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September 2025 by Ellen hoppe
I had such a great experience at Zales! The associates, Trisha and India, were both extremely efficient and took the time to explain the different jewelry options to me in detail. They were knowledgeable, friendly, and made the whole process feel easy and enjoyable. They even cleaned my ring and it looks brand new again! I really appreciated their professionalism and excellent customer service. Highly recommend visiting this location if you’re looking for helpful associates who go above and beyond!
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August 2025 by Kurtis Peak
Trish was amazing and had a very good conversation highly recommend doing business with her thank you Trish it worked out well on the sale
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August 2025 by Anna Wilson
Trish and India are amazing!! Awesome customer service, even remembering my personal stories, they take care of me like they would a friend ! I am and will continue to be a repeat customer!
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August 2025 by yvette giraldo
I had an amazing experience at the Zales store in Syracuse. India and James were exceptionally friendly, helpful, and kind. They went above and beyond to assist me with my wedding ring upgrade. I am so grateful for the sensational team at Zales Syracuse that takes care of their customers. I would happily drive to Syracuse anytime, knowing that India and James will be there. I am truly thankful for all their help.
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August 2025 by Jennifer Balla
Great team and always a pleasant visit.
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August 2025 by Sandra Lewis
Excellent customer service! David helped me pick out the most gorgeous Celebration ring at the right price for me and my husband!
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August 2025 by Annie Toeneboehn
James and Trish were very sweet! Customer service is everything and they definitely hit the bar. Thank you! Looking forward to my appointment for custom fitting.
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August 2025 by Morgan Hodinger
Trish was amazing to work with! Very friendly and knowledgeable! Highly recommend!
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July 2025 by Kim Williams
James and Tish are very professional in serving customers
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July 2025 by Alex Stefanowski
Awesome people Trish and staff
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July 2025 by T Ferrari
On 7/12/25 I went to Zales Destiny to return item #20562800 because the diamonds on both bands popped out. Even though I had them less than a year and they were inspected less than 6 months ago. I didn't expect to be treated well, because I had a complaint. Despite that, I was met with professionalism and courtesy by Trish, who promptly gave me a refund. Fortunately, there was a similar 1 carat diamond band, which I bought to replace those I was returning. Item #20562538, which I'm happy with so far. Trish was very helpful with the exchange. Also, James, the assistant manager, was super friendly and helpful when I purchased an additional ring on that date. I thank both of you for your kind treatment and wish you the best! See you again soon.
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July 2025 by KillPro 786
India and James had some great service!
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July 2025 by Sheretta McClain
Excellent experience and very knowledgeable.
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July 2025 by Diana Born
Trish White was wonderful, very personable and extremely helpful and sweet.
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July 2025 by Katherine Hefti
Trish was great!
