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May 2024 by Joseph Schuss
Excellent service and knowledgeable staff
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April 2024 by KMedia
Great experience and customer service at this Verizon location! Mayla R. helped me with a new installation of a screen protector and was able to modify my monthly bill saving me $$$ for a service I wasn’t using! I highly recommend this store and ask for Mayla or Connor!! They are fantastic!
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April 2024 by Cheryl Demps
I am changing my review from 5 stars to 1 star. Changing my plan,adding cellphone protection, and adding Verizon’s storage plan without authorization is bad business. I review my bill every month and I saw the changes and had them removed. I will not be back. This is the reason I do not shop in store and have always, and will continue, to shop online. I will never step foot in another Verizon store. EVER.
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November 2023 by Joseph Golden
Great customer service and professionalism at this location! Went in on a Sunday morning and was in and out within 45 minutes. Everything was efficiently communicated and handled by their Sales Professional, Sam. He was informative and easy to work with. I would highly recommend doing business in this location!
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October 2023 by Albert “Nick” Bahia
Love the customer experience and service that Sam provided. I was searching for the iPhone 15 Pro Max which was sold out everywhere but he took my number in case it came in. He called me when one came in and I instantly went to the store to upgrade my 11. He went above and beyond in helping me upgrade to the 15 Pro Max even though it was late.Highly recommend this location, if there were 10 stars I would give it.
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September 2023 by Anna Jeschke
Sam here is AWESOME! very honest and transparent and went above and beyond to help us with our bill and give us fair prices. Best one in syracuse! just a little tricky to catch the location around the circle.
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July 2023 by Deb Williams
Walked into this outlet after my Mom lost her phone. Explained our concerns and both Tim and Sam assured us they could get her up and running on new phone with no problem. They were able to port over all her info from lost phone (which was amazing). Her cell is her lifeline, top notch service all around! Best news with the transaction was we're saving 17 dollars a month with new phone, it's not much but every little bit helps!
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July 2023 by Patricia Bigelow
Great guys very patient and friendly. I got all the help aI would ever need… and was told to stop back if any issues,
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July 2023 by Google user
Walked into this outlet after my Mom lost her phone. Explained our concerns and both Tim and Sam assured us they could get her up and running on new phone with no problem. They were able to port over all her info from lost phone (which was amazing). Her cell is her lifeline, top notch service all around! Best news with the transaction was we're saving 17 dollars a month with new phone, it's not much but every little bit helps!
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June 2023 by william harper
Knowledgeable and Patient
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November 2022 by Scott Evans
Mo was very helpful. Due to previous account I had an issue setting up new service. He patiently felt with 2-3 hours of calls and account bs between AT&T and Verizon. Very helpful and courteous.
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August 2022 by Judith Brown
I bought a new Verizon phone several weeks ago & all was well, until it wasn’t. I was unable to call from my vacation site on American side of St. Lawrence River. My phone said “warning roaming”.I returned to the store where purchased. The salesman there spent quite a while pushing buttons.He said, “problem solved”. Wrong, now I can not call out. The phone now says, “no internet”.Frustrated, after 3 days & speaking to many Verizon & Spectrum Supervisors, I do get a VerizonSupervisor who apologies for not being to help me. He gives me another Verizon Supervisor whoresearches the phone number for the International (American/ Canadian) Operator. Fritz listensto my problem & talks me through the setting changes(all were correct for the last one. We testedIt.Now, I can call using the Canadian tower.However, I cannot call through the American. I tell you all thisI am handicapped & if I need emergency help I have no service. I get into the car, drive 3 hrs,,go to my neighbor to use his phone to call Verizon & again, no help. Phone is still dead..I locate a Verizon office that is still open & drive there.I meet Sam Ibraham , Sales..I ask him if he knows anything abt. Phones because mine has a problem. He listens quietly, picks up my phone & in 10 minutes has it functioning again.I, once again, love my phone and Verizon!!
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June 2022 by Christine Lease
Thank you Brian Ott for all your help with my phone and accessories. You went above and beyond!
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June 2022 by Brenda
All mu questions were answered.
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June 2022 by David Defalco
Woulnt help us pay our bill. They acted like it was too much of a problem
