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January 2023 by Marie Claire Lim Moore
Great experience with Speedy Sticks. Brenda was awesome!
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January 2023 by Shelby Duncan
I used Speedy Sticks in November of 2020. The individual assigned to my test was late to my appointment and my results did not come within the agreed upon window. At the time, I was dissatisfied with the service but was thankful to have access to a test.Fast forward to 2022, I receive a bill from a lab I have never heard of for services rendered in November of 2020. After spending three hours on the phone with labs, collection agencies, and my former insurance company, we determine that the referring doctor to the lab was the doctor from Speedy Sticks. At that time, I learned that Speedy Sticks never submitted the claim to my insurance (even though they took my insurance information and I paid $200+ on site for the test) and I had been put on the hook for the bill from the processing lab they were using at the time.I paid the bill from the lab so that it would not go to collections but have been unable to get ahold of anyone at Speedy Sticks to respond to remedy the situation. I have called customer service eight times over the last several months, with no resolution.I cannot recommend strongly enough that you do not use this organization. Pop-up tents around the City can provide a better, faster, and more reliable service than this organization.
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January 2022 by Gill K. Lobel
Terrible, had a test done 8 days a go and still no result,, sent an email and several messages only to be told to read the fine print and call the lab myself. The lab won’t answer my calls. Speedy sticks took the sample and that’s where they walk away from their responsibility. This company took $170 and told me the test would be 2-3 days turn around for COvid results and it’s now been 8 days and I have not received my results. I’ve asked for a refund and nothing. I don’t trust this company at all. Took my money, took my swab and that’s its it, no follow up. They basically take no responsibility once the test is taken, they don’t make sure you get your results. They have you sign a release making sure they have no responsibility to get you a result. DONT USE THEM!!CERTAINLY NOT A MEDICAL LABORATORY:This is what the company sent me when I queried where my results are:“For whatever reason, the lab has not produced your results as of yet, have you ever tried calling them as we suggest on our website? Have you taken the time to read our policies and procedures disclaimer stating an "estimated" time period for the results to populate which is subject to change because of the lab?”NOT GOOD ENOUGH!!
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January 2022 by stephanie Marie
Terrible ! I called to make an appt and even though their address is ON Staten Island they offer NO Staten Island appts !!! How ridiculous is that ! I was told they don’t have a nurse who can come here and was asked if I can get to Manhattan !! Lol ummm no IM SICK I’m not driving to Manhattan , absolutely absurd !
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January 2022 by Todd Northcutt
Had a great experience with Pamela today. Pamela explained everything in detail and the test was super easy
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January 2022 by Liz Levy
Pamela was awesome! Easy, hassle free and totally painless. Kept us laughing and smiling the whole time!
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January 2022 by Thomas Murphy
Taejamae was very efficient, the procedure was quick and provided great communication on her arrival time.
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January 2022 by Federico Zarfati
Taejamae was polite and in time! Everything went smooth.
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January 2022 by Tatiana Holguin
Still waiting for my covid results after 8 months. This is a SCAM! Lost 100 dollars. I have already reported this clinic with BBB (Better business bureau).
