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May 2024 by Steve Boniface
Sloppy, unorganized, unprofessional. Be prepared for constant babysitting to make sure they send what they're supposed to be sending you. I've called four times to have something that was prescribed to me shipped. They stated they would be emailing me a notification when it shipped. They never shipped it. No notification received. I spoke with a Monica there that may have been the most difficult service representative I've ever had to deal with.The lack of quality this business delivers is ... impressive.
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March 2024 by Ajay Nayar
This would be a 4 or 5 star review based on my experiences when I first started using this pharmacy, but giving 2 stars because things have definitely fallen off recently.To get started, I can’t recall the last time I received my medication on time. The estimated delivery dates given through the text service are never met. That’s forgivable, as lots of things can arise that may delay a shipment, so that doesn’t really upset me. The more upsetting issue is the lack of communication between the pharmacy staff and patients.For instance, a few months ago my medication was on back order (again totally normal and understandable) But I received no phone call, text, or email informing me of this. I went several days assuming the date given through text would be met. It would have been nice to have a heads up that my medication was not coming in by my requested date, so I could seek alternative options with my doctor.Another instance is when I ordered a refill through the text service on Thursday, expecting my medication on a Tuesday. The following Thursday rolls around and still no med. I call to find out that they hadn’t shipped it yet, because they were waiting for me to call to answer a questionnaire about how I’m doing on my medication. HOW WOULD I KNOW TO DO THAT? Again, no call, text, or email from the pharmacy to inform me they needed to speak to me. A completely avoidable situation that ended up making me go without my medication for several days. I genuinely worry for people on medications for more serious indications than mine.Also I am a pharmacist and have managed several high and low volume retail pharmacies. I think that’s why this whole situation upsets me so much. Being proactive with communication is one of the most basic skills when working in a pharmacy. It’s always better to over communicate rather than under communicate.The good news is that this is an easy fix. But there needs to be conversations that involve the entire staff on a path forward, and there needs to be some level of accountability.I trust you all can get back on track and I’ll be happy to update this review when I see positive changes have been made!Also as a general tip, it’s probably worth removing the line following a text refill that states “Noble Health Services will contact you when your order has shipped.” I don’t think that has ever happened, so no need to include that
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March 2024 by Geralyn Barney
The level of incompetence at this company is nothing short of alarming! I have gotten 3 different explanations from 3 different people in the last 2 weeks as to why my medication has not yet been shipped. Not my insurance company’s fault, not my doctors fault and according to the last rep I spoke with “not her problem” but MY fault as I was supposed to call to have the medication released for shipment. These were the new procedures and I should have been aware of those procedures even though not one person has EVER mentioned that to me, not one time, period. I guess I should have dusted off my crystal ball to foretell this change in procedure. This is a company that does not care about their customers made glaringly evident by the total lack of knowledge their reps display. I thought about requesting to speak to a supervisor but after speaking with 3 different, totally incompetent reps, I seriously doubt there is a supervisor that is any more competent or knowledgeable. I take an injection every two weeks and for the third month in a row, my medication is well over a week late which means my injection is now over a week late which means I am experiencing joint pain and mobility issues and as of yesterday, the medication has STILL NOT SHIPPED!!!!! Seriously, what have i got to do to get this shipped?! So what now, I have no idea what to do next as calling or emailing is obviously not the answer. Drive to Syracuse perhaps? If I do drive to Syracuse am I able to pick this medication up? Don’t ask the person on the other end of the phone, they can’t answer a question of that magnitude or level of difficulty. Their parent company, Kinney Drugs, is a big presence in this part of NY. Their headquarters being only about 30 miles from me. I guess my next move is to call corporate for guidance. Do better Noble Health, you are an embarrassment.
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March 2024 by John Cox
I call to refill my dupixent. Was told need pre authorization... Just re did that last month. Get told I need more... Pre authorization. I use this drug to survive. Need better record keeping and computer updating.... Sad.
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March 2024 by K. H.
If there were an option to put 0 stars, that’s exactly what I would rate this company.-From the nasty, condescending tone of the phone operator to her telling me a delay in my pre auth is NOT her problem has me totally on edge-I’ve called this company multiple times this week only to be told it’s still be worked. Please don’t let a patient die because of your lack of care to simply make a phone call and follow up.
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February 2024 by Ava D
I had a medication sent to this pharmacy from a local Kinney's Drugs because it was considered a "specialty item". Noble wanted $354 for a 1 month supply of one medication. The retail value of the item is $170 online, with many places only charging $40-80. So I switched the script to Amazon pharmacy and had it within 2 days at $80 total cost. Be aware of the cost of your medications if not covered by insurance folks! These companies get away with price gouging because of "warehouse issues". Don't believe this nonsense.
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January 2024 by Meghan Gagliardo
75% of the time my medicine does not ship when it is supposed to. The system in place is extremely lacking. If there is something missing in order for the transaction to be complete there is no procedure to notify the patient. If I wasn't forced to use this company by my insurance I wouldn’t use them.
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December 2023 by Steve Smith
We received a bill from Noble a year after receiving our medical supplies. We switched insurance around that time and called them to change the insurance. They said they didn’t need it because we were still covered by the old insurance. Now they say we don’t have insurance. When you call you can only talk to someone that answers phones and cannot do anything for you. They always want to have someone call you back which never happens. Stay away from Noble Health if at all possible.
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December 2023 by Gregory Smith
My family only received a constant glucose monitor for one of my kids from Noble Health. It was always on time and in fact, we would get a preemptive phone call when it was ready to ship out again. It was very helpful. We stopped using Noble Healthy only because our insurance changed. The new company is a nightmare.
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September 2023 by Karen Belgrader
Terrible customer service.
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July 2023 by Amy Smith
Just got off the phone with the most delightful woman ever!!!…she was very professional and super sweet at the same time…walked me through everything and put my mind at ease…thank you so much!!!…highly recommend!!!…
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July 2023 by Natasha Hallinan
It was ok until it wasn't. First 6 months was fine (3months at a time) then it wasn't.Representative are hasty. No one has the same answer. Whatever nots they put in on the back end don't match up. "We don't have a record of you calling ". Well I do!Policy changes on April 1 but when I called on April 3rd I wasn't made aware...and nothing had changed for my order until July?! I was told moving forward there shouldn't be an issue but history tells me that's not the case. I was finally able to speak with a supervisor and suggest she sit in on calls/review calls and train staff so we have the same information no matter whom we speak with. This is for my 11yr old son. I will call every day if I have to and leave my job to do so.Do better.
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May 2023 by P.R. Event Photography. The Drone Guy.
Always reliable and on time delivery. They carry a rare product I need to survive.
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May 2023 by KATHY REID
I've used Noble for only 4 months now, but I've found them to be the best mail order specialty pharmacy I have ever used. They are prompt and accurate. I have no worries with them meeting my medicinal needs and schedule.
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January 2023 by Aden Hautz
I just switched to this pharmacy in December due to my insurance forcing me to, for my main medication that is critical I get at a even frequency. I have had nothing but problems getting the medication these first two times. I have had to call multiple times and they always say they called me and left messages but I never received a call or voice-mail let alone multiple ones. I would never recommend this pharmacy to anyone especially with a chronic condition who is dependent on there medication. Disgusting service.
