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February 2024 by Not About The Clicks
ONE OF THE BEST-- flexible, and most efficient oil changes I've exer experienced in my 24 years of active driving. Hands down ????
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February 2024 by Mary Ann Van Auken
Excellent service all around! The technicians that work there are very helpful and friendly! Will definitely be going there again!
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January 2024 by Tyresha Daniels
This is my favorite one so far , I've been to a couple locations in Syracuse that couldn't find my transmission dip stick and sent me away to the dealership to buy one. These guys knew exactly where it was checked my transmission and sent me on my way. I really appreciate how patient and informative the visit was.
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January 2024 by Abdikadir Abdi
Fast and Very Professional!
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December 2023 by Zero Latency VR - Watertown, NY
Great service! Chris rocks it! Very informative and professional!
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December 2023 by Brittany Barr
Best customer service I have ever had with oil changes! They were efficient, forthcoming with current money saving deals, and they were so professional and polite. Highly recommend this location!
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November 2023 by Local Man
The manager and staff at Thompson Road are key to my career as a Chauffeur and RideShare Driver. This will always be my first stop for oil changes as well as all the additional and critical services like the battery, head lights, tire rotation etc...All the things that keep my car in optimal running condition! TY Valvoline for the BEST Customer Service ANYWHERE!
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November 2023 by Jae Kirby
Love coming here. As a younger female who doesn’t know much of anything about cars they are very honest with me and always explain what they plan to do before they do anything that may cost more money. I’m new to the area and can say I have found my cars primary caregiverService: Oil change
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November 2023 by Kenneth Stark
They put the oil filter on wrong. I am calling corporate tomorrow as the very next day the oil light came on and I want to have the dealer make sure the engine is not wrecked. Mavis took 5 guys to get the filter off because it was cross threaded. Oil was all over the under carriage.They may be quick and nice but go somewhere else.I called Valvoline Customer Service and both the manager and his manager continued to give lip service and the runaround. The case manager was rude and accusatory and advised there was nothing to worry about if there was no engine knock. Every reputable mechanic, including the dealer said an oil light is not OK to drive with on. When challenged the manager, who interrupted me constantly, became irate and even more rude. He refused to accept Valvolines responsibility and said I would lose if I brought this to court.The ineptness and arrogance of Valvoline is astounding. Because there is none in my home area they refuse to acknowledge that the correct and safe course is to not drive until a qualified dealer looks at the engine to make sure it's not wrecked, or more importantly about to be.There is not a reputable mechanic who has told me to just drive it 30 miles in heavy traffic to the dealer but have it towed.Valvolines mechanic supervisor disagrees. What does that tell you.Inept, rude, belligerent, arrogant and questionable. When a place that primarily does oil changes can't put on a filter correctly, you can see what a piss poor company you are dealing with.Needless to say all courses from the BBB to the CEO will be receiving complaints.Know nothing will come of it but it's another one for their files.
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November 2023 by Latonia Taylor
Super helpful...no appointment needed...not bad prices and they have coupons and a military discount as well.!!
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October 2023 by Cm Shackdow
I had a great experience here with my oil change! Everyone was incredibly friendly and did a great job at breaking down the charges and what was or wasn’t necessary for my car. It was super fast and I would definitely recommend!
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September 2023 by Shewite S Haile
They did great job and awesome. Need to get good service for ur car go to valvoline instant oil change.
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September 2023 by Nancy Cannizzaro
Needed an oil change. Tried for first time. Great service. Will return.
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August 2023 by Duriel Carney
I went in today and got a routine oil change as well as a transmission fluid change. Unfortunately, during the process my battery died.The guys tried everything in order to resolve the issue without me having to buy a new battery. I appreciate your efforts.I especially appreciated the efforts of Abraham. His communication, skills and hard work are certainly an asset to Valvoline. It is workers like him that encourages repeat customers.
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August 2023 by Olivia McCarty
Highly recommend for an oil change! They have coupons which helps with cost. I pulled in 15 minutes to close and they got me in and out with an amazing attitude. Abraham (assistant manager) and Brian (manager) are amazing quick and kind :) highly recommend!!