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November 2023 by Rylee K.
I have taken my car to Walts many times. They are always honest and call me to let me know if my car needs additional work. They let me know the cost and ask if I want it done. The other day I scraped my car against a pole accidentally. As a young woman with her first car I was super upset. Today when getting my winter tires on I asked if they could also quote me on the pole damage. After I got my tires on a man (I think his name was Larry, I can't remember) walked outside and said it was an easy fix. He got a rag with something on it and managed to wipe it all away! So many places would've tried to take advantage of me but he did it with a smile and didn't charge me. Walt's is so great and dependable.
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November 2023 by Leo Phillips
Never Ben here before today , they got me within the time frame I was looking for and the only shop that I could find that would allow me to bring my own part . The works was great and done with in the time frame promised . U gain other customer . Thank u for great work done todayService: Auto glass repair
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November 2023 by Patricia Reilly
I had my 2018 Ford Edge detailed yesterday. What a fantastic job!! My car looks brand new inside and out. Thank you, Pat ReillyServices: Auto detailing
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November 2023 by mak Elhassan
Walt's has been communicative and helpful every step of the way. I can't thank Larry and his team enough for his professionalism and care start to finish.
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October 2023 by Colin Knatz
They did extra work without confirming with me and misquoted me. They tried to charge me 1600 after a 700 quote. They did a good job and got worked down on the price so stay diligent about what is being done and maybe get a written quote. He seems apologetic and it’s a busy shop which is a good signServices: Transmission
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September 2023 by Brent H.
Absolutely great service and reasonable pricing. They quickly and efficiently diagnose the problem and are extremely helpful in explaining the issue to the customer. Will be back!
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August 2023 by Valerie Brugmann
Walt’s is great. I’ve been using them the past few years for oil changes and general maintenance for my car. I recently got hit and my front bumper and fender needed to be replaced. Walt’s fixed it in the estimated timeframe, provided me a rental, and communicated with the insurance company. My car looks brand new, thanks Larry!Services: Auto body & trim repair
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August 2023 by richard risman
Walt’s automotive care in Syracuse offers the best in automotive care and service with maintenance in Syracuse and central New York. They are the best in customer service and go the extra mile for you. I have had the best experiences with them for over 25 years. The fine people and expert technicians make Walt’s so great. I recommend them as high as possible.Service: Electrical repair
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August 2023 by Heather Kowalski
If you are in the need of body work, Walt's will take care of your vehicle. Great staff and incredible work. You won't be disappointed.Service: Auto body & trim repair
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August 2023 by Richard R.
Walt's automotive service is the finest automotive maintenance and repairs concern in the central New York and Syracuse region. Their service and excellent customer service, together with superior automotive technicians provide top notch customer care at affordable rates. They are kind, compassionate, trustworthy, empathetic and ultimate professionals and the very best at what they do.
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July 2023 by Burt P.
My wife and I had a cracked exhaust manifold on a road trip through upstate NY. Walt's squeezed me into their schedule, did a repair, and got me back on the road in a reasonable time. They also recommended that we refuel our bodies at Syracuse Dinosaur BBQ to ease our wait. 5 stars for Walt's and Dino. My thanks to Claude and the team.
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July 2023 by Adam
Had my car inspected last month. I planned to have it there all day but they finished in less than an hour. Always great service at Walt’s.Service: Vehicle safety inspection
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June 2023 by Sean Nolan
Took my Jeep to Walt's for the first time this week and am more than happy with the communication and service provided. I provided a bit of a laundry list of issues/routine maintenance I thought was needed and after inspection the shop went over with me what did/didn't need repair/replacing and why. Other less trustworthy shops may have taken me for a few more bucks and I would have been none the wiser. Very happy with the work done; it drives just like it did when I bought it years ago. Everyone I spoke with was polite and kind. Definitely plan on returning in the future when my wife and I need our vehicles serviced!Services: Transmission
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June 2023 by Sudhanshu Vyas
I dropped off my car for an NY inspection. I get a call after a few hours and the gentleman told me that the car passed, they 'fixed' the engine light issue and need my consent to put oil because there was none.The red flags were that1. I had just bought the car 2 months ago from CarMax and saw the latter change the oil. I thought maybe it leaked out and gave Walt the benefit of doubt.2. I never saw the engine light turn 'on' before giving them the car. They didn't have an answer why the light turned on.3. Upon getting the car back I noticed that the mpg instantly dropped from 35 to 25. The pickup also dropped. Soon, the engine light turned back on. Upon using my OBDII reader, I see a P0172 code. After popping the hood, I see the K&N filter for the engine had detached. I put a new filter and everything is fine now.Not going back.Replying to Walt's response:Sir/Ma'am,As I mentioned before, I'm giving you the benefit of doubt regarding the oil as it may have leaked.The gentleman who called to ask to resolve the oil matter said that you fixed the engine light before calling me.I'm surprised that you did not see the detached engine filter when changing the oil or when doing the inspection. Even though I'm not a mechanic, the fallen filter was the first thing I saw. The clamp to hold it in place was completely loose.
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May 2023 by Andrew Gambocorto
They were able to fit me in to their schedule while I was in the area for an inspection today very thankful considering it was mid day and the service was great and didn't take too long.Service: Vehicle Inspection
