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November 2023 by Susan Chew
Rich was helpful and patient. He was also very knowledgeable. I was reluctant to get a new phone, but Rich, and Shaun as well, made it easy. It was actually an enjoyable visit to this particular store.
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November 2023 by Richelle Pecora
Rich Thomasen is my new hero! His customer service and issue resolution is far superior than any other Verizon rep I worked with. After no resolution on line working with representatives, supervisors and even managers for 12 solid houra, Rich was able to solution my issues within 15 minutes. I will never go to another Verizon store!
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October 2023 by Barbara Q
Stephan and Sean were both so helpful they are always proactive and know all the right plans my family needs for their cell phones . The support this store gives is and always 5 stars .
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September 2023 by Betty Mc Cauley
Best team on the island hands down! I love them! I have been coming here for years. I travel all the way from Brooklyn to the Staten Island, it is so worth paying that toll! Trust and believe you won't be disappointed. Special thanks to Stephen and the team!
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September 2023 by Salvatore Alomia
I recently purchased new phones for my wife and I at the 658 Forest Ave Staten Island Verizon Wireless location. I had previously spent countless hours on the phone with Verizon tech support in an attempt to fix our issues but all they kept doing was attempting to sell me additional products and services I didn't need or want. When I purchased my last phone I was helped by Sean at my local store and I was so impressed by how friendly, knowledgeable and customer service oriented he was. I specifically went back to see Sean and I had the same experience this time. I am so grateful for his help. He is a real pleasure to deal with and goes out of his way for his customers. I wish all customer service could be this good.Thanks Sean!
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September 2023 by Mary Jane Bensick
I had the best experience at my local Verizon store because of the excellent service by Sean Hogan. I dreaded having to get a new phone because of how long and cumbersome the process is with the various plan offerings, phones and migrating from one phone to another. However, the Sales Specialist, Sean Hogan made the entire experience great. He was wonderfully knowledgeable, personable, service oriented and very patient with my many questions. He took the time to explain the what and why of service plans and genuinely listened to what I was seeking/needing versus just trying to sell me something or being robotic with Verizon marketing/service scripts. Verizon is very lucky to have such a talented, professional and caring employee as Sean Hogan. I will literally only go back to Verizon to get service from Sean and I highly recommend him to anyone seeking consultation for any of your phone needs.
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September 2023 by ANDREW PRZYBYLA
Rich and Sean were excellent sales people. Cordial,efficient and very informative. Without a doubt the most helpful Verizon reps we've experienced. They made the process of changing plans and phones very easy. Thank you guys so much!
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September 2023 by Rosemary Gallagher
I had the pleasure of dealing with Rich today and let me tell you he was without a doubt the kindest, most patient and professional Verizon employee I've ever dealt with. He was able to transfer all of my information to my new phone even though my old phones screen was badly damaged. He gave me sound advice on my plan and phone choices. I am not one to enjoy visiting cell phone stores but today Rich made this a breeze!
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August 2023 by Erin Urban
I had a great experience at the Verizon store at 658 forest ave.Sean and Steve are patient and helpful and kind. While I was there another customer came in and said, "this is the best Verizon store on Staten Island. "Right!! Sean and Steve are great.
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August 2023 by Paul Angiolillo
Rich was outstanding! I am not very smart with new phones and he had so much patience helping me use my new phone. You're the best!
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July 2023 by Casey
Rich is the best! I have 4 lines with my family and he always makes thing quick and pleasant. And he's always smiling!
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July 2023 by Meroge Fernando
I've known Rich for years. He's very knowledgeable and patient. Always a pleasure working with him. He's honest and will make you feel at home which is rare these days. Thanks Rich!
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July 2023 by Shaun Funderburk
Such a great experience working with Sean Hogan. He helped us out with 6 phones and made the process seamless. Thank you for your hard work its much appreciated.
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June 2023 by Derek Brummer
This is the place to go if you want great customer service. My phone was messing up and I came here to get my new phone. Immediately Sean started working to help me order a new phone. Instead of upsetting me, he listened to what I wanted and he even gave me a case and screen protector because the phone was out of warranty. It was a nice touch. - Thanks Sean!
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June 2023 by Carol Bucciero
My husband and I have been coming to Sean for a long time. He and Rich ALWAYS go out of their way to be helpful. They’re knowledgeable and work to make sure the customer leaves satisfied. We truly appreciate their customer service! All around nice guys and a good experience.