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June 2024 by Shirley Modafferi
I love this bank. They are knowledgeable, polite and extremely helpful
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May 2024 by Jessica Goyette
Would not cash insurance check drawn with there bank. I would have opened account had they convinced me my 10 g would be safe and I would not regret the choice of
the institution i choose to put money in..However they did not give me a fuzzy feeling so I left with my check in hand amd went to empower
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January 2024 by American Patriot
The females that are employed here make me sick. When I go in here just like everyone else I get laughed at as if I was a joke, when I came in for buisness. That is why i am leaving my review. I will make sure to switch to a different bank!
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March 2023 by Miguel Ruiz
While I was depositing 200$+ cash, one of the bank clerks almost lost me 100$.After I made a deposit to my checking account I checked my receipt after and I was missing 100$. Good thing I noticed right away and she fixed it. But right after the other clerks were trying to get me to get free snacks from the table. But sadly I won’t be returning to this NBT location again. I live downtown Syracuse and never had this happen to me. Very odd, sus some may say. ?
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March 2022 by Brianna Murray
Cannot wrap my head around locking the lobby at random to limit the number of customers in the lobby. How are we supposed to know when we’ll be able to come in? Why not just require masks if it’s a concern?
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January 2021 by Lauren Wiginton
I have been a member of NBT bank since I opened my first bank account in high school. I have never had a bad experience and customer service is always amazing.
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March 2020 by Lauren Pallas
I have been a member of NBT bank since I opened my first bank account in high school. I have never had a bad experience and customer service is always amazing.
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June 2018 by Drackand
Was very friendly when I applied for my credit card. Nice place!
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February 2018 by J III
Rude everytime.
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December 2017 by Black Claw Jimmy
Rude everytime. This branch is filled with older workers who have strong opinions about their customers, I have been "helped" here numerous times only to have Ben here blame me for an incident on my account. Particular older lady here cashed a check told me she would hold it, that if it was fishy it would be okay. Ben told me today that it was my own fault for cashing a suspicious check, when it was from my own boss. Real friendly, pal. Talk about unprofessional. Staff is always rude except Stephanie, I think she's the only kind person there. Getting sick of this town and all the games in Syracuse.
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November 2017 by Elk Hunter
Convenient location
