on or off of the machine. It’s almost impossible for the elderly to get on and off of which is an even a bigger safety risk for them. A lot of the machines there have a lot of safety issues as well because they are so close together to each other it’s ridiculous. They did all this new renovation to get new people to join but they did a bad job of putting equipment where it should go and the setup is horrible.
The weekend staff there almost always never have soap in the dispensers in the men’s locker room and when I did mentioned it to one of the weekend guy’s at the front desk he told me what do you want me to do about it because I’m the only one here and I don’t know where the soap is anyways. I mentioned it to the Manager too but nothing changed there Just very rude. Sauna never get’s cleaned and I saw a dirty q tip on the floor there.
You spend all this extra money that is extra money and there is no maintenance being done because half the lockers are filthy inside and half of the lockers are broken and they never get fixed so where does this maintenance money go just in there pockets?
I have been a member forever but it is just sickening to have all this at this gym.
There is no accountability there and that just sad. That is what I wanted to say.
I don’t want to go to a different gym but it makes you think twice about doing it with all these issues there.
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October 2025 by Son Pham
excellent facilities
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September 2025 by Vernon Lott
Cari was a fantastic first impression. She kindly and immediately helped me get checked in for a free pass. I liked the atmosphere and welcoming energy at this gym and I didn't even know they had a Sauna so that was the cherry on top. I ended up joining and am excited to continue my fitness journey! Thanks Crunch Team!
Side note - members aren't the best about racking their weights.. i find myself picking up weights and attachments just to help out. Let's help eachother!
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September 2025 by Bee Battaglia
Management is awful and lack staff communication. I did personal training and when I ended it, they overcharged me for another month because the manager never did the paperwork. I tried contacting the manager on several occasions just for the staff to send me on a wild goose chase from location to location, until I finally got ahold of him after a month of trying. Then, he ended up canceling my entire membership rather than just the training without telling me. The entire thing was a huge headache and unprofessional.
On a smaller note, I left something behind at the gym and had to ask three separate staff members on three separate occasions to check their lost and found for it for them to finally get it back to me when they had it the whole time. They all looked in different places so it seems there is no set designated area or anything for lost items, or at least the staff aren’t all on the same page about it.
I had a good time with my personal trainer Alexia. She was professional, kind, and was able to help me through training even with my health issues. I also enjoyed the separate area for HIIT training because it’s more private since they unfortunately decided to get rid of the women’s only section. These are the only reasons I gave any stars. I rarely write reviews but this whole process has been an awful experience and I want to be able to bring it to people’s attention.
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August 2025 by Jeff Denz
Love the equipment
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August 2025 by Jill Smith
Like other reviews have said, the renovations were nice, but this place has gone downhill over the last year since the last manager left. First, I can't remember the last time I walked in and someone said hi. All the front desk workers tend to be more occupied with their phones or with each other. I've even seen people walk in without scanning in on multiple occasions, and staff not even looking up. It's as if nobody cares or pays attention anymore. Second, when the last manager was here a year ago, equipment was picked up and put away regularly. You saw staff walking through the gym every hour to make sure it was somewhat orderly. Now, there's garbage everywhere and as dusty as all can be. Locker rooms are pitiful. And it doesn't help that the equipment is so close together that it makes it hard to walk through (which aren't there ADA requirements for this??), on top of tripping over left-out equipment. Third, despite the renovation, things are falling apart. The cables still do not have half of the weight labels on them, attachments are borderline unsafe, the new equipment racks in the old court area have pieces falling off, and the turf near cardio has a huge gaping hole in the wall. That's just to name a few. Fourth, there never seems to be a consistent manager there anymore. Sometimes there is one, and sometimes there isn't. Up until last year, the last manager was there every day, being welcoming and kind to each member who walked in. You could tell she cared. It seems like this location is just surviving by the skin of its neck now. I tried a day pass at the Catalyst across the street, and I now see why so many people cancelled their memberships at Crunch. They know what they're doing over there, and Crunch could take some pointers. Not sure how much longer I can stay a member here. I love my fellow members and have enjoyed the community, but this place is run awfully from club-level management to upper management (because how can you allow this??). I'm asking that this review please be taken seriously and these issues be solved, not just for me but for your entire member base.
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July 2025 by Nicolette Wolf
Sad when you walk in a gym and front desk employees can't even look from their phones to do their job.. the gym equipment is ok but supplies are consistently out and locker rooms messy.
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July 2025 by Brandon R
Since attending this location the last month I've only found one or two machines out of order but those were fixed almost immediately. Staff is welcoming and friendly, this location is also extremely spacious.
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June 2025 by Scott Levergood
I really love the new recovery room with the red lights on and the human touch massage chairs! That really hits the spot after working out !
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May 2025 by Matt M. (Daddy)
Overall, gym is very nice after the remodel. The maintenance staff, Emma, deserves a promotion, has great hustle (true work ethic). Friendly staff overall. Lots of machines, bit tightly packed, but a necessary tradeoff, depending on how you look at it. Enjoy your workouts everyone. Stay strong 💪. Hope this short review helps.
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April 2025 by Tammy Severino
I’m so tired of getting up early for my workout and your employees not opening on time!! My workouts are important and so is my TIME!!! HIRE PEOPLE THAT SHOW UP!!I just watched 25 cars pull out of the parking lot! New management had not solved your issues!
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April 2025 by Kyle Jordan
Tell poin-dexter behind the desk that when memberships say active, they're allowed to use the gym 💯. #TheMoreYouKnow 🌈🌈🌈
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April 2025 by Samara Johnson
Good amenities, good machines but SO many issues. The machines are too close together, it’s a safety issue. Weights and supplies are just left out all the time. It’s always super busy, and takes forever to get a lift in during peak hours. No toilet paper in the women’s locker room on several occasions, and they won’t always post a sign if a male is cleaning on the women’s side, which is jarring. All in all, I prefer Sheridan or Niagara Falls far more
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March 2025 by alexandra sullivan
My coat was stolen. I'm pissed
