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August 2022 by Wade Hundley
We had an absolutely terrible experience with U-Haul. I reserved a truck 1.5 weeks ahead of the day we needed it. I reserved it over the phone. They mentioned we would get a call 2 days before to confirm. We never received a call, but we did receive a text confirming our rental 1 day before. It mentioned to call to confirm so we did that as well and they confirmed verbally, again 1 day before the scheduled pick up. Additionally, we could see online the. truck was confirmed/scheduled. We arrive at the UHaul dealer and they stated the truck was canceled. We never received an email, text, or phone call mentioning that it was canceled. Given that we were not notified earlier, we had no other options to move from our apartment. We literally had to move box by box on foot from the apartment to the hotel from 5PM to 3AM. We will never, ever use UHaul again.
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December 2021 by Ed G
Ordered an auto transporter one month in advance of my move. Was called today to tell me one will not be available at my local U Haul place, but I could drive to Syracuse to go get it. I specifically ordered it locally because time was of the essence for this move. Asked if auto transport could be brought to my local U haul in the next two days and was told "we don't have enough people"
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May 2021 by Michael Amadori
When you call during business hours no one answers. The 24/7 pick up claim is false and DOES NOT WORK
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December 2019 by Mike Kleist
Horrible service, junk trucks, lazy staff
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December 2018 by Pablo Ferrer
Very nice
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June 2018 by Wayne Ennis
We rented a trailer to move a 1962 Buick Special. The equipment was great and did exactly what we needed it to. The customer service on there was sub par at best. We waited for over 30 mins with only one other customer ahead of us in line. Several employees were involved in resolving an issue that could have taken one. Very frustrating.
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June 2018 by Mike Heneka
Had a 12pm appointment for a trailer hitch wiring install on my 2013 Pilot. Arrived just before 12, counter person said that I didn't have an apt because there aren't any techs right now. I asked her to check the schedule and then she found my appointment however a technician wasn't in....
