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February 2024 by Chelsea Chartowick
I can't even rate the full experience as my colleagues and I were looking for a new lunch place to eat on our lunch and we traveled in to downtown to Panini's after our late meeting. They close at 3pm and we arrived at 2:47pm for 3 paninis and maybe chips, or cookies depending on what they had, so we could get back to our Corporate office to eat our meals. When we arrived we saw a worker who was behind the prep counter and did not greet us when he saw us. We looked at the menu board and within 1 minute we were all decided on our orders. I had then asked him if he was still open, and he responded "we close at 3pm." I responded, ok so are we able to order still? He then responded we close at 3pm again. I then said what does that mean for us, are we not able to order? His response was you can order but you can't eat here! We turned around and decided we would not be customers being treatedthis poorly. We ended up around the corner at Pavones on Warren St and had fantastic customer service and food packaged to go with a smile!
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February 2024 by Megan Van Beveren
Food is mediocre at best but it is somewhere close to the hospital. I had boycotted for awhile due to food never being ready on time or orders being wrong but today I decided to give it another chance since I had a short lunch. I ordered my food on THEIR website ahead and received a confirmation. I drove down to pick up my order and waited in their VERY slow service line and then was told they did not make my order because the owner John shut down online ordering. He is very dismissive and rude about the whole thing and doesn't care that he wasted the only time I had to eat today. Bad business model and horrible customer service. Not giving it another chance.
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January 2024 by D S
Love getting a breakfast panini and a coffee from Panini's. It's delicious, and the coffee is great. The owner is a great guy. Totally worth it.
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September 2023 by Brad Bush
Awesome
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June 2023 by Autumn Gilbert
Lunch spot that I’ve frequented a few times. My most recent order was a half BLT and cup of Chicken Tortilla soup. I prefer a bit more seasoning in the soups I’ve had but the food is fine in general. My interactions with staff have been nice. Would recommend.
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May 2023 by Edwin Caban II
Staff was excellent here as I was attended quickly and efficiently. The food was not the most top tier but for the pricing it was amazing as I was able to get a full meal for under $10 which is almost unheard of. If your nearby definitely check them out!
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May 2023 by Jill Tompson
Amazing food, great staff, great owners, and reasonably priced
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February 2023 by Robert Collins
The turkey in my sandwich had an odd, fishy taste. Two sandwiches, and two sodas were more than $35 which is on the expensive side for a simple lunch.
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October 2022 by Randi G.
Extremely unprofessional. Long story short, I ordered something on ubereats and they gave my order to the wrong person (the delivery driver had been replaced but they were too incompetent to go look and passed it off to the guy who'd been initially assigned my order). So, the manager calls me and started to act like I was lying about never receiving my order. Then the owner hangs up on me after I tell him it's his fault for not knowing what's going on in his own restaurant. Mind you, I'm an amazing customer. I spend $30-35 a pop on this food and order lunch from them often. But all of a sudden I'm in cahoots with ubereats to steal food? The owner is delusional. He tried to play me like an angry black woman after I pulled up to the restaurant after he hung up. All I wanted was for them to cancel my order because when the restaurant cancels the order, there's no waiting on your money or customer service to deal with. I had to go to the restaurant in person to get the order cancelled. And the manager yelled and treated me like I'm "rude" when I never once raised my voice or called anyone a name. Yet he's screaming at me to leave the store, making a scene for no reason and being extra. Had his employees trying to argue with me. One girl was there threatening me talking about some "I get off at 2:00" as if she thinks I'm sticking around until 2:00 to fight over a sandwich. Smh....0/10, extremely unprofessional and entitled management. You're not entitled to my money! If I say cancel an order, that's what you do! Don't remake, CANCEL. Period! I'm so sick of this entitled society we live in. Can't believe it took all that just to get an order cancelled.
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October 2022 by Derik Lafave
The Panini i had was very good but the onion rings were over cooked and in old fry oil. I would recomend the samwitches.
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July 2022 by Cody P.
I've been here a few times to check the place out. Usually breakfast or lunch to go while I'm driving around. I could see coming here if you worked downtown, especially if you're dining in on your lunch or something. As far as the actual quality of the food, it's about average compared to what you'd get anywhere else or make yourself. I think the breakfast paninis might be one of the best ways to go here. Their breakfast is a lot more competitive with the other stuff you'll find nearby. Two meats, egg and cheese is a pretty good deal for $4.99. I'd recommend against the Reuben panini, unless you must have a Reuben and it must be from here. No issues with the taste or ingredients, just not a lot going on with it. I'm not trying to be mean, but I keep this picture of their Reuben handy on my phone as an example of the most disappointing Reuben I've ever ordered. The Chicken Pesto panini was recommended to me, so I tried that one on a different visit. No complaints again on the ingredients or taste, just another successful sandwich with little more to go into. The onion rings were notably delicious though. Their sides and coffee drinks are also about average. When you order a side of pasta salad, they put it in a 1 oz dipping cup. So I guess I have nothing directly bad to say about the place. I'd come back for anything I've had, or would try just about anything on their menu with faith that it would make an adequate lunch. I just haven't, because I'm usually going to the places that pull me to them, and Panini's doesn't do that.
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July 2022 by John M.
Great place to grab breakfast or lunch . Steve treats you like family and greets you by your first name. Food is always fresh and made to order. The restaurant is nice and clean and wait times on your order are quick and convenient. Prices are excellent for downtown Syracuse and staff are always professional and friendly.
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July 2022 by Mary Gleason
The family loves this place! Great food. The panini bread is light and delicious. Fries and rings were crispy and tasty. The restaurant comfortable, clean and warm. If you're in the city, give it a try. You won't be disappointed.
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June 2022 by David Martin
Amazing staff and great lunch. Always love to recommend this place.
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May 2022 by Elizabeth Exline
Nice place quick I got coffee plain bagel with egg and Cheddar cheese next time I'll get extra egg thou with ham. I got big cookie and pure leaf green teas to go.very nice lady
