CVS is a pharmacy known for its large, clean, and well-organized stores that offer a wide range of products. Many customers appreciate the helpfulness and courtesy of the staff, particularly highlighting positive experiences with individual employees who provide exceptional customer service. The convenience of the CVS app and the availability of useful coupons are also mentioned favorably by shoppers. However, there are concerns regarding the pharmacy section, which some customers find to be slow and lacking urgency. The automated answering service often provides incorrect information, and there are complaints about the attitude of some pharmacy staff, who may come across as rude. Additionally, the frequent turnover of pharmacy employees raises questions about staff training and retention. Another notable downside is the absence of a customer restroom, which forces shoppers to seek facilities elsewhere. Overall, while CVS offers many positive aspects, improvements in pharmacy service and customer amenities are suggested to enhance the shopping experience.
I absolutely Love my CVS Stony Point staff. They are a wonderful hard working team. They work hard and truly try their best. Always friendly, kind, patient and supportive.
March 2024
CVs pharmacy in stony point rocks ! They were super helpful and courteous!!they had everything I needed and I received help with items not on the floor!
January 2024
I want to commend Jayson (CVS-20 Filors Lane Stony Point) for his extra-ordinary customer service together with his manager(didn’t get his name). They went out of their way to help me. It reinforced my belief that there are still good things left in humanity.Thank you.
