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May 2024 by Patrick Smith
Every time my family and I got to this verizon store there is a problem. They do not care and will make you jump through hoops so that the problem falls on you and not them, as they dont want to take responsiblity for anything / risk loosing money when they mess up. Have had a buisness account with this store for over 10 years and it is the same issue every single time. You will spend so much time and energy going back and forth with them for literally no reason. Save yourself the aggrivation and go to another location.
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February 2024 by Chalmers Clark
Ms Ivana DiBenedetto was exceptional as a customer service agent at Verizon. She is worthy of more stars than available. Give her a raise!!!
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January 2024 by Jeffrey Varughese
Absolutely amazing service. Made the process 10x easier and was probably the first time having no problems or headaches with transferring information and getting new products. If Ivana is there, you’re in great hands. Probably the nicest rep I have ever had assist me. Would 100% recommend coming here and they try their best to get you the best deals which makes it even better!
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September 2023 by Linda Garrie
Finally a Verizon store that my husband and I had a good experience in. Ivana was a gem at knowledge at sales. I got the phone of my dreams [at this tme]. We intend to visit this location going forward.
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August 2023 by Esti Shershova
Jerman was amazing!He gave us the best service and stayed at the store to help us ,even after the store was closed!Thank you so much again!
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July 2023 by HARVEY Fein
Great person. Always. Helps. Me. That is whyI stay. With. Verizon. For over. 50. YearsFor. Dianna
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June 2023 by Abraham Grun
Steven was super nice and helpful.
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June 2023 by Bella Tra
Very rude guy was there.
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June 2022 by william tallman
Great service Leon was terrific!!!!
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June 2022 by Peter Kanellopoulos
My wife and I visited this store, because my wife was extremely frustrated dealing with Verizon via phone. We have been long time Verizon customers for both phones and wifi service. She added a line to our account, and bought a new phone for that line on 5/5. We were happy with the deal as it was described to us. We were told we would have the phone within 2 days. When we didn't receive it, my wife called to see what was going on. She thought it was corrected. We waited two more days, and received an email saying the order was not complete, and she needed to accept the terms and conditions. She had a problem doing it, and called customer service again. She re-did everything and we thought everything was taken care of. By 5/10, she received another email saying the order was still not complete. By this time she had spoken to 8 different people over 3 days. We were ready to give up our account. We then walked into this store, where we met and worked with both Ashley Perez and Gerard Scully. They were so helpful, we actually decided to not cancel our service. First of all, we learned that the "deal" we were given was for my wife's line and not the new one. We felt that we were lied to. In the end, we were treated like royalty at this store. We ended up not only upgrading my wife's phone, but buying an additional phone for the new line we added. While Ashley patiently set my wife's phone up, including moving all her info over, Gerardleft the store to pick up the second device. We have NEVER gotten such incredible service at any other location on Staten Island. I highly recommend that if you have a problem with Verizon, or if you need to buy or upgrade your phone, go to this location. Their customer service is outstanding.
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June 2022 by Annette Kanellopoulos
I found myself in a very frustrated position with Verizon. I added a line to my account, and bought a new phone for that account on May 5th. I made this change and purchase via phone. Unfortunately after 10 days and numerous calls to Verizon, I still hadn't received the phone. I did get information that this store did, in fact have the phone in stock.. I went to the store, and thank God I did. Both Ashley Perez and Gerard Scully were phenomenal. Not only did they correct all the mistakes all the other associates made, but Gerard left the store in order to pick up another phone in another Verizon store. Not only did they correct the order, but I bought a second phone in addition to the original phone. They were both so incredibly patient.. I was amazed. I have been a Verizon customer for a long time, and have dealt with a lot of stores, but I highly recommend this location by far.
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May 2022 by S. Gordon
Great customer service! Very knowledgeable and friendly
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April 2022 by Jemmuel Jasmin
Leon was extremely helpful and patient and helped me through the process of getting my new phone! Thanks again!
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March 2022 by Stephanie Martinez
Leon is the manger at this Version store. Supper helpful, and very friendly. A+ customer service. He took care of my phone issue and solved my phone problem. Very clean and friendly environment. Best customer support ever. ??
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February 2022 by Marie Sayour
Leon was awesome. He gave me professional service and fixed my Verizon problem within minutes! I strongly recommend him for any Verizon issues!
