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May 2023 by Sheri Watson
We signed up for a 3 hour window for storage pick up for my daughter's dorm room items. We signed up for the latest time slot as we had to pack that day. They showed up 1.5 hours earlier than the start of our time slot and then acted like we should have expected that! They then acted like they were doing us a favor to come back at the beginning of the time window. When they did come back (still 15 minutes early), the guy gave me an infuriating, patronizing speech about how we should treat it like furniture delivery next time, and be ready early. As long and annoying as any prior delivery or service window has been, I have never had to wait around or be ready an hour and a half before the start of the window. We were the last pick up of the day and it was clear that this guy just wanted to be done!
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January 2023 by Lorayne W
every time i give lazybones another chance, they end up disappointing - whether it's a hidden fee or a delivery mixup.i am wondering if they pay people to leave these 5 star reviews, or if it's employees. lazybones is not at all worth the hassle.
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September 2022 by Lynne Handanyan
Very disappointed with the service provided for summer storage and laundry. While they promptly collected and delivered our 9 boxes stored over the summer, they did not execute the dry cleaning service requested. Both their print media and website advertised this service. And I was able to print dry clean and store labels from my account. When the boxes were picked up and logged as dry clean, there was no indication dry cleaning was unavailable. When I received my invoice, they did not charge me for dry cleaning so I called customer service to check in. I was told they did not have a relationship with a dry cleaning service and the box would be returned as stored. I asked them to ship it to me so I could have it dry cleaned over the summer , but they refused. They said they’d dry clean prior to dropping it off in august but when I called to confirm as the date approached, the customer service manager said that was not possible. They did offer to drop off the box and then pick it up in 2 weeks when their semester laundry service started. Really? I would certainly not trust their advertised services and I would not believe their customer service staff
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September 2022 by Wendy Hart
New student who didn't know the schedule yet, but left his clothes for pick up. Lazybones was a bit tough to get hold of by phone but with an email I got a quick response and they got the student's clothes to him.
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August 2022 by Miss Lynn
Getting my things back to my new dorm is so easy; I don't even have to be there. I love it!!
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August 2022 by Jessica Lynn
Awesome service love their storage service
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May 2022 by Trazzah Castro
Customer service is absolutely horrible. Spoke to this woman she acted If she was being bothered by the questions. She wasn’t helpful at all.Sad part is this company sent their flyer to our home, we didn’t seek them out.Disgusting!!!!
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May 2022 by Ethan B
They are the worst. The customer service is horrible and was yelling at us telling us we screwed up when it was actually their system. The manager refused to speak to us. DON"T USE THEM! Very stressful.
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March 2022 by Jordan James
Did a great job with the laundry first semester! Also used them for storage for my kid going abroad. Great services. Pricing was great, only paid for what he needed to store. Love the services. Used it for my kid who went to Wisconsin as well.
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October 2021 by Joshua Germ
I went there I lost my key there I called they said they left it there and then threw it away w some boxes into a dumpster full of wasp. I looked in it nothing no help no apologies just excuses. It also looks like a haunted school. Never going back here paid 70 for bad service
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July 2021 by Shelby Moreau
Had a very poor experience with their summer storage - there are hidden additional fees left and right.Had to make a dozen phone calls sorting out issues with my invoice/delivery.They are the most expensive storage in Syracuse, and you'd think they'd have a better mechanism for minimizing hassle.
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August 2020 by Jenny Johnson
Something almost always goes wrong when I use Lazybones. They do not care about their customers. I do not recommend.
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August 2020 by boe s
posters around campus say "cheapest in Syracuse gauranteed," but they are not the cheapest, and they do not price match. isn't it illegal to say gauranteed when that's not the case? Not worth it.
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April 2020 by Meilin Quinn
I am very disappointed that Lazybones did not make it clear there's a $100 storage minimum. This fact is hidden in their FAQ among a bunch of text. I found out only when they had picked up my box, which should've costed me $55, and they invoiced me $108.
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September 2019 by Susan
Their customer service is horrible.
