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March 2024 by Tim H.
Pick. Up. The. Phone. Giant store with 30 plus employees yet no one can answer the phone at the gardening section? Have a simple question about a bush they may or may not carry. Call up and get transferred to the gardening section only for it to ring for 10 minutes and then be disconnected Call back a minute later, same thing. Call back the next day, same thing. Call back a few minutes later.. almost the same thing.. but instead of getting disconnected it transfers me to a live person at the customer service desk who then almost transfers me back to the garden section until I explained I was on hold for the garden section for 10 minutes and was transferred here. Ask if they have the plants in stock, he's friendly and apologizes for the wait and tries to find the plant- he says that Lowes carries them but doesn't know if they are in stock at that store. I ask.. "well is there a way to check?" He checks again and confirms they are NOT in stock. I thank him and hang up, he tried, not his fault. It's Lowe's terrible system to blame. Anyway, I went to Home Depot instead..not that they are much better, but at least it's only half the hold time there when calling.
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March 2024 by Ami
AVOID HAVING YOUR BLINDS DONE HERE...the 3rd party store (Blinds for You) that Lowe's has a contract with is absolutely HORRIFIC.Just an overall terrible experience. Took quite some time to get my blinds installed and even then they weren't perfectly measured and I have light coming in from the sides (when the blinds to go consultant told me I wouldn't have any light because I have side panels on my windows). The first agent who came to my house came without a mask and was very annoyed I asked him to remove his shoes or wear booties ( I had new ones to provide!). He somehow measured the windows of 3 rooms in under 5 minutes and took it upon himself to push aside my items that were on top of my dresser with his binder (my glass skincare products). When I called the store to let the manager know about this experience his response was to start yelling at me and say "did you have a mask on". I'm in my own house with my own family...you're worker is the outsider. My mind was blown that someone in sales would think it's appropriate to yell at the customer! I actually had to get corporate involved throughout the whole transaction because it's impossible to deal with the store or the manager. Looking back I truly wish I had canceled my order and gone elsewhere....I would have been spared the headache and had blackout curtains that actually blocked the light.Update: 03/01/2024 Still stand by my negative review. My blinds have start to SPLIT -- contacted Bali was told this was because Lowe's installed them incorrectly and now Lowe's corporate is REFUSING to do right and correct their mistake. AVOID AT ALL COSTS. Janet from blinds is very very nasty to customers.Look at the reviews for Blinds for you (Mineola, NY) that's the company Lowe uses for blinds -- horrible ratings.
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March 2024 by Ami P.
AVOID HAVING YOUR BLINDS DONE HERE...the 3rd party store (Blinds for You) that Lowe's has a contract with is absolutely HORRIFIC. Just an overall terrible experience. Took quite some time to get my blinds installed and even then they weren't perfectly measured and I have light coming in from the sides (when the blinds to go consultant told me I wouldn't have any light because I have side panels on my windows). The first agent who came to my house came without a mask and was very annoyed I asked him to remove his shoes or wear booties ( I had new ones to provide!). He somehow measured the windows of 3 rooms in under 5 minutes and took it upon himself to push aside my items that were on top of my dresser with his binder (my glass skincare products). When I called the store to let the manager know about this experience his response was to start yelling at me and say "did you have a mask on". I'm in my own house with my own family...you're worker is the outsider. My mind was blown that someone in sales would think it's appropriate to yell at the customer! I actually had to get corporate involved throughout the whole transaction because it's impossible to deal with the store or the manager. Looking back I truly wish I had canceled my order and gone elsewhere....I would have been spared the headache and had blackout curtains that actually blocked the light. Update: 03/01/2024 Still stand by my negative review. My blinds have start to SPLIT -- contacted Bali was told this was because Lowe's installed them incorrectly and now Lowe's corporate is REFUSING to do right and correct their mistake. AVOID AT ALL COSTS. Janet from blinds is very very nasty to customers. Look at the reviews for Blinds for you (Mineola, NY) that's the company Lowe uses for blinds -- horrible ratings.
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March 2024 by Christopher Sciacchitano
Great Job from returns helped me exchange a missing handle in a facet I got. The plumber already installed the whole thing and we weren't finding one in the store but when the woman was checking availability at other locations, she found the faucet model in the returns cart, and we were able to get the handle!
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March 2024 by Robert Voce
Excellent customer service in person good selection of quality products.
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February 2024 by Adri ana
I came to the store looking for a stove and a dryer machine. The people were very rude. I was asking questions about the product, and he literally told me that what I saw on the display about the reviews. I was like, that's what I'm asking because I have no idea. I'm asking for recommendations as a customer, expecting him to tell me about the product. That's why people like to buy online because online, you have all the answers and can avoid any attitudes from employees. That's why stores close, and people have no jobs. I asked for a manager, and it was even worse. That's why the employees are rude; they lead by example. I ended up buying because I had no choice. I didn't want to go to another store, but this will be my last time buying here. I don't feel anybody is helpful.
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February 2024 by Chris Sciacchitano
Heather B at the returns counter did an excellent job helping me find a product I was trying to return that had a missing handle, at first we couldn't find the product on the floor, but thankfully we found one that was in the returns area while checking for the product availability at other locations. Thankfully she took the extra time to look in the return area and found the product. But it greatly helped me out and I didn't have to travel to the other locations. Excellent Job! That's a model employee on customer service should be.
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February 2024 by shadab Khan
update 2/22/2024- i had given this location 5 stars in the past, now it is getting 2 stars. The representative at the pro center , i believe Lily (the ms. with the glasses). Was great when she signed me up for the business card telling me that i get more discounts than my consumer lowes card. Later i come to find out its pretty much the same thing. I dont normally deliver things to my house so i could care less about the 20 dollar delivery fee instead of 80. I came in today to exchange my window frame , which was fine.. i asked the Ms. from the pro center if i can get something to wipe it down, she wiped down the top and tells me sorry we dont have paper napkins to wipe it down. You would think a pretty big store would have something to help clean certain items or call someone for assistance . She just apologized and walked away. Its only great customer service when you sign up for Lowes business cards. Then they forget how to provide service few days later. Lacks consistency . Maybe more training should be involved. I recommend sending her to medford lowes and learn how to provide excellence customer service. I wish i lived closer to that location. Because of her i will be cancelling my Lowes business card.
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February 2024 by Doug Berger
Easy to order & was ready quickly. Had order forklifted onto bed of my pick up truck. Took only 5 minutes to complete the pick up. Very pleased ?
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February 2024 by Felix Garcia
Love the place
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February 2024 by John De santis
Best place if you need to fix your house you can find anything with a better price than home Depot
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February 2024 by Alicia Murray
Lowe’s is my go to store for any kind of repair I’m doing. Employees are very helpful and willing which is a thing of the past in most of the big box stores today. This trip I was looking to purchase grout for a repair to some floor tile that had popped up. I bought the adhesive and grout on a previous trip but needed more so I was back. They had restocked the item but not in the color I needed. Previously, almost all of the containers were covered in this black powdery substance that was all over my hands but I did find the color I was looking for. Not this time and yes, you’re right, I should have asked for assistance. Next time, I’ll be back!
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February 2024 by Warren
Me and my wife gave five star and our sincere appreciation to Adam from appliances dept. His Customer service above and beyond. Very patience, helpful, honest, and very down to earth. He will do anything to accommodate everybody. He is an assets that Lowes must recognize his outstanding and excellent job.
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February 2024 by leigh powell
Never shop here!!!!! I bought a washer and dryer from them and paid for them to install it. The installers said we bought the wrong parts to install it even though their sales associate told us what to buy. I’ve been waiting 3 days for them to install it after I told them I bought the parts they needed. I have a washer and dryer sitting in my hallway. Good luck trying to get someone on the phone to fix this situation. Overall a horrible experience with no solution in sight
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February 2024 by Justin
I do like Lowe's but there return policy is horrible. Rather go to home Depo.