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June 2024 by Peggy Becker-Kinsey
Went to pay my bill was in and out within 15 mins
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June 2024 by Bot Ne
Great staff. Helped me set up new phone. Spectrum mobile service is much better than other carriers.
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May 2024 by Carmen Puma
Horrible, $67 month bad service and lie over the phone.
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May 2024 by Sardorkhuja Ilyoskhujayev
Terrible customer service, I brought my internet box and cable there and they asked for an ID, we told him that we didn't have it and asked to wait just a couple minutes to call the owner of the internet box, but the worker there was rushing us with attitude and telling us that without ID he can't grab it. I recommend going to other locations.
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April 2024 by Joseph Paone
This store is used to pick up or return spectrum cable parts. The service was very quick and easy to get to I was exchanging defective cable box from my house
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March 2024 by Aidan Wilkinson (Dai)
My boyfriend and I came twice to try to return the same equipment. Wait times were near an hour both times; we sat for 40 minutes and the 12 person line hadn’t moved; the customer service reps are also more interested with going to lunch than helping the customers, giving dirty looks as they walk out the door.
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March 2024 by Michael Corey
Even though the lines are long it's pretty fast to get in and out of this place is one of the best locations for spectrum
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February 2024 by Mike
Nothing rude arrogant employees.. It's like going to the dmv with a bunch of Karen's that work here.
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February 2024 by Mary Joyner
The customer service in the Erie Blvd location is great. If they can't help you they will at least put you in touch with the person who can. They are quick so you're not waiting forever to do what you came there to take care of
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February 2024 by Yendry Sanchez
Terrible service in every way, I advise you not to look for any service with this company, they sell you something and then you realize that it is not like that, they raise your bills and tell you that you are without a contract but then as time goes by things change , I do not advise having any service with them.
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February 2024 by Michael Amadori
Quick and competent service, friendly and welcoming atmosphere, easy parking
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January 2024 by Timothy OBoyle
The store is a phone store. They don't want to help with anything else and anything that is not a policy....Go Away!
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January 2024 by Christina Cagnina
Waited 45 just to return equipment and not a single person was called ahead of me. Finally left and mailed the equipment from a drop spot. I'm not sure what everybody was doing with all those people waiting but it's not worth going there. If you can avoid it at all cost, do so.
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January 2024 by Douglas H
Update 1-10-24 same thing different date-customer service pushing sales even AFTER I told them im all set...NO MEANS NO, ive about had it with spectrum and about to cancel.Extremely rude customer service is service at the counter's ridiculous is ridiculous wait times and and when you make an appointment is appointment and the technician shows up they don't even take the equipment with them when I called the customer service line they wanted me to make another appointment for them to come get the stuff they forgot which is outrageous I'm very close to discontinuing my service with Is spectrum indefinitely
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January 2024 by J R
They keep increasing the price while more and more outages happen. 3 to 4 times a month my internet just stops working for hours at a time. Getting sick of this garbage company.
