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July 2024 by Daniel Campos
I've lived here since 2014... in which I've had to deal with a negligent and dangerous upstairs neighbors. My son was 3 years old when said neighbor started to bang on my ceiling when he played. Recently this same neighbor thought it was a good idea to bleed they're own radiator resulting in my apartment being flooded.... my living room ceiling caving in with a 6ft diameter hole which plaster n drywall almost crushed my wife as she was laying towels!!!!! Recently this neighbors refrigerator started to leak n my kitchen ceiling started to cave....when I reached out to management for help as a victim.... I was told they don't deal with tenant disputes I'd have to knock on the neighbors door and deal with it.
Lol Don't buy my shares they're free!!!!!
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July 2024 by Dan
They never answer the phone... 0 experience running properties.. actually pathetic that they bow down to the board here and can't think for themselves. It's disgusting, like have a dam spine and stand up for what's right and what the people of a community deserve, not licking the feet of the HOA board.
Only hold worthless zoom meetings and don't allow anyone to ask any questions but instead type the questions out in a chat and get ignored... Just awful...
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July 2024 by dan katz
Westchester Property Management is atrocious. Would give zero stars if possible and highly highly encourage any form of competition in what is clearly a limited market for property managers in westchester. Ronald Joy is incompetent as a Property Manager for our HOA.
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April 2024 by Pamela Pecora
I feel that Westchester property management is a very good company they get right back to you they are very nice they try to be helpful I think they're a very nice company
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April 2024 by donald smith
Just playing bad
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February 2024 by Harry Geller
Landlord's management agent.
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January 2024 by Maria
WPMG is my Coop's management company. They were brought in about a year ago. At first, the service was good, they responded to issues within a reasonable time. The honeymoon lasted about 5 months. Now they ignore calls and emails. This was the common complain at the shareholder board meeting in December; nothing has been done about their lack of responsiveness.
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January 2024 by M T.
WPMG is my Coop's management company. They were brought in about a year ago. At first, the service was good, they responded to issues within a reasonable time. The honeymoon lasted about 5 months. Now they ignore calls and emails. This was the common complain at the shareholder board meeting in December 2023; nothing has been done about their lack of responsiveness.
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October 2023 by Deborah P.
Just had to phone the emergency number, as water started gushing throughmy bathroom ceiling. This is the FIFTH time this has occurred since I moved here 5 years ago!!!!! Every time, a wake of destruction is left, followed by thesubsequent repairs/repainting/etc., which takes days. BTW, we don't even have our new super living on-site yet, though he was hired and began many months ago. Meanwhile, I was on the phone with the emergency operator forever, as she was absolutely slow as molasses. It is very late, and heaven knows when someone will get here. I am disgusted and furious.
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July 2023 by Doc Nitty
There pernil and white rice is always my favorite.
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April 2023 by Westchester R.
Let me start by saying the back end people who deal with the record keeping and finances are fabulous. That is where it ends. The owner, John Lamorte is unprofessional, obnoxious, non-responsive and refuses to listen when a client has an issue. He fails to believe there could possibly be a problem in his kingdom and the problem must be everyone else. Guess that's why he's losing clients lately and not signing on new ones.The client portal is a joke. How do you have a portal that will only work with one bank? And a crappy bank at that. Very near sighted. That being said, if the property managers were any good, clients would never have to deal with the owner. Don't get me wrong there are one or two good property managers there but that's where it ends. Mr. Lamorte is more in favor of protecting his kingdom and his friends of 30+ years than acknowledge there are problems, fixing them, and moving on. Innovation and progress are terms he is not familiar with, especially if it differs from his myopic views. Guess that's why he's stuck as a small fish in the big pond of property management. He, and many of his managers fail to realize property management is a customer service business. You must listen, take criticism, respond and act in a timey manner. He and his manager are capable of none of those things. Looking for a property management company - LOOK ELSEWHERE. So happy our contract was up recently and we moved on from them. Huge sigh of relief.
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December 2022 by Shana Dixon
I live at the Tides at Westchester in Grand prairie TX. I have the best apartment and the best apartment managers on earth!!! Thank you to Chantel and Donna for always going above And beyond to help me!! Y'all are the best!!!!
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February 2022 by Sam I.
If you are looking for a Management group for your property, as a resident that's forced to deal with them, look at a different company. These people are quick to field calls and emails regarding fines they can impose but will not answer or just completely ignore you when trying to find out a simple question like what color should i paint the mailbox post. In fact after multiple emails and phone calls about this fine, to fix our mailbox or else, it took angry harassing emails to the companies president to get a human response, as our person in charge of our development, Laura, will just ignore you. When the president of the company, John Lamorte, said, "sending angry emails is unnecessary and that we are here for you", I sent a follow up email asking him why it even got to this point to harass email him to get a response from anybody at the company, as NO ONE ANSWERS THE PHONE THERE....unless it has to deal with fining a resident because man they email that resident the next day, he replied, "This Conversation has ended." To them its all about how much money they make off of residents opposed to helping their residents. I cant speak about any other property manager but i can speak about Laura, my property manager and the president of the company. The face of a company is the employees, Especially the president and they are EVIL PEOPLE WHO DONT CARE. From my experience these people are horrible and you shouldn't deal with them.
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April 2021 by Kyle B.
Our Property Manager for our development/community is John Ricci - he has stuck with us through thick-and-thin, and as a board member, I had an excellent time working with him, and leaning on his expertise, especially when getting bids and contracting vendors. At one point in the past, our Board (of which I served on, but not at the time) replaced Westchester Property Management Group (WPMG) with another property manager, only to realize a few years later that it was a mistake and we hired WPMG again. If that's not a testament, I don't know what is. WPMG is like the show Family Guy, cancelled, only to be brought back by overwhelming fan support.My Pros and Cons below:Pros1. Well-staffed2. There is a point person at their office for each need (insurance, HOA dues, property bills, etc)3. Our Property Manager, John is very personable, and excellent at keeping the emotional temperature in the room low when we are discussing heated topics and issues4. They always pay bills on-time, and help us hold money from vendors who did not do work as promised5. Weekly property walks and inspections by the property manager6. Attends all Board meetings7. Reachable by email at all times, and phone if necessary8. Maintains a good historical view of the property and helps keep new board members up-to-speed with prior decisionsCons1. Lack of data and analysis of property issues (no spreadsheet of issues, to list, it's all based on minutes and notes) - with all the free and low cost tools available, there is a better way to collect and share information about property issues and improvements.2. Most transactions are still handled on paper3. There is no system on their website or online for managing property tasks (rentals of clubhouse, updating/adding/changing dues account info, historical data, etc).Their biggest asset is their personal attention to detail and strong relationship building with the board and vendors. Their biggest area in need of improvement is accessible record-keeping (digitally for their clients) and transitioning from paper to digital docs and transactions.
