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August 2023 by Susan C.
Ordered online and had to return easiest return ever . When I walked in the door customer service at front. Online they send you a scan box no matter what your payment is. Staff greeted me at the door can I help you? This return at Destiny store and you can park at entrance.
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April 2022 by Susan M.
This was a great store five or six years ago. Now it has lower priced merchandise. No more Ralph Lauren, Northface, or other high designers. The upstairs is a bargain basement with merchandise that is out of date with some of it appearing to be used. The shoe department is worth the trip! There is decent selection of shoes and boots.
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December 2021 by Sue T.
Honestly, I'm torn, I use to love the competition , then I discovered Macys and loved the quality and price of the products! I have shopped only online for two years now an have never had a problem UNTIL now. Over a month ago I ordered a bunch of presents for Christmas, and they still have not arrived and according to the tracking they never left the warehouse, Macy's did cancel the order for me but it's now 4 days til Christmas! And they never left the warehouse!!! So I am thinking they ran out of product but did not say anything and we're hoping the product would be in before Christmas, I will never shop at Macy's again unless it is something that I never ever need by a specific date and it makes me sad because I ended up going back to their competitor and I've been buying without difficulty there but I had really loved macys until this .
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October 2021 by Jen S.
I don't think there is room for poor customer service in today's retail environment. Macy's employees are ready to test that theory though. Remember the Bon-Ton? Yeah, me neither. Returning my online purchase was painful enough to ensure I will never buy online or in store from this Dinosaur again. See you at the parade, maybe.
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May 2020 by Coy W.
What a mess...maybe it was Black Friday. Inventory was everywhere. It looked like people were just throwing clothes here and there. The inventory looked OK but at the same time, things were just all over the place.
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June 2019 by Jennifer B.
Wide variety of merchandise, but it is pretty expensive. Many times when I walk through there is nobody at most of the makeup counters. There are not many dressing rooms, so they are always crowded. The price Shack kiosks are a plus though.
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April 2019 by Kim D.
Women's clothing was beyond disorganized. Too many items crammed onto racks it made it almost impossible to look through them. Racks weren't organized by size. On same rack they had anything from x-small to 3x all mixed in together. Made it impossible to just look for your size without going on a scavenger hunt. Looked like a truck had backed in and just dumped clothing off. Thrift stores are better organized. I expected more from a Macy's. I left and went to Lord and Taylor for a more pleasurable shopping experience. Macy's is definitely slipping from what it was.
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July 2018 by Karen B.
My daughter purchased a pair of shoes for her wedding from another well known Destiny department store, although her size wasn't in stock. The associate ordered the correct size and had them shipped to our house. We didn't check the shoes until the day before the wedding - our mistake, wrong size, too small. I called that department store. The shoe size she needed still wasn't in stock and there was no way they could get another pair to her in time for the wedding, now less than 24 hours away. The nice sales person told me, "There is nothing we can do at this point.". My daughter was in tears. Enter Macy's. She called and was put through to the shoe department manager, who somehow understood what was going on despite the tears. Macy's had the right shoe in the right size in stock. "We can help you, we'll have the shoes waiting for you." I drove to Macy's and must have looked frazzled enough that the shoe salespeople identified me as Z's mother. I was promptly given a box of Kleenex, "no bride should have to cry before her wedding, " two pairs of the correct shoes ( one the correct size, the other a half size larger "just in case,") and $50 in Macy's Money for the new couple. AND THE SHOE FIASCO WASN'T EVEN MACY'S FAULT. Unbelievable. Who provides this level of customer service anymore? Obviously, Macy's. Many, many thanks to Brenda, Katherine and Blair. You guys are the best. We cannot thank you enough for taking care of us. You have earned a new customer for life.
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May 2018 by Brenda L.
I love their shoe section! They have the coolest/trendiest shoes and a great sale section with shoes under $30! Their makeup section is also nice and they are always having promotional offers where you get free stuff if you spend a certain amount. Their prom dress section also looked cute (not that I need to be in that section). I heard a rumor that Macy's department stores were going to permanently close due to loss of business sales nation-wide. I am happy to see that the one at Destiny Mall is still here! I like that they have scanning machines so you can scan the item and figure out the price (much like at Target) rather than flag down an associate. I did notice that there weren't workers stationed at the makeup stands. I think you'd have to walk around and find someone to help you for that.
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April 2018 by Jackie A.
Absolutely shocked at how rude the employees in the cosmetics section were to me. I was simply hoping to get my usual Mac powder, but the woman behind the counter completely ignored me, and was staring at her phone. She seemed so bothered when I asked her for help, and loudly scoffed at me. She passed me off to someone else to help me, and the second girl gave me the wrong colored powder after I repeatedly told her my usual shade. Terrible experience, don't even want to go back to get the correct color because of how rude these employees were.
