Verizon's Staten Island location offers a range of mobile and internet services, including the latest 5G technology. Customers can visit the store or conveniently place online orders for in-store pickup, express delivery, or same-day service where available. The reviews highlight the quality of customer service at this Verizon store. Many customers have praised the staff for their politeness and helpfulness. An employee named Jason was commended for his efficient assistance to a customer who was locked out of their phone, while another customer applauded Jose for his friendly demeanor and deep knowledge when discussing a new phone. However, some customers felt that the initial greeting could be improved, as one individual reported waiting several minutes before receiving assistance upon entering the store. Despite minor concerns, employees like Marwan and Dominick received high marks for their outstanding customer service, helping customers navigate difficult situations with patience and courtesy. Aruna was also recognized for his exceptional support in transferring multiple phones from another carrier, securing tailored plans and discounts for customers. Overall, the Staten Island Verizon store is noted for its commitment to customer satisfaction and knowledgeable staff.
My husband and I purchased two new Verizon phones. We had difficulties trying to get them uploaded and internet service for the phones working. Alan Zeltser and Lydia Cruz were very helpful in the process of getting our phones working, Their patience and Kindness were greatly Appreciated. Thank you both for your Help.... read full comment
March 2026
Marsz was delightful! She was sweet, knowledgeable, and incredibly helpful. New phone, new watch, new FiOS, and saved money on everything. Thank you very much!
February 2026
Matt & Jose helped me with my mobile upgrade & return device promotional for great deal. It went smooth & easy!
