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January 2024 by Paegan Thatcher
Friendly, knowledgeable, professional and succinct. Some of the prices are a bit high, and others nicely low. Overall a pleasant experience, and I will be back
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December 2023 by Gary Manning
Awesome QUALITY coffee selections...a lot of housewares...nice helpful staff.
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December 2023 by Deb B.
I haven't stopped at this place since they moved from downtown to their current location on Erie Boulevard. Nice collection of everything from Chef jackets and hats (Gift idea) to baking supplies. I knew I would find something I needed and I did. I purchased a perfectly sized cookie scoop, and unlike with Amazon shopping, there was a range of sizes to choose from. I also bought a small heavy duty spatula and grabbed a pound of Ethiopian coffee, freshly roasted. Prices are a little higher than Amazon, but shopping local has its own rewards. There is also an interesting section of the store selling Syracuse China items. Apparently, you can sell your Syracuse China sets to Smith's. Had a lovely time perusing the shelves.
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November 2023 by Keith J.
Local and family owned Smith Housewares & Restaurant Supply has anything and everything you need for your kitchen. Do not get scared off by "Restaurant Supply" in its name. You will find what you need for your home kitchen as well. The staff are welcoming and knowledgeable and are willing to and able to help with any questions or locating and kitchen accessories and such in their shop. The store also sharpens your non-serrated kitchen knives. An added bonus is that they will sharpen WÜSTHOF knives complimentary! Yes, there is big box stores that may carry what you may need for your kitchen but not this extensivly and with the knowledgeable staff on top of it. Though I haven't tried it, they also roast their own coffee beans! You can find Smith Housewares & Restaurant Supply in the Empire Plaza on Erie Boulevard in Dewitt.
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November 2023 by Steve L.
Incredible selection of almost everything you could want. They even have a box of used knives resharpened to a razor edge. Large and small cooking vessels of everything description. Even a used section. Exceptional shop
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September 2023 by Jeanette Durkin
What a great store! There's so many unique items! The employee was very nice!
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September 2023 by Penelope Myers
Awesome store. They have everything from cooking to baking supplies. Prices are awesome too.
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August 2023 by Ameer Davis
Pleasant as usual. Super helpful and knowledgeable staff. If they don't have what you need they can usually get it.
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April 2023 by Tim McNerney
An abundance of up-to-date kitchen housewares, including some notable used items as well are available at Smith's. Great place to start your shopping!
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February 2023 by Stephen Perperian
Outstanding customer service from the moment I asked if they could order me special sign, Sam sprang into action and found the item I was looking for online, Sam ordered the item for me and told me it would be in in 2 to 3 days, and it was. Thank you Sam.
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December 2022 by Sam Castleberry
This is THE BEST kitchen supply store in Syracuse. Not only do they have a full line of products for your home, but the owner also goes to estate sales and purchases china and other kitchen supply items for resale. I've stocked most of my kitchen with supplies from this store, and virtually all of my charcuterie platters/servers/china were purchased from eclectic estate sale options.
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November 2022 by Rick Fulton
I strongly discourage anyone from ordering online based on my experience. I placed an online order on 09/09 and did not receive it until 09/29. Despite several communications via email and direct phone contact with John (owner), I was never provided a tracking number despite being told it would be provided by EOD and reassurances that my order had been shipped. All lies! Never once did John offer an explanation as to what was happening or even an apology. On the contrary, when we spoke on the phone on 09/28, he was extremely rude and his final comment to me was "I don't want to hear from you anymore." Based on the shipping label, my order was not shipped until the 28th, 19 days after the order was submitted. John also stated that he was going to credit me back for all charges including the cost of the item and the shipping charge. That never happened. How someone so unprofessional and lacking any business ethics has remained in business is perplexing. Also, a word of caution, if you must order online, monitor your credit card for any fraudulent charges and/or holds!
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November 2022 by Mr Fritz Real Estate Steals and Deals (Mr Fritz)
Great fresh made coffee for roasting.
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August 2022 by melissa montgomery
Great job sharpening my knives while I waited! Good pricing, too
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August 2022 by LENISA NORMAN
Applied to lease an apartment from them and was denied because I am black. I don’t have any evictions, I’m employed full time, etc. racist people
