This CVS location is described as a large, clean, well-organized, and well-stocked store where customers can find everything they need. The staff in the general store are noted as being super helpful and courteous. The business offers convenient services like a helpful app and great coupons. It also provides coronavirus testing, including lab and rapid tests, for eligible individuals. However, significant criticism is directed at the pharmacy section. Reviews state the pharmacy is extremely slow, with staff showing no sense of urgency. The automated answering service is often wrong, and some staff behind the counter have been described as rude and disrespectful, acting as if they are doing customers a favor. There is frequent staff turnover, and the store lacks a bathroom for shoppers.
I absolutely Love my CVS Stony Point staff. They are a wonderful hard working team. They work hard and truly try their best. Always friendly, kind, patient and supportive.
March 2024
CVs pharmacy in stony point rocks ! They were super helpful and courteous!!they had everything I needed and I received help with items not on the floor!
January 2024
I want to commend Jayson (CVS-20 Filors Lane Stony Point) for his extra-ordinary customer service together with his manager(didn’t get his name). They went out of their way to help me. It reinforced my belief that there are still good things left in humanity.Thank you.
