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“Got my daughters passport, I travelled here all the way from Brooklyn and I must say the lady who processed the passport application was extremely helpful and kind.”
“Don José Mexican Restaurant of Yonkers, NY would like to thank The UPS Store of Scarsdale NY for the tremendous job in creating our new menus. Special thanks to Graphic Artist Ivana, she is fantastic. Scarsdale UPS was able to print our menus on new waterproof stock expeditiously as promised. I highly recommend their numerous services. You won't find a more courteous UPS location.”
“Had such a great experience with an amazing employee today a big thank you to Candice at UPS in Croton she just went above and beyond for me and it’s so nice to feel that someone can just do a small gesture to help me out she made my day! She has always been so nice and has such a warm smile when she greats you and always says have a great day. I have to take the time to appreciate her because she deserves it and works really hard I am thankful she works there and I hope UPS knows how wonderful she is! Thank you Candice!”
“Great costumer service in the store the guy with afro and the guy at the door greeting the costumers, literally make my day better also they were efficient making the wait time shorter recomended 100%”
“Katonah shipping has always been convenient, simple and helpful. The staff have always been friendly. Not sure if I should truly share the next part and at the same time I should (supplies could possibly hit new lows after the share ?). They have the greatest and most ecclectic greeting cards I've seen in one location. There I've shared my well kept secret!”
“Scott- Regional Manager covering Rye runs a great storefront. I take all my UPS parcels here as this is the best UPS experience I’ve ever had in the area. Thank you Scott and team.”
“This ups location has the new self service machine. Which is amazing because you can just scan your labels and don’t have to wait in line and just drop off your packages in the box’. You can also email or text the receipt vs the paper option. Which is one good for the environment but you like paper you can still do it. The people there are super friendly and helpful. Like that they have that machine.”
“I asked THE UPS STORE #5527 to arrange the collection, packaging and despatch of a print I had bought at auction. It was framed. The initial estimate covered the cost of packaging a highly breakable frame. I didn’t want the frame and asked my contact at UPS if he could remove it and send the print rolled in a tube. I expected the normal bureaucratic procedural response: ‘ we do not interfere in customer’s items ..’ etc etc. but no, not at the all: the extremely friendly intelligent and responsive UPS person said he would take the print out and send it frameless and thus reduced the costs by 60% ! Not only that but throughout this interaction he guided me through the nuances of the payment system and other potential problems
A remarkable, intelligent, open-minded experience.
Many organisations - often while they are making you wait hours to talk one of their operatives- claim that ‘customer service is our priority’. This usually rings false; profits and share prices are their priority. But in the case of THE UPS STORE #5527 this mantra is true !”
“So happy to report that the experience at the Mount Kisco UPS location is 5 STAR (or more if I could)!! Rachel and her team go above and beyond for their customers. It is a pleasure to do business at this store!”
“A little courtesy and empathy. They should be good to go. Since they are not really part of the UPS company but it seems a "franchise" they do not invest in much in understanding the customer, common courtesy.”
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“This store has been an essential part of my business for 7+ years now. They are very accommodating to my package pickup/drop off needs. Always treated like family when I walk through the door. Thank you and looking forward to many more years of business together.”