Build-A-Bear Workshop in Syracuse offers a fun and personalized experience for all ages. Customers can create their own plush toys by adding outfits, sounds, and scents, making each furry friend unique. One special feature is Record Your Voice, where customers can add a 5-30 second custom voice message to any plush, creating a meaningful keepsake. The store also hosts parties, perfect for birthdays, office events, or community gatherings. Every party includes a customized furry friend, a Special Heart ceremony, and fun games, making celebrations memorable. The staff at this location are highly praised for their excellent service. Customers have described employees like Maddie and Amanda as kind, professional, and dedicated to making the experience special. Maddie, in particular, received multiple compliments for her energetic and friendly attitude, which made visitors feel welcome and left with big smiles. In one instance, staff went above and beyond to fix a voice recording that was not up to standard, demonstrating their commitment to customer satisfaction. They listened carefully, took extra steps to improve the recording, and created a lasting memory for a little girl. Overall, the store provides a joyful environment with attentive staff, quality products, and personalized options that make visits enjoyable and memorable.
I used to go there with my family a couple years ago! It is awesome! And the employees are very nice to me! You should go there with your children! It's family friendly
June 2025
I walked out with a smile thanks to the brilliant service this build a bear workshop provided me with. I had Maddie handle me most of the way through and she was awesome sauce thank you!
March 2025
Brought my children today. Amanda assisted with building our pig. She was so kind professional and made my children feel special. I appreciate the experience she gave the kids. It was amazing. Thanks Amanda!!
