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March 2024 by Rhianna Bunaisky
Ted Triana is a very amazing doctor. His staff and nurses are very amazing as well. I think I've been at this doctor's office for 16 years, always treat me like a person and not a number. ? ⭐⭐⭐⭐⭐
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March 2024 by Mike Sutton
Staff is not very professional or competent. They do a good job at just hiring minority women, but that's really all they do well.
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March 2024 by Yobalys Cedeno Aguila
I am still waiting for a response from a COVID and Flu test that I needed urgently to be able to visit my daughter who was admitted to the hospital in intensive care and she needed me, I do not recommend it to anyone who is going to visit the emergency part because they leave you waiting
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January 2024 by Cindy LaRock
The providers are always super helpful, you can get in to see someone very quickly, and the billing department is also lovely and very helpful! The call center is really hard to speak to anyone, but using the portal is seamless and a lot easier for non-emergent matters. The providers have been switching quite a bit lately which makes it hard to have a set pcp, but the staff they do have are great.
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October 2023 by Allen Reed
My experience with Compassionate Family Medicine has been extremely disappointing and frustrating. This establishment is nothing short of a joke and sets a terrible example for a business in the health sector.I attempted to contact their customer service by phone, and after waiting for what felt like an eternity, their automated system offered me a call back while ensuring I wouldn't lose my position in the queue. I reluctantly agreed to this, only to wait for an excruciating 30 minutes without receiving a call back. The automated system repeatedly claimed that I was next in line and would be answered in just 3 minutes, but these promises turned into a ridiculous 17-minute delay. This is absolutely unacceptable and frankly, a mockery of customer service.Finally, when their outsourced customer service representative did answer, she seemed disinterested and unhelpful. To make matters worse, she was eating during our conversation, which is completely unprofessional. Her heavy accent made communication difficult, and she showed no willingness to offer any assistance. Instead, she simply brushed me off and suggested I send an email. There was no gratitude or even a polite word exchanged.This level of service is utterly unacceptable and disrespectful to customers. I strongly advise anyone to avoid this location at all costs. Compassionate Family Medicine has a long way to go in living up to its name and providing the care and service that customers deserve.
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October 2023 by Paige Braxton
Absolutely terrible. They keep giving too much people the same appointment time and every sitting there waiting forever.
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August 2023 by Run'n Gun
They also don't do any scans when the Dr told my wife to go get scans! Ridiculous
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July 2023 by JP Nadia
The doctors might be wonderful professionals, but I wouldn't know as I didn't get to see any. I tried to schedule a physical, and they charged me $100 to take my history and then scheduled an appointment without asking me if it worked for my schedule.
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June 2023 by Mrs Bungle
I was referred here for a new employee physical. The front desk staff, nurses and the NP were friendly and efficient. I did not wait long at all!
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May 2023 by Alan Williamson
It was great we were in and out in no time. The entrance from the road was hard to find I had to drive around the block and the back entrance was locked.
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March 2023 by Xin Zhao
Never answer your call and takes weeks to get back from an email and it did not really answer you question. Worst communication I've ever experienced.
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March 2023 by Brian meyers
Service is really lousy. The call center is very bad. you have to wait several hours to get a hold of an operator . when you leave your name and number it takes several hours before they call you back. sometimes they don't call back at all. you have to wait to be seen when you already have a scheduled appointment for 2 hours or more They lose lab records so that you can't get your medications refilled when you have a life threatening condition. staff there are very rude and don't care about their patients. I would not recommend them. I wish i could give o stars.
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December 2022 by Jeff Brady
This place is a joke!!! I'm a new patient..I can't even get threw to make an appointment. My first visit I needed a clean mask and waited just inside the door to get one on immediately. Instead I was snapped at and told i needed a mask witch i was waiting for. Very rude and uncomfortable first visit...pretty sure I will be changing primary if the rudeness continues.
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December 2021 by Ivelisse T
I would give this place negative 10 stars ... They never answer calls or return messages ... When a patient is sick they do not accommodate visits ... Staff is rude and very unprofessional. Please do not go here for medical care you will not be taken serious .
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December 2021 by Ryan Fitzgerald
Trying to get a prescription refill is a nightmare. I have epilepsy and missing medicine is a pretty big deal. Can say without exaggeration this place has put my life in jeopardy because for some reason they can’t fill a prescription.This place does not care. I’m not a patient anymore. Do yourself a favor and stay away
