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April 2023 by Alicia G.
Not so tops. The workers there need to trained in customer service, especially the old bossy redhaired lady. I went to help my chemo brained mom shop. As we were being rung up the controlling redhead whispered to the cashier l needed to be checked. Ummm..I have never been accused of shop lifting-at 42 and well able to pay I have no idea what she's on? Unacceptable. Never returning!
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January 2023 by Matt F.
Awful service all the time. Bottle redemption machine out front always out of service. No one cares to help clean or reset it. The machine doesn't accept all brands, including products I've purchased at that location. The bigot that runs self check out should be let go. She excludes anyone of a different color. She's not shy about it, why is she still employed? I've made comments on Tops "customer service" website.
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December 2022 by Nisa J.
Recently went to this Tops and can confirm the racism / ageism others have posted about on Yelp. My husband and I recently went to this Tops (he is a white male, I am Indian, both in our 30s), and the lady at self check out made it a point to watch how we took care of scanning items like a hawk, not doing that to any other patron at the store. At the end, when we had a wipe in our cart, she asked if we didn't scan something and came to inspect, which again, she did to nobody else. While the manager I spoke to seemed very sorry for what happened, the fact that such individuals are employed at Tops is ridiculous. It's tough that they're the only supermarket near Hunter Mountain; but recommend you try and shop somewhere else.
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May 2022 by Susan H.
I haven't been in the store in years because the woman who works at the desk is most unpleasant. For personal reasons I had no choice but to stop in there today. Didn't get very much because they don't have very much. The store manager was bellowing to a delivery person, and the only registers that were open were self check out, which for a senior citizen with physical limitations isn't ok.
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September 2021 by Kayan L.
Love this grocery store. We go here a MINIMUM of once a day when we are upstate. Everything is super reasonably priced. They have the best deli meats and the people at the counter are super nice too!
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September 2021 by Katie V.
This store is great. There are a lot more gluten free options for me lately. The staff are all super friendly and helpful! They don't annoy you about what you're wearing on your face. The beer and seltzer selection is good too!
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April 2021 by Hml F.
We booked an airbnb in Tannersville to celebrate my sister's birthday, so we went to the Tops Friendly Market at 6350 Main Street to get some steak, cake and beer. Everything was fine until we got into the line and met the cashier named Karen; she was chatting with a customer in front of me, then she pointed at me and asked me to step back for multiple times (which I was already six feet apart), the tone of her voice was very loud and rude. I stayed a little bit and watched how she treated other customers who were in the line after me, and it turned out pretty normal. She even chatted with a customer without a face mask. Corporate leaders may not be able to change the world, but they can certainly change their world if they can teach their staff with basic courtesy and "Racial Equity in a Workplace"!
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November 2020 by Morlene C.
We only chanced upon this supermarket because it was up the street from a house I recently rented, but I'm just learning that this is the only supermarket for miles and miles. Even if I had my pick of supermarkets, I wouldn't be too mad at having to shop at Tops for their wide selection of everything you could need, from coffee to pasta to fresh fruit and vegetables. We bought a fair amount of plant based meat for the vegetarians in our group, all sorts of snacks, and even had our pick of different brands of beans since we wanted to steer clear of any Goya products. The lines moved fairly quickly and it didn't feel overly crowded. I initially expected prices to be lower, especially since we were visiting from NYC, but this is a ski town and the prices reflect that. Both customers and staff were all masked up when I visited and we didn't run into any of the flippant attitude described by other reviewers.
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October 2020 by Hsin-Yi W.
It was our first visit to Tops supermarkets and our impression was fine. The decor is bright, clean and wide-spaced. The overall environment is well-maintained. The fruit and veggies look pretty fresh and delicious with reasonable price and a great variety. We also love their pastries and bought a box of sweet rolls & chocolate muffins.
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October 2020 by Kevin m.
Several staff members incorrectly wear masks under their noses. Keep that reckless and careless behavior in mind when deciding where to do your grocery shopping.
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October 2020 by Henry W.
if you ever want to imagine how slow 'slow' can be, check out their deli counter. Hate to complain since it's the only place for miles around to buy groceries but the deli counter is embarrassing for lack of service.
