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June 2024 by L Mark
Wish I could give them less than 1 star. Worst bank to deal with. Put my card on hold and did not inform me. Blocked a check that I received from my father and suspended my whole account. Wasn’t able to access money for almost 2 weeks. They were impossible to get a hold of and had to go through about 7 people to get it unblocked. Horrible business.
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November 2023 by Dab Lord
This is the worst branch. The people that work here are incredibly rude.
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September 2023 by Pharaoh Indigo
Your teller Elizabeth is extremely unprofessional and completely incompetent. She is LITERALLY the only person whom gives me trouble with cashing and depositing my checks.
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March 2023 by Charlie Hunt
I needed a Notary Public for a very urgent matter. They not only saw me and helped me without an appointment, but I was in and out in less than fifteen minutes! I love M&T
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February 2023 by Michael Kline
If you have expired ID than what you do a transaction had to use ATM
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October 2020 by Watch Guru
I dont understand the negative reviews I've only had good, normal experiences.
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June 2020 by Tony
They always meet my banking needs. Which are quite simple.
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January 2020 by Peter Mhina
I dont understand the negative reviews I've only had good, normal experiences.
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November 2019 by Eliot Tomeo
I have had a checking account with this institution for over 1 year. Every month I send the same wire transfer to my Thai wife.This time the Salina St Syracuse Manager was my processor. She demanded a copy of my Thai Marriage Certificate (as though she could read Thai) before she would help me....What a Bi@#$.
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June 2019 by Diane K
I am the owner of Erie Canal Bike Tours, we attempted to use M&T Bank for business banking and our experience was simply horrific. They bungled our accounts at every possible turn. I could not believe the struggles we went through. Every single person we dealt with from the customer service on the phone, to the business directors were dumbfoundingly incompetent.
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October 2018 by Mary Ellen Curtacci
At ever turn when I need M and T bank they fail me! Today last straw as I am in the bank waiting for a rep who is standing their, a rep said what I needed, she proceeded to talk and chatty chat with peers so I wait while she continues! Then proceeds to bash me and lie about what she told me the day before, I say say I am right here! Wow u should wait till ur customers their back before you make a remark about what u said! Can't wait to leave this bank! Years of this and over and over they fall short!
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August 2018 by Natasha McRae
After being a long time and loyal client with M&T bank, I had to make the difficult decision of closing my accounts. I made this decision based on a experience I had with the Downtown Syracuse branch, where I originally set up my savings and checking account with a large deposit. After banking with them for almost two years I have never had an issue until now. I was charged a $125 to my Savings account and I was unaware why. I called customer service and they explained the ex
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July 2018 by Devon Canery
Ok ppl
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June 2013 by Mike Saltzman (Magitek)
Rude. Rude. Rude. The tellers act like they are doing you a favor to do simple tasks like deposit money. God-forbid you dont have all your information right they will sigh and act like you are wasting their time. Ive never been treated so rudely at a bank... and its not a one time thing either. It happens every time, almost regardless of what teller Im talking to. Other branches are slightly better, but not much. M&T either needs some serious customer service retraining or needs to treat their employees better as they appear to be taking it out on customers. I only switched because HSBC left the area-- I never felt like HSBC was super nice or anything, but I guess I just took for granted a smile and a helpful, pleasant teller... silly me. Stopped into Solvay the next day after deciding to switch-- and its literally night and day difference. If you want to bank local, try Solvay. If you want a national branch, better customer service and more branches elsewhere. Also, they dont have withdrawl forms. At all. If you want to get money out of your account, better have a check ready or use an ATM. I always found that really really weird.
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January 2013 by Mike Saltzman
Rude. Rude. Rude. The tellers act like they are doing you a favor to do simple tasks like deposit money. God-forbid you dont have all your information right they will sigh and act like you are wasting their time. Ive never been treated so rudely at a bank... and its not a one time thing either. It happens every time, almost regardless of what teller Im talking to. Other branches are slightly better, but not much. M&T either needs some serious customer service retraining or needs to treat their employees better as they appear to be taking it out on customers. I only switched because HSBC left the area-- I never felt like HSBC was super nice or anything, but I guess I just took for granted a smile and a helpful, pleasant teller... silly me. Stopped into Solvay the next day after deciding to switch-- and its literally night and day difference. If you want to bank local, try Solvay. If you want a national branch, better customer service and more branches elsewhere. Also, they dont have withdrawl forms. At all. If you want to get money out of your account, better have a check ready or use an ATM. I always found that really really weird.
