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February 2025 by tiffany man
I came into the store looking for some skin care products. As I walked in, there were about 15 girls standing by the entrance of the store chatting and talking, NOT one said hi or welcomed me, just looked at me. I went up and down the isle, passed those girls again, NO one asked if I needed help. When I finally found the product I was looking for, I reached for a new box, all the stocks were covered in dusts.
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December 2024 by Deęz
Got shade matched… and she just didn’t tell me the shade of the foundation 😭 kinda pointless
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August 2024 by Air li
First time here, overall sales women were nice, but rude cashier.
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May 2024 by Mallory O’Connor
HUGE shout out and thank you to Myra over there in skin care. I couldn’t have figured that shopping trip out without her. Not only was she extremely knowledgeable on all the products but also my specific skin care needs. She never once tried to upsell or mislead me just to increase revenue. I’ll be looking for her at my next visit and recommending people to her as well.
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April 2024 by Olamide Mishel.
My go to.place for necessary makeup is a bit pricey, but you get different varieties.
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April 2024 by Iggy P
The worst customer service. The line was through the door and the manager wasn’t even interested in helping out. Obv I needed to get my stuff otherwise I would not have waited 45 minutes to check out!!!!!!!
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April 2024 by C Caitlin
I had a makeup lesson with Hailey which started 10 mins late and ended 15 mins early. I left with cakey foundation, which I pointed out several times and was disregarded as skin texture. I tried to rectify the situation with the manager, Israel, who is extremely unprofessional and said I could go back for a future service and possibly get a discount. I do not recommend for beauty services, especially if you are getting it done for an event.
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January 2024 by William Putman
Had an appointment scheduled for months. Sephora canceled it the DAY OF it was 4 hours before the event. The girl was “sick” but apparently they didn’t know until 11am and they have no replacements. Just so you know ladies don’t count on an appointments here.
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January 2024 by La M.
Idk what happened to this sephora but there used to be beauty advisers that i'd actually want beauty tips from that worked at this location... unfortunately the people that work there now look like they don't comb their hair in the morning before they start their day. Went inside to pick up an online order that was canceled and the big lady that looked dirty told me it was canceled because the item was out of stock. NO it was canceled because i didn't pick it up in time but I knew they still had it locked away, so how did wanna be lizzo tell me it was out of stock before she even moved herself out of the spot she was taking up chit chatting with her coworkers? One of the managers intervened and said it was bad communication on my part, sure. Let's just ignore the fact that they just pull out random excuses out of their asses. Before this lovely encounter I was waiting for a beauty advisor as she was helping a 10 year old girl in the pat mcgarth section... this store is a joke.
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January 2024 by amy
Ordered same day shipping with more than enough time to spare. Spoke with the manager to explain that this was the only Christmas gift my daughter would be getting and was assured it would be fine- item would be delivered. I waited patiently all day but the item WAS NOT EVEN PROCESSED. I never received it and it really takes a cruel, heartless person to do such a thing during the holidays. I will NEVER deal with STATEN ISLAND SEPHORA. This was the last in a long string of unsuccessful, displeasing experiences with that staff. Sephora should consider reviewing the entire staff as they are all rude and inept in their positions
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November 2023 by Liza Besta
I had very bad experience on Oct 23 -2023 with make up artist her name is( Navida )rude not nice do not recommended the makeup service at all and I spoke with the manger she didn't do anything,but the products are good .
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September 2023 by Dorrie Mercurio
My daughter expressed interest in getting some "grown up" makeup and as I don't know much about makeup, we went to Sephora and the staff was so sweet and helpful. Karen made my daughter feel special, explained everything to her directly and helped guide her to the right products for her age and style. They have a new customer for life!
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August 2023 by Aly V
This store use to be my favorite to go to but the customer service and experience has lost so much value. I had a pick up same day of my trip and when I go into the store it was a rainy day I had my hair in a silk wrap I was looked at by three employees side ways and treated with disrespect even tho I was even complimenting how I preferred coming from nj to this store not any more! The manager sets the tone with her attitude I wasn't surprised the employees had who to follow from. Vanessa is one of the few employees to give customer service as it should be given. I mentioned I was doing a pick up with missing items which I then had to call about the issue while I was in another country on vacation.
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August 2023 by Mary-Tyler Karnabi
My friend and I were looking at a mascara and were confronted by a very rude worker named Christine who ruined our whole shopping experience. We did not even want to buy anything from the store after she very rudely yelled at us for just looking at a mascara.
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July 2023 by Natalia Aldaeva
So nice staff and atmosphere!
