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March 2024 by Shiloh Roden
I called to find out when my script would be available specifically so I wouldn't have to sit and wait, and gave them double the amount of time they said they'd need, and I was STILL asked to wait for 20 minutes for them to fill it. Never getting anything sent to the Butternut street kinneys again.
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March 2024 by Rob Nikki
I work here.
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November 2023 by James Druckemiller
Very good people and very helpful
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October 2023 by Compu Psych
I was visiting from out-of-town and had a script called into Kinney. I called the next day to see if the script was ready, and cycled through their phone system 5 times without anyone picking up. I drove there to find that there were 6 staff in the pharmacy... apparently none of them could have picked up my phone call. Despite this staffing, my script hadn't yet been filled out and I was instructed to wait. I was told that it would be ready in just a few minutes and that I'd be called up when it was ready... neither occurred. I arrived at 1:55 and had to wait until 2:55. During that time I heard several calls ring without being answered. Then, as I was checking out, the credit card system went down and I had to pay in cash.I can't recall a worse experience with a pharmacy. I will certainly never do business with Kinney again.
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June 2023 by Jennifer Ransom-Herb
Pharmacy is AMAZING when i moved here i was unsure but i absolutely trust them im from govenour family related from original owners. The store needs better management tho and hygiene teaching to employees and learning to clean the store better
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June 2023 by Yvonne Lancette
Pharmacy is not very organized and the meds needed to function daily are always three days late
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June 2023 by Tyler Amplo
Why is it every-time I call it takes 45min before someone picks up
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May 2023 by Lord Jupiter
This place is full of inept people who cannot seem to do their job properly. I came in to pick up three prescriptions and was handed a bag with my information on it. I asked if that was all of my prescriptions and was told yes. I had gotten a ride from a family member to get there as I had no other form of transportation. I get home and one of my prescriptions is missing. I have no way to get back to the pharmacy and they tell me they can deliver it on Monday, btw, it's Friday. I needed it today because I was low and would run out over the weekend which is why I tried to pick it up today. This simply cannot happen. If I don't have my medication I could get very sick or even die. They don't care or even listen properly to their customers. Now I have to try to find someone else who can help me pick up my prescription, which is so annoying as I should have had it already. I will be changing my prescriptions to another pharmacy as soon as I can. This isn't the first problem or even the third I have had with this location. I suggest that anyone who really needs their prescriptions to try anyplace else. Don't depend on them telling you the truth, they lie all the time about what they say they will do. For example, I was promised a prescription would be delivered on Friday and it didn't come. When I was finally able to get someone on the phone to discuss the situation, after about 3 hours on hold, I was told it was never put on the list for delivery. Do not use this pharmacy!!!
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February 2023 by Lord J.
I was told on a Monday that they would deliver my diabetes medication on Wednesday. Wednesday came and there was no attempt to deliver my meds. I called the pharmacy and was told that my meds would be delivered on Thursday, along with three new refills that had been approved. Thursday, and the delivery comes and the three refill promised on Wednesday are not there. I was told they would be delivered on Friday. I try to believe this, but now I'm feeling frustrated. Friday comes and, by 5PM, no one has shown up to deliver the promised meds. I call the pharmacy and find out that my items are at the pharmacy and they will deliver them shortly as a courtesy. I do not fault the delivery driver for the issues, it all goes back to the pharmacy staff who didn't do the things they said they would do. This is very unprofessional and quite frustrating, especially to a handicapped and home-bound person.
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December 2022 by Roger Green Sr
This place has really gone to hell after Phil left. The mood if the staff is blah and unhelpful and they're very limited on products. Heading back to Rite Aid
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October 2022 by PUN ISHER
Guys are A plus man.I needed meds for post surgery on my back; these guys got me in and out in no time along with friendly faces...thanks again so much guys and gals!Great job!!
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October 2022 by Don Shaver
I've been going to this pharmacy for about 5 or 6 years. I have never really been treated rudely, they hardly ever answer the phone. I get it though they are busy or probably on the other line. It would be rude to put some one on hold to answer for another customer. A couple of the people even know me by name. These people are very busy and are stressed out just like the rest of us. I think they hide it we'll.
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August 2022 by Laura R.
Busy store but they have a solid delivery system and help get meds ready fast after leaving the hospital.
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March 2022 by Janelle P
Everyone from the cashiers to the pharmacy and even the security guard were very nice and helpful. Thank you for your kindness!
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December 2021 by Ben Grimm
Easy fast vaccinations! The staff was professional. Ill be back.