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January 2024 by Shaun C
I have been a customer at Mr. Tire for several years now and usually receive good performance from the jobs done on my vehicles, but my last experience ended my trust towards the company.When receiving my vehicle, I observed the center console to be left open, which implies someone went through it during an oil change. An oil filled rag was left on my passenger seat as well. The employee advised me to inform him if anything was taken from the vehicle and thankfully I did not notice anything missing. The fact that an employee was searching through the vehicle during a simple oil change is concerning.
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January 2024 by Jibby M
I was on a long road trip and had a nail removed from my car’s tires earlier in the trip. A few days later, the low pressure indicator came on and I was concerned about my tires leaking again. We called every tire place we could in the area, and this particular location on was the only one that was able to help us immediately. When we arrived, the manager thoroughly checked out my tires and assured me everything was fine, but that the car’s computer wasn’t calibrated correctly. This helped me feel much more at ease during a stressful road trip with a baby on the car. Very reliable service.
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January 2024 by Eleanor Pearlman
A friend who works at an Auto Parts store recommended MrTire when I put a slash in my tire. I made several phone calls to the shop and spoke to Tim. He was very pleasant, patient and helpful. Several days later when I took my car in Adam assisted me. He explained my options and even explained them again when I wanted my husband’s input re:options. The work was done that day. I truly believe T, A and Mr Tire gave me their best attention and product. Adam also had a great sense of humor that I appreciated. Thx!
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December 2023 by Kevin Martyn
Really poor service. I called to schedule an appointment for a state inspection on a Tuesday. The person that I talked to told me I didn't need an appointment and to just to come in at 8:00 am on Thursday. When I arrived on Thursday at 7:30 am the man told me I needed an appointment. When I explained to the man what I was told over the phone on Tuesday, he didn't even apologize for the inconvenience (acted like it was my fault). These people really need to get on the same page.I certainly would not come back to this place or recommend them to anyone I know.
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December 2023 by Chip Hodgkins
They are professional and friendly. Mr Tire takes awesome care of my wife’s car and our kids cars and mine. If we have an issue they are the first ones we go to.
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November 2023 by Megan
They were able to squeeze me in next day for an inspection and oil change. My car was done earlier than expected, and they gave me good advice. They could be a bit more personable on the phone and in person but all in all it was a good experience.
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November 2023 by Sam Kelly
Adam the manager is SUCH a sweet soul. He helped me out as they were closing and stayed late to put on new tires for me as i was stranded at work with a flat tire across the street and don’t live in Syracuse. He went above and beyond for a total stranger, and i couldn’t be more grateful. He’s AMAZING and is more than a 5/5. My son is in the NICU at Crouse hospital as i gave birth 14 weeks early due to complications, so with having a rough few months it’s a relief to know people are still good, and he’s one of them. Thank you SO much Adam!
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November 2023 by Randy Klein
Had a large amount of work done. It was done expeditiously and communication was excellent. Car is functioning well now.
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October 2023 by Vee Mc Show
I have been to this site about 3 times & each time has been better. The quality, patience & knowledge the technicians have are great. Especially Tim & Andy. When they answer the phone they are friendly but in person is even better. This is so rare for a tire shop. I appreciate the time they took with me to answer my MANY questions. Lol Great Job fellas.
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September 2023 by Dan Hopper
I went in on a Sunday afternoon with a slow leak in my tire. I asked how long I could expect since I had my wife and dog with me and was told 30 minutes. Over an hour went by, and I was still waiting. When I did finally get my car back, I was told they couldn't see a leak at first, but replaced my valve stem for $40, and that was the issue. As I drove away, I noticed they never aired up the tire, so I stopped and filled it myself. A week later and it was leaking, and 10 psi low. I aired it up on my way to the shop, and when I got there, they said they couldn't see anything, there was no leak, "not calling you a liar, but...". I was on my way for another week, and the tire was down 10 psi again. I ended up going to Mr. Tire in Cortland to have the tire looked at. After getting my tire filled the first week, the techs said they got a ton of complaints and did a lot of warranty work from the Syracuse shops. The service manager made it clear he was swamped but got me in and out in a couple hours with an answer and a new tire patch.
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September 2023 by M Duke
Adam was more than helpful in taking care of our car while on a trip. I would absolutely recommend him without reservation.
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July 2023 by dan
Quick friendly service. They did a great job mounting and balancing my 35" tires.
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July 2023 by renee medler
I realized I had a nail in my tire. I called Mr tire 20 minutes before closing and she got me right in and took care of the tire for me.
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June 2023 by Aaron Gould
The technician deserves a raise. She was alone, and constantly running from the vehicles she was working on to greet people who walked in and answer the never ending phone calls. She remained polite and professional; though you could tell she was fatigued and feeling the pressure. I know it is hard to find help these days, but she certainly deserves to be compensated for her ability to remain professional and polite under those horrible working conditions.
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March 2023 by Eliott Wright
Front desk staff is always friendly and professional. I’ve been coming to this Mr. Tire for a few years now, and that is not about to change.
