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February 2025 by Pilar Flores
Today I had one of the worst experiences visiting the bank. When I entered, one of the bank's employees of African American descent suggested to me and tried to pressure me that check deposits are made in the machines they have there or online. I also told her that I would make the payment on my credit card but she still continued. insisting She, with a look of contempt, sent me to one of the windows and the inattentive cashier, after making my deposits, asked me if I needed anything else and I told him that I wanted to pay my credit card. He replied that this is done online. I was hoping to make my card payment since I am on the site and they can help me with that right away. But this employee, whose name I don't remember but was wearing a pair of earrings, had no intention of helping me and chose to "suggest" that I do it online. Personally, I feel safer and more reliable carrying out my transactions in the same bank. I don't have that right as a client? I feel really discriminated against as an older adult woman.
In the past the employees were more friendly and attentive.
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October 2024 by Jordan K
Worst bank i feel scammed in their promotion that i never received and i closed the bank account
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August 2024 by Laura Moore
A TELLER AT THIS BANK NAMED NATALIE STOLE MONEY FROM MY SAVINGS ACCOUNT AND CHECKING ACCOUNT AND HANDED IT TO SOMEONE NOT ME. I DONT EVEN LIVE IN NEW YORK. I LIVE IN TEXAS. IVE CALLED EVERYONE. IVE DONE EVERYTHING I CAN. NOW ILL FILE A POICE REPORT. CAPITAL ONE AND THIS BRANCH STOLE MONEY FROM ME. PLEASE BANK ANYWHERE ELSE.
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May 2024 by Dra Paredes
Excellent customer service.
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April 2024 by Ramon
I walked in just to ask a question and customer service was great. As soon as I walked in, they greated me and answered my questions, thanks?
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February 2024 by Jeffrey L.
Online doesn't work properly. Then you have to take a photo of your drivers license. The complexities go on and on. You can't close out a CD in person and receive a check. It has to be over the phone and a check has to be mailed. Customer service talks and talks and does not seem concerned. I don't like dealing with this bank and have taken out my considerable sum that was in a CD.
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January 2024 by Nikolett Peto
It is a really disappointing experience. The lady didn’t let me talk with anyone about a car loan as everything is online. Although I called the customer service and they said to go to the closest branch. Waisted my time.
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October 2023 by Jose David Carreno Rangel
They are doing a great job! Very good customer service.
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August 2023 by Diana S
No more Tellers? If we have to use the ATM to take out a decent amount of money at least have the option of being able to take out $50 bills. Half the time people are unable to take out money from this bank at the ATM to begin with. Please do better.
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July 2023 by B.S. M
Do Not deposit cash, the machines are hacked and now the account shows like they never received my money.
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July 2023 by She Ho
Fantastic bank! The decor and inside of the bank has been renovated and really elevated since the last picture posted of it from 7 years ago. I highly recommend anyone to come here as they are efficient and friendly. Their implementation of updated technology to help make transactions a lot quicker. But that doesn't mean that there aren't people around to help. I was able to get assistance from anyone in the bank and they are highly patient and helpful. It was an fantastic experience.
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June 2023 by Peter Li
There are fewer people and more space. Good service attitude
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June 2023 by Remberto Terrazas
VERY GOOD ATTENTION AND SERVICES!!
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November 2022 by GREGORY L RODGERS
I SINCE SOMETHING. LIKE SMALL ATTITUDES N THAT AIR KIND OF. IT COULD B NOTHING MAYB SOMEONE SHOULD INVESTIGATE?
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October 2022 by dj arturo vidal
I was there I was ask the I want to speak loans person and the guys we not doing for anybody and he say what do you need I can help you i talk hem I need asisten for loans
