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September 2025 by Jay Rogere
Place is the worst 3 hours on phone an g ok t no where
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March 2025 by Steve Sarinsky
Russ here is the man, when it comes to aftermarket parts for the collision shop i manage, i wont shop anywhere else! fantastic customer service. the poor reviews on here are most likely user error. Keystone sells the best quality aftermarket parts in the area!
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March 2025 by joe hommel
I am a business and have bought parts here previously. Now when I call they can't find my business in the system and I have to deal with retail and pay more. When they switch me over I get hung up on or left on hold for a very long time. When I call back I go through the same thing, no one picks up. Three times in am hour. Time is money and so is mine. I called another business, was treated like a person should be and got the part much cheaper so thanks for not doing your job. I just saved my customer a lot of money with less miles on the part.
If I could give you zero stars I would
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December 2024 by nicholas ramm
This place will tell you anything to sell you a part, even if it's the wrong one. I was also told the part would be shipped to me by a certain date, GARENTEED by a specific date and I get notification it just being shipped THE DAY they told me I would have it!!! Customer service is a joke and I got hung up on. Would NOT recommend buying parts from this place!!!
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November 2024 by gio nebunishvili
most non responsible stuff ever, nobody pays attention and rude!
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October 2024 by Jennifer Houston
Every single part (5x) the wrong one. This place is a joke....how does anyone stay in business like this.....is beyond me
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April 2024 by DaNON Flasher
They know their stuff! Would buy from again.
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January 2024 by Roman Michalko
Hours are not correct. Incompet employees. 2 people in the office at 4:31 p.m hour say open till 5 and I was told no one could give me the window I've already paid for. Also piss poor attitudes.
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November 2023 by Cynthia Alger
I've ordered some tires before with excellent quality and service. This time not so much. I think next time I go directly to the store in Stuyvesant, NY.They sell slightly used auto parts. I called the 1800 number and ordered 8 tires for my daughter and my car, which was $432. Had to wait for a week for them. But they came but only 4 were good, so I expected half to get credited back but it is 2 weeks later and still no refund.I think we'll be going straight to the local shop for any new business, because they are in your community and will take care of you better than the 1800 people.
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June 2023 by Steve m
Absolutely the worst place to buy parts and I buy a lot of them so I decided to give them a try. Well Lenny charged me twice for the same part and when I went to pick it up it was wrong part Now they are telling me I have to wait 5 days to get my money back for them totally screwing up.what I understand they have a lot of stores maybe they are getting to big for their britches. Save your shop the hassle and buy your parts somewhere else.
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May 2023 by Emilio Sonorense
I ordered online a seat belt for a Jeep, the have a picture as advertisement, I ordered it!!! And what did I got? A bucle instead, I paid $135.43. How much I will get back? $85.40 stay away it’s a rip off, I wish they were good enough to offer store credit for what spent already. Certifiedoem at eBay has seat buckles for $42.99 OBO. Should do better job with the advertisement guys.
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August 2022 by Vincent Concra
Good group of counter people will to help
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March 2022 by Scott Moore
Good place to get parts off of used vehicles.
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March 2022 by J R
There is all ways a hold when calling and half the time they dont answer .
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September 2021 by Zak DeGroodt
I you could leave a 0 star review. Terrible communication on their part. After days of no communication, I get there today to find they sent the wrong part. Not to mention you have to guess where to go when you get there l, and nobody is available to help. Bad service and a total waste of time. Steer clear
