Amazon Pharmacy

Most Recent Comments

• April 2024 by JB Murphy
  Using the Amazon pharmacy is a dismal experience that will leave you feeling completely manipulated. I filled a prescription that is not covered on my plan. Good price. It arrived in two days. Great, I thought. I'll move my other scripts there and never have to go to the pharmacy.The next month, on the very first refill, they DOUBLED the price. So not only are you the data point of, "how much can we make this guy pay for medicine?", but they also collected a medical history for free. The customer service agent kept saying " the price has gone up a little..." so many times I had to tell her to stop.They think selling medicine is just like selling yard umbrellas. Not a pharmacy. Don't waste your time.
• April 2024 by robert prosperi
  Since I turned 65 Amazon, stop taking manufacturer coupons for medication. I’m not on Medicare Medicaid still working with my own insurance I guess when you turn 65 it’s OK to discriminate because of your age.
• February 2024 by Stevw C.
  While books may have taken Amazon to the heavens their pharmacy has taken a ride to the grave. Poor delivery times (7days) are a big no-no when a normal one or two day delivery from your local pharmacy.
• January 2024 by K W.
  Amazon pharmacy can not do anything that is not easy or inexpensive. I had a medication that required a simple call to my insurance to override a quantity and the "billing department" who are the only folks that can do insurance and can not be contacted internally or externally by phone did nothing for four business days and never called as asked by customer service and the pharmacist. If you have a life dependent medication do not use amazon they are fast with the small easy stuff, but horrible with anything important or expensive.
• October 2023 by Jen C.
  If I could give amazon pharmacy less than ZERO stars, I would. TERRIBLE experience. Their drop-down medication menu is not comprehensive so picked the closest quantity of medication knowing that my real prescription was for double that amount. Despite my prescription specifying certain quantity, amazon defaulted to half of prescribed quantity without any follow-up or clarification. I contacted them to request they complete the remaining balance of my prescription quantity and they refused saying they did everything correctly even though they could have simply extended me a simple $10 account credit to offset the second $10 co-pay that I would have to pay to get the balance of my prescription that they should have filled as prescribed. Contacted customer service supervisor who was rude, non-budging and insisted they did everything correctly. I have never had an experience of a pharmacy dispensing something less than what a medical provider prescribed without confirming with customer. Supervisor didn't care and kept insisting they did everything correctly. Thanks, amazon pharmacy. For the cost of a dumb $10 customer courtesy credit, I will take my pharmacy business away and tell all my friends to do the same. HORRIBLE!!!
• October 2023 by Barbara B.
  They told me my order was coming. Then suddenly when it was supposed to arrive the package was "damaged." They issued me a refund but I had to call a pharmacy and ask them to transfer the prescription myself. Don't waste your time. Amazon delivers packages every day... Sounds like BS to me That a package that was on time until the delivery time was suddenly not usable.
• September 2023 by Heidi K.
  I filled three prescriptions through Amazon. I was sent a text informing me they were shipped, everything seemed to be going smoothly, until several days later I received another text saying I was refunded and would not receive my medications. When I tried to speak with a customer service agent, I was told that there was an issue on their end and I would need to request another prescription from my doctor or use one of my refills (so I don't get the original refill?). This seemed very strange - why on earth should I have to request a new prescription when they were the ones that screwed up? Why is that my problem? After bringing this up with the agent, she told me she was shocked by that rule as well and did not offer a solution, so I asked to speak on the phone with a supervisor. I was given the same answer by the supervisor - the package had gotten damaged during shipping and couldn't be sent, if they get the medications back they can send me new ones without a new prescription, but if the package is not returned to them (which apparently happens frequently), they will need word from my doctor. I asked when they could expect to have the package returned by and they didn't know. So essentially they lost THREE medications. Absolutely ridiculous. If I don't have my medication, and they know I don't have my medication because they messed up, why do I have to be the one to solve the problem?? Additionally, why aren't they keeping closer track of the medications they're sending out? Imagine this happens on a regular basis, are they losing controlled substances? And why is this not being filed in a report on their end - instead I have to cover their mistake by ordering another prescription? If this problem isn't solved by next week I'm transferring everything to Walgreens. Unbelievable.
• August 2023 by Lynn P.
  One pharmacist gave me one answer to a question and I acted on that information. When I checked back, another pharmacist said the opposite. As a result, I went without medication and would have to pay for it twice. I'm going back to my local pharmacy.
• August 2023 by Rich M.
  Stay away from these people!! Their systems have too many bugs! Sent them an Rx for Ozempic, which they claimed on the phone to have in stock. Order was processed and we were sent a note giving us delivery date. Health plan was charged and paid. Order was then claimed to be arriving a few days late. Then a note that they didn't have the item. BUT they are unable to reverse the transaction, making it impossible for me to get the drug from a different pharmacy, as the health plan won't cover it. Several hours of calls to Amazon and health plan led to "explanation" that they have a system problem and need to send a "ticket" to tech support to resolve the issue. In meantime, I'm not able to get the drug -- unless I pay full price for it $1,000. No way I'm going to go back! Also, no way to determine your copay/cost without first transferring Rx to them. Huh???
• July 2023 by Michael W.
  Amazon pharmacy sounded good, but here are the issues. I could not sign in with my Amazon sine in. It says even better specials if your prime but if you have to choose a new sign in and password how do they know your prime????? I eventually found a human phone and asked do you have to create a new sine in/password. She would only say if your Amazon one doesnt work. I asked FIVE TIMES. Then they can only give you a price that is correct if you transfer an RX and load all your insurance info. I hate to transfer not knowing the price though and am not sure how easy it would be to get the rx back if their price wasnt lower. I also hate giving out insurance info and all that goes with it just for a price quote. It may be needed though I understand. They DO have a price estimator and a 30 day price may be correct but I have one of those meds that starts cheap and then goes sky high and then comes down again. At CVS it was $2 more for the first 30 days. The Amazon estimator though says $25 for the first month, and $75 for 90 days. Well CVS was $27 first month then $435 for 90 days. So Amazons estimator just takes the 1 month x 3. DUH you dont need an estimator for that. What you will really pay will remain a mystery and the phone reps dont seem to be aware of much of anything. I like Amazon but this pharmacy thing is complicated and they have no clue it seems how to run a pharmacy. Maybe I can revisit in a year or so after they get things together. I love a good price but right now you cant have confidence in anything. If they survive the other pharmacies might adjust their prices too. May not be a need to to move.
• July 2023 by Fact C.
  If they are the only ones with access to your medication, you're in trouble. Over a week waiting for the $1300 REFRIGERATED medication script to be ready to be fulfilled and THEN one problem after the next spending hours every day to resolve. Insurance DENIED my prescription because some Amazon GENIUS orderd 4 times the quantity so I had to start OVER. That's just the BEGINNING. The call center is uneducated and quote the wrong things. They also just repeat the same vague nonsense over and over hoping you'll hang up. (I was quoted ONE injectable pen was shipped instead of the ONE BOX it should have been only to find out hours later they did ship the BOX). ON HOLD 2 HOURS for "a pharmacist". With a thick accent, not following the conversation, sounding like in a tunnel and you have to repeat yourself 10 times. I actually spent 4 hours yesterday on the phone with them because of dosing/shipping errors quoted and the chill box issues and them not being able to tell me where the med was at any time. The tracking system you see is innacurate. They also upload info way after the fact. The tracking system gets "updated" falsely. They just replace one data point with a new one with no history of the prior data. To satisfy their own metrics because for example, changing the fullfillment. A chill box is only good for 47 hours. So 5:45PM "Filled and Shipped" gets changed to "9:00 Filled and Shipped" gets changed to the next day "11 AM Filled and Shipped" so you have NO IDEA AT ALL if your medication was sitting on a 100 degree truck for a whole extra day or not. Then you call and they deny what you see/saw on your OWN SCREEN. THEN, UPS doesn't update the tracking and give you an error message "no data available" until two days later when they DUMP two days worth of tracking onto the screen. DON'T USE THEM FOR LIFESAVING MEDS! As of RIGHT NOW, my chill pack medication has been sitting in a UPS facility in my OWN NEIGHBORHOOD for over a full day! Day TWO of "Filled and Shipped" which they say the box is good for 47 hours.
• June 2023 by Young J.
  Zero stars. Due to some internal policy I can not order the correct size medication. I had to learn this the hard way juming thru hoops and wasting a lot of time. I sure wish I saw these reviews before I ordered...
• June 2023 by Jamie K.
  Would give 0 stars if possible. My doctor increased my dosage of a medication I've been taking for 10 years. I received a message that there were changes to my current prescription and a new prescription was received. Amazon cancelled my current prescription and insisted there was no new prescription, my doctor cancelled my current but didn't send in anything new. Why would my doctor cancel my entire prescription without sending a new one? Then when I said I was thinking about transferring pharmacies they said they could help my transfer the prescription. How can you transfer it if it doesn't exist? It's near impossible to update dosages on the app, it just tell you you're already taking the medication even if it's listed as a different dosage. Immediately after getting off the phone with Amazon pharmacy I received another notification that there was a new prescription in the system. Totally not worth the constant chaos.
• May 2023 by Brian J.
  Just got off of an hour call with amazon pharmacy. Multiple accounts, 5 days worth of online blunders. Prescriptions lost, poor or no explanation of benefits and/ or coverage. I will loose this service as soon as possible and issue complaints to anyone within my organization as often as possible. Service went down from my previous provider, cost went up and meds were dropped due to lack of coverage. RUN while you can! Brian Johnson [email protected] Oh yea. The woman on the phone was ok but again not as knowledgeable as previous providors.​
• April 2023 by Sam S.
  Zero stars would be more appropriate. What a mess. I spent hours online and on the phone. All I needed was one generic prescription. Twice, I thought I had the problem solved. Then, a few minutes ago, I received a text saying that they had received my request to cancel the transfer of that prescription. Huh? That request didn't come from me. This whole experience has been a nightmare. Do not recommend.