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August 2024 by Felipe Reyes
The person that works at the front desk is a horrible person. She don’t give you options on how to send your package she prints whatever she wants so you could go …disgusting attitude I will never go there again. They got wannabe gangsters working in there….& it’s not the lil lady that works there..
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August 2024 by Kaitlan Hanely
Danielle was excellent help with my kids passports and my renewal. I had a bad experience at castelton post office so I went to port Richmond and I was very pleased with her customer service. Thank you!
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July 2024 by Dawnn Miller
Over the past few year's i have been complainingabout our packages being stolen and this po doesnt care to do anything about this at all an they just leave packages on steps when the package is small enough to go in the mailbox an they dont put in the mail box.. and i left notes on the door wit my phone number on it and tellin them to call me or put in my mail box they have ignored the big notes on the front door..... They havent sent no investigation on missing packages not showing they even care this isnt right . THEY NEED TO DO BETTER WIT PPLS ?
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June 2024 by Michelle Trinidad
I always have an issue at this location I don’t know if the white lady there is racist or what but she never lets me drop off my packages there is nothing with the weight of the package everything is right I don’t have issues at the forest usps location they are super nice in forest but Richmond location is always something with this lady this location always have issues cause of her
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March 2024 by Kay 10
The lady handling the passport is very rude and racist from the first word. Don’t go here for passport service. You’ll get your day ruined.
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March 2024 by joan Lopez
I personally had a bad experience at this post offical. I had horrible customer service and I have reason to believe that a certain lady is a racist with the way she was acting towards hispanic people. I also spoke to the supervisor about this, and even though she listened, she didn't do anything to help. It was just a complete waste of time. I don't recommend bringing your business here unless you're prepared to have a heated argument over something extremely small. And whoever needs a passport, I think this is the last place you should go.
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March 2024 by Giovany Navarro
I came on friday and satuday, this lady didn't let me ship the item, because of the weight, there were other times that I didn't have trouble for that, I couldn't edit the information for the reason was that in the app that I sold the item didn't let me fix the mistake and I have to pencil in the weight, because on Sundays they're close and if I ship it on monday it would be to late, this is the only person that is a real jerk, am not going to come to the port richmond one anymore
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March 2024 by beryl hu
I called a few weeks ago, they said they’d call me back. Never got that call. It’s been weeks.
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February 2024 by Karma
Always delivery driver left my package somewhere else and I have to go to the post office evry dyam time I order somthing and then when I had to go to post office white lady was nice on the counter but the black older lady has a attitude and telling me to say in my app that I didn't receive the item and they Will send a new item. It's not about that now I have to wait a more week to get my package. Delivery drivers need to properly check when they deliver stuff. ☹️
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January 2024 by Jack Li
Two small packages (first class mail, less than 1 lb) got lost in drop-off box that locates inside the post office in three months. Yes, there is nothing they can do about it.
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December 2023 by Tomas Beltran
Worst place ever, horrible customer service, we’re paying for their wages. The least they could do is treat customers with respect and at least a smile not with an attitude like you woke up in the wrong side of the bed! Rudeness 100% hope no one goes to this post office and it gets shut down! I’m a US Veteran and this is what we fought for?
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November 2023 by Diane Bennett
Customer Friendly , Fast And Speedy Service ?. That's What I Like
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November 2023 by Redrose
Went to renew my passport and an employee said i needed to make an appointment. But there is no way to do that. When i went to a different post office they said i did not need an appointment. He wasted my time.
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October 2023 by Norbert Fital
Good post office, passport process was straight forward and workers were helpful.
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October 2023 by Buttah Squad
This location is absolutely HORRIBLE I had a package for my sister going to her residence and NO ONE picks up the phone to assist and it’s bad