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February 2024 by Jeremy Smelski
The Destiny USA location had great service in the shoe department. The shoe lead Jack was knowledgeable and really tried to make sure I got what I needed and wanted.
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October 2023 by Michael Walsh
We bought an in-ground basketball hoop from Dick’s over a month ago and requested installation. They took my info and said they would call me the next business day. They never did. When I called the store, they had no record of our request and told me I had to come back into the store to set it up. Six weeks later, and we still have no hoop set up in our driveway. Very disappointing.
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September 2023 by T Smith
We were there, waiting in the line for almost half hour big line, big store, running on one cashier poor management
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September 2023 by Gwen Shafer
Great store, great staff! Earnie was a big help
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August 2023 by k J
Horrible customer service. They cancelled my daughters order without even notifying us prior that they would not be able to fill it we had to call multiple times to find out what was going on. Once I spoke with someone I had to be transferred to a corporate supervisor to request the hold on my funds be removed. I called agin tonight and got a woman name Jakarra who was pound and frankly rude. She was unprofessional and kept cutting me off while I was speaking. I requested to speak to someone else and she acted like she was unable to transfer me. My money is still pending and the matter is still unresolved. I would like to receive my money ASAP!
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August 2023 by Allen Winschel
Mike & Ethan in the shoe section were a great help
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July 2023 by keya james
Horrible customer service. They cancelled my daughters order without even notifying us prior that they would not be able to fill it we had to call multiple times to find out what was going on. Once I spoke with someone I had to be transferred to a corporate supervisor to request the hold on my funds be removed. I called agin tonight and got a woman name Jakarra who was pound and frankly rude. She was unprofessional and kept cutting me off while I was speaking. I requested to speak to someone else and she acted like she was unable to transfer me. My money is still pending and the matter is still unresolved. I would like to receive my money ASAP!
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July 2023 by Dom Reyes
Maybe next time we'll do better
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June 2023 by Robert Duane
I bought a bike here May 30th 2020. Customer service was wonderful. They kept the bike for about an hour and a half to “service it” which you would think would consist of making sure all of the bolts were tightened properly. Haha. Boy was I wrong. Tell me why as I’m going down a hill on onondaga lake parkway, the handle bars come loose and i go to hit the brake and they are super loose and barely push me to a stop. I could have been hurt severely. I bought it back to Dick’s where I was met with Jack, the GM. He’s a cool dude and tightened it to spec, but when I asked for a small discount on a pair of shoes, he declined immediately and continued on with his day. While I am not an entitled human, I do believe I was entitled to SOMETHING for the possible bodily harm I could have faced while riding this death trap of a bike that was sold to me. Now i bet you’re wondering, why did he not know the bike wasn’t tightened before he left the store? Well, it was tightened JUST ENOUGH to take on a short, light bike ride through the store. The laziness of this generation boggles my mind. Do something right or don’t do it at all. I am extremely dissatisfied with this overpriced store. Dick’s was always a class act, but these days they’re SUBPAR AT BEST. God bless you all and have a great day.PS. Retrain your bike department. They are below average with the service they provide.
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June 2023 by Joe R
Friendly, helpful staff and really good selection of just about everything you can think of. Great place to shop at
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February 2023 by Maria Langcaster
This location is terrible to their employees. The store manager acts like nobody besides the pretty girls exist. His arm candy, the former AA named Kendall has promised 3 different employees raises and promotions, only for them to all find out a month later that neither went thru and then the store manager will say too bad so sad. her and another associate named maddy bully the girls that work there because they like being Eric’s favorite employees. He promotes people who have no experience, Eric has called workers with handicaps the R word. He’s told employees they don’t matter, he demoted anyone who doesn’t flirt with him or make his ego big. Shop at their other locations, don’t support this toxic work environment.
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February 2023 by Unique Gamble
Matt at the register was amazing and very attentive to my mother. Also very patient
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January 2023 by andy wheeler
Went there looking for baseball glove for my son. Dereck asked to help! Great attitude and attention to detail. He went above and beyond helping and offering advice. Very happy with purchase and customer service! Thanks!
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January 2023 by Rodrigo Gontaro
My visit to the this store a few days ago was great a young gentleman by the name of Louie went above and beyond to help me with my purchase. Thank you again for your help Louie.
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November 2022 by CL M
Not 1 person asked if I needed any help and I was in there for 45 minutes. Went upstairs and downstairs. People were working. Shoe area,folding clothes,walking around. Plenty of workers,but I'm not exaggerating. Not 1 person. and I could have used a little help.Just 1 person to ask or idk...care.If you do shop here,know exactly what you're looking for and where it is.
