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October 2023 by Elliott OConnell
I don't understand why some people bash this place. Sure it's a little understaffed but it's good folk doing good work
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January 2023 by Zachary Coloton
Don’t go there. It’s a total waste of time. The incompetence of the people that work here is ridiculous. I almost changed banks because of the incidences that I’ve had there.
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April 2020 by Jose Lozada
They are not really good working with costumers.
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May 2019 by Kaleigh B-a
The worst! I have a mortgage through them and I paid both February and Marchs together, told the bank teller this, wrote it in the memo section as well. What does she do? Apply it to the principal. Went out of town and found out that our credit card limits were decreased because the people you hire for bank tellers DIDNT listen and so it got reported to the credit bureaus as being 39 days late!!! So my credit score dropped 114 points because you reported it as a late payment, even though it wasn't late, it was YOUR fault!!! Seriously. hire some people with brains! They had one job and they failed. Miserably.
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May 2019 by Gloria Joyce
Their customer service is excellent and their interest on checking. savings and CDs is very good compared to other banks.
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October 2018 by Elizabeth Frizzell Ward
I would love to give this entity a zero but that option is not available. I have had nothing but issues since opening this account almost two years ago. The newest issue is that I am being charged overdraft fees on positive balances.
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April 2018 by Tina Hillthomas
Always a big help...I'm greatful for all the honesty from the employees ..
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December 2017 by Danielle Marie
Really really disappointed in AmeriCU. Yesterday, my husband noticed a charge on our account from NYS DTF and so he called and asked them to look into it because we weren't aware of any transaction to them. The lady on the phone told my husband she would have to charge our account to investigate. I've never heard of a bank charging to do their job so I called them. Sean answered and he was really nice and said he'd get an answer and call me back in a half hour. He called me b
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October 2017 by Beth Scarson
Could not be more disappointed in #americucreditunion . The only reason there are two stars on this review is for the customer service I receive at the East Syracuse location. If not for that branch I would prefer to give zero stars. As a bank account holder, as well as Mortgage holder I am mortified at the level of service received (or lack there of) from the Mortgage department. On two separate occasions I tried obtaining a mortgage estimate for a new home. Both times, sepa
