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September 2023 by Balvin B.
Horrible service at its best! I had to call out of work for a job to be done on my car that would've and should've took only a couple of hours! By the way car was dropped of 8 am for the problem! No one called me and said hey we have to keep your car becuase of blah blah blah but no no kind of communication! they knew about which took weeks for them to finally call me to fix my vehicle! Their just terrible sells people that lie and horrible service that doesn't even contact you about your vehicle! You have to call them and that's by far crazy to me
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April 2023 by Eileen S.
I purchased a CRV from Lamacchia Honda and had a very pleasant experience. Between starting with Ashley, then to Abdula for the sale, Mark for the extended warranty info and Mr Lamacchia Jr. himself all had such great conversations and personalities. Was a very comfortable atmosphere with communication, respect, and amicable conversations with all. The trade and pricing was very fair and look forward to continued dealings with them. Would highly recommend.
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March 2023 by Philasith Brandon C.
The people at Lamacchia Honda are insane if they think its right to sell a Honda Civic Type R for $75,000 when most dealers are selling for the actual MSRP.
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August 2022 by Adam J.
Came in today with my aunt to help her look at options for a new car. James came out to help us right away and we told him what we were looking for. They didn't have any cars on the lot that matched the description of what she wanted, but he helped us understand how she could put in an order for a car that met her needs. He even drove out someone's else's car that matched what she was interested in, for us to look at. She was able to sit in it and make sure the size and fit was right, but didn't need to test drive it since she currently has a Honda CR-V and knows how Hondas feel and drive. He was able to give us some numbers pretty quickly, including taxes and fees so there were no surprises. He also made it clear that there were no added dealer mark-ups of any kind, which I really appreciated. It's hard to find a dealer these days that don't do that. We got to a reasonable offer on her 2018 trade-in which was enough to make her comfortable ordering the new car, which James processed for us in less than a half hour. Start to finish we left with a purchase order for a new 2023 in less than 1 hour...no drama or hassles. James and Lamacchia made the process really simple and easy. Thanks for not wasting my whole day like some other dealers. Great work.
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June 2022 by Cyndi Savage
Cody was very pleasant an prompt
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June 2022 by Linda Hill
Great customer service!
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June 2022 by Daniel C.
Bad customer service and absorbent time involved with diagnostic work. Then they quote you one price and you pay another with diagnostic fee added. Owner was less than friendly when I mentioned what happened. Definitely not his fault. Right ;-)
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May 2022 by Laurie L.
Received error message that keyless start not working! We were traveling to Canada and called this outstanding Honda dealership!! We connected with Joe Mironti who fast-tracked us through and within an hour we were all done! I wish I lived in Syracuse to take advantage of this awesome car dealership!!!!! Deal with confidence with these fine folks!!!
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April 2022 by Michael C.
I hate this dealership. The are constantly selling new cars over msrp!!!! They should be ashamed. IMHO the worst dealership ever!!!!
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March 2022 by Breck Aspinwall
I really like Hondas and was in the market for an HRV and as luck would have it this dealership had one that I was looking. Turgut was very helpful throughout the shopping process. The only disappointment I found with the dealership was the disinterest in negotiating price or sweeteners as I shopped other places. I wrote this off to low supply leverage that all dealers seemed to exert. Still, everyone was helpful, respectful and Turgut went above and beyond by even coming to my house to deliver an important product that we left at the dealership. Further, Mike Forster was helpful helping me decide on protective applications to protect my new car and has been a available after the sale many times to help with my questions. All in all, I would recommend Lamaccia Honda to anyone shopping for a car.
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February 2022 by Alan S.
Lamacchia Honda is a perfect example of a crooked car dealership and why people fear them. These criminals are almost on the level of pure evil. They not only have the worst management but they are abusive to customers and True bad people. I bought a brand new car from them a few years back & with it I received "Inspections for life" I have a key tag that says I receive inspections for life as long as I'm the original owner. It is even in my contract. Well, I went to them for an inspection and picked up the car and they charged me $21 ....When asked why they charged me AJ their crack or on crack service manager got on the phone and began to verbally assault me, saying they can't afford to do this and that. Swearing at me and treating me like garbage. I've never in my life experienced such awful behavior from any business anywhere. Needless to say I will NEVER again give this thiefs and liars my business.
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October 2021 by Chris K.
I have owned 3 Hondas so far, 2 were my wife's vehicles and I bought a late model Accord for around town driving for its reliability and fuel economy. The Honda Pilot and Honda CRV were both purchased from Honda City, I financed through Honda financial with an interest rate of maybe 1.9% on the Pilot which was a early lease trade in and the CRV was 0% APR for 48 months. The service department has some room for improvement.... The Accord I bought a couple months back was an 08 with just over 100k miles, it has the 4cyl engine with a manual 5 speed transmission, fun car to drive and I don't have to worry about scratches and dings. So, being that it has just over 100k miles I knew there were certain required service work that would be needed. I chose to bring the car to Lamachia Honda to give them a chance and see how they treat a customer requiring service on a late model Honda, and then maybe when it comes time for the next new vehicle buy from them rather than Honda City. When I dropped the car off my "service tech" was Aj Lamachia, I explained that the clutch was late engaging but firm and otherwise ok. I also requested that they go over the car and tell me what, if anything else, would be needed as far as maintenance to keep the car running in as good of condition as possible. I was told that they would do a diagnostic on the transmission/clutch for $120 and they would apply that to any work I had done. I also specifically asked for an oil change and transmission fluid flush as it is required every 60k miles. So I get a call later in the day to tell me that it needed a clutch and would be around $2500. I called a couple other garages in town and asked how much a clutch/flywheel replacement would cost. Two garages gave me quotes ranging for roughly $800-$1000, I told AJ that I would likely not have the work done with them. I then asked if they had flushed the transmission and changed the oil. He said they changed the oil but they wouldn't do the transmission flush unless they did the clutch?.?. He then asked what dealership quoted me the 800 to 1000, I told him it wasn't a dealership, he scoffed and said with an air of arrogance that you get what you pay for... that seemed to be his go to catch phrase. I went down to pick up the car and after paying $176 for an oil change and diagnostic i asked to speak with someone about the diagnostic process. I asked about the transmission fluid first, he said that when they pulled the dip stick it did appear dirty and would need to be flushed. Now that was the first major red flag for me. A 2008 Honda accord 5 speed manual transmission is a sealed transmission and does not have a dip stick. So I said, oh so you checked the levels with a dip stick, he confirmed and I explained that there is no dip stick, he obviously didn't no what to say other than i got what I paid for... i also visually inspected the fill bolt and it was clear that it had not been removed. I then asked how they determined that it was indeed the clutch requiring replacement and not something else, he said because that's what the mechanic said and they provided exactly what I paid for. All they did was repeat the issue I told them it was having and changed the oil for $176.When I got home I figured I would check under the hood to go over the multi point vehicle inspection checklist they provided. I noticed that they had my coolant checked as being full, my power steering was checked as being full, they also checked boxes indicating that they filled my coolant and power steering fluids. Well, they did neither and they were both below the minimum lines. I called and asked to speak with Aj, I read about the vehicle for 10 minutes and came out with more functional knowledge on the car than a "Service Tech" at the Honda dealership. I also called Honda's customer relations number, they informed me that there are 2 recalls that they are required to inform me of and complete, One was for the hood latch releasing while traveling at highway speeds, and the next was an SRS
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September 2021 by Cindy Josbena-Richardson
I brought my car in for an inspection. Being allergic to cigarette smoke, I was appalled to find a cigarette butt in my cup holder and my car smelling like smoke! Totally unacceptable and unprofessional as far as I am concerned.
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June 2021 by Yvonne A.
Went to lamacchia for an oil change , inspection and recall on fuel tank back in May . I have a 2019 Honda CR-V . After 28,000 miles I was told that the tires on my brand new Honda CRV that they don't put good tires on and I needed to have them replaced UGH! I said what? It's only 2 years old ! I then was told that the tires that they put on a new CRV are thin rubber not good for winters and roads are you kidding me??? I had a Rav 4 Toyota and kept it for five years and never had a problem with the tires. I buy a brand new Honda CRV $30,000 and within two years 28,000 miles on it and I have to replace tires???? I wrote this to the corporation and never heard a word back from them. So I'm writing this in a review to be aware . I was told that I needed to have my tires replaced before my car could pass inspection . Hard to believe a brand new car needed new brakes after 28,000 miles very disappointed. Beware when you buy a Honda or any car and ask about the tires. Actually that will be my first question next time if there is a next time. I probably will be going back to a RAV4. After I got home and started thinking about this And I thought during Covid business was not so good !!! I believe I was taken advantage of by LaMacchia Honda. Not happy !! Yvonne Abdo
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May 2021 by Cindy Bloom-Josbena
I brought my car in for an inspection. Being allergic to cigarette smoke, I was appalled to find a cigarette butt in my cup holder and my car smelling like smoke! Totally unacceptable and unprofessional as far as I am concerned.