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October 2023 by SONNY MARCELIN
This Suffern NY, Store location 4029 is very unprofessional! Horrible, nasty attitude. I've had numerous encounters with staff, that never provided the service mentioned which is hopefully on a pre-recorded line. My elderly mom prescription has been filled/ canceled several times on hold for pick-up/ delivery. l've been getting a run around from staff, all making empty promises and not providing the service requested for weeks. What took the cake was when I asked an employee on the phone; "isn't it your job to help me" she replied; "I can't help you, and I hate this job anyway" and hung up. This incident happened Thurs, Oct 13, 2023, at about 550PM. Not the type of staff you want hired and servicing customers handling medication, real scary to have individuals employed in a position of such high regards. Something has to be done, and I have reported to corporate as well. Let’s see how far that goes! ????
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October 2023 by JGP
Everyone who works in this store should undergo a psychiatric evaluation, have their hearing and vision checked, and provided with an attitude adjustment and customer service training!
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September 2023 by Moshiko H
Friendly staff. Great place to drop off Fedex parcels. Pictures are quick. Passport photos are a breeze. And pricing is what you expect from a convenience store.
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September 2023 by Moshe Hackner
Friendly staff. Great place to drop off Fedex parcels. Pictures are quick. Passport photos are a breeze. And pricing is what you expect from a convenience store.
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June 2023 by Jamie T.
I wouldn't even give them 1 star after how rude they were. I got there at 1:31 and was the only person and the woman closed the window on me saying they are closed. Apparently they don't have patience for 1 person. You'd think at a pharmacy you'd have more patience and manners. Definitely going to stick with CVS.
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December 2022 by Linda Lombardo
Will never step into this Walgreens again!! The manager is just as rude and nasty as the rest of the staff. Was trying to schedule online my 80 year mothers medicine to be delivered. For some reason it wasn't letting me. I called and spoke with the manager and with an attitude she told me there was nothing she could do. I explained the situation and she raised her voice and saus I cannot make an exception for you because I would then have to make an exception for anyone that calls with a sob story. Unbelievable how anyone could stop in this store!!?
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December 2022 by Linda
I went to pick up my antiviral meds and was treated like I had the plague. I have my mask on I have my gloves on but was told to leave the store and go through the drive-thru. I understand everyone's fear of covid but it made me feel worse when there's no empathy. If anyone walking into the store without a mask and was not ask, no one would know any better. Nobody wants to be in contact with covid, so please have some empathy for those picking up medicine to counteract the virus.
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October 2022 by Shauly Panigel
Ordered a prescription to this Walgreens. Called them to make sure it would be ready and the pharmacist said it’s ready to come pick up. So, I drove to go pick it up and they told me when I got there that they never received the prescription. Despite being annoyed, I called my doctor to have it prescribed again. A couple of days later, I called at 5:45 pm to make sure they had it. They said yes and it will be ready in 3 hours. I can’t imagine why it would take 3 hours, but they told me it would be ready at 8:30. So I drove there again at 8:30 and they told me that my prescription was out of stock. I’ve never heard of a pharmacy so poorly run.
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September 2022 by Linda Akerman
Will never step into this Walgreens again!! The manager is just as rude and nasty as the rest of the staff. Was trying to schedule online my 80 year mothers medicine to be delivered. For some reason it wasn't letting me. I called and spoke with the manager and with an attitude she told me there was nothing she could do. I explained the situation and she raised her voice and saus I cannot make an exception for you because I would then have to make an exception for anyone that calls with a sob story. Unbelievable how anyone could stop in this store!!?
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September 2022 by Sam
There is fraud going on here,I bought an item in this storethe price on the shelf, said Reg. 17.99 now 16.99but when i checked my receipt later i saw that i was charged 21.99,i tried calling the store, and after over an hour of trying someone picked up and said they can't refund me over the phone and i have to come in,but i don't live close by and tried asking if they will compensate the mileage i drive which will cost me more than the amount they overcharged me i was denied,THEY DIDN'T EVEN ASK ME WHAT ITEM IT WAS SO THEY COULD CHANGE IT SO NO ONE ELSE SHOULD BE OVERCHARGED.Stay away from this store if possible.
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August 2022 by Sharon Gallen
Welcome to the two new Pharmacists.Thank you for your help and commitment tothe Airmont store.
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June 2022 by L L
I went to pick up my antiviral meds and was treated like I had the plague. I have my mask on I have my gloves on but was told to leave the store and go through the drive-thru. I understand everyone's fear of covid but it made me feel worse when there's no empathy. If anyone walking into the store without a mask and was not ask, no one would know any better. Nobody wants to be in contact with covid, so please have some empathy for those picking up medicine to counteract the virus.
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January 2022 by Paul H.
Walgreens in airmont NY has to be the worst pharmacy I've ever used. 1. Customer service is appalling. The employees are rude and openly show that they hate their job. There is no professionalism or courtesy. They have never answered the phones when ever my wife or I called. I called 4 times this past weekend, listened to that horrible music for 10 minutes, then the phone rang approximately 20 times and automatically disconnected. I then went in person to check on the prescription because it must've been ready. First they said that it's showing in process, then a few minutes later they said they didn't have it but then realized that they actually did have it and It'll be ready in 15 minutes. Great! I thought. 49 minutes later I check in with them in case they forgot about me. Mind you, I'm sitting in a chair in direct view in front of their registers playing on my phone and wearing a work paramedic jacket. So I "kinda" stick out when I'm in public. A new person greets me, I go through the whole process again and tell her that they said it'll be ready in 15 minutes, 49 minutes ago. She looks at the computer and says that I needed prior authorization for the medication. What?!? That medication is filled every month. The authorization was granted a long time ago. Not to mention, Why did you have me wait around for you to fill it, just to tell me 50 minutes later it needs prior authorization. Shouldn't you have told me that right away? Well, our Insurance company was immediately contacted and they said that the medication is in fact authorized, Walgreens did something wrong on their end. They tried to straighten out the matter with Walgreens over the phone. They then said That we have to talk to some pharmacist tomorrow to make sure every thing was straightened out. Personally, I don't use this Walgreens for certain reasons. I was there for my wife's medication. I prefer CVS at Indian Rock, open 24/7 and they are always pleasant. Even Stop and Shop in Monroe is wonderful.
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December 2021 by Dead Pool
They dont answer the phone!! The pharmacy is AWFUL THEY DONT ANSWER THE PHONE
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December 2021 by Allison C.
The absolute worst. Forget trying to get through on the phone. There are always long waits at the pharmacy. The drive up window is closed many days. They close the pharmacy down 1:00-1:30 each day for lunch during the time when customers have lunch hour and need to run errands (ie pick up meds); instead they should stagger break times like every other business does. I was forced to switch from CVS to Walgreens a few years ago due to insurance- but now I am switching back to CVS, and I can't wait! Wish there was an option for zero stars.
