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January 2024 by Iris Miller
Helpful sales personnel.
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December 2023 by Nick Puma
Incredibly knowledgeable, not forcefully sold.Highly recommended ! They earned my Business for ever !
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November 2023 by Michael M.
Norm's knowledge on their appliances was outstanding. We stuck the budget we had and found the right refrigerator for us. Now comes the day of delivery. The crew was thee... most professional group I've come across. They took the hydraulic pistons off the storm door, they also took the front door off as an added measure of safety. They reattached the water line for the ice maker. They took all the plastic and tape found inside the doors and compartments. The big box companies shy away from doing anything besides delivering the appliances. Stick with local businesses like Richmond Appliances. You cannot go wrong
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November 2023 by Linda Portney
I only buy all my appliances from Richmond Discount. I wouldn’t waste my time shopping elsewhere. Their prices a very good. They’re lovely people and very patient and helpful.
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September 2023 by Matthew Turturro
Top-notch experience with Richmond Appliance. I was having a very frustrating experience with a washer/dryer purchase from one of the big home improvement stores (the blue one, not the orange one). After a dryer was delivered damaged, it was revealed that this special color dryer was then out-of-stock for 2 months. Apparently that was the last grey dryer available in North America and I was stuck with the same color washer without a match. I became fed up and called Richmond Appliance on a whim. I got in touch immediately with Mike S., who secured the dryer for me and had it delivered within 2 days. They came as scheduled, hooked up the dryer and actually tested it, which is more than I can say about the slobs from the "logistics company" delivering damaged appliances from the other place. After the washer was then leaking uncontrollably within 2 cycles and the whole tub malfunctioned, I had the big box company pick up the hunk of junk washer, only for the replacement to be deemed undeliverable because there was literally a hole in the bottom of it. I finally gave up on this sad excuse for a store and got a refund, called Mike again, and bought the matching washer from Richmond Appliance. Again, the delivery guys came within 2 days, took the time to hook it up and test it, and I finally had a washer/dryer setup after 2 weeks of torture. I was so happy with the service that I then decided to purchase a new range. I spoke to Joe, told him the brand I wanted, and immediately he rattled off the model numbers, specs, and prices of all the ones he had available. Again, range came within 2 days in perfect condition, the guys tested it, told us how to use it, and we had a new range without any headaches. This is a great store. These guys actually know the products they're selling and you can actually get in touch with someone when you have to. Their installers are actually excellent as well and don't do a drop-and-run. With this store, you're not only buying appliances, you're buying actual customer service and convenience. They now have a customer for life. Thank you for all the help.
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September 2023 by Frank Giordano
Best appliance store on Staten Island I recommend everyone on the Island to go frank and the guys are great and Lenny the contractor is the best for installation Did a great job on my oven and air conditioner Top notch in prices and service
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August 2023 by Mark DeFazio
Great company, excellent service
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July 2023 by David L.
If I could the rating would be 0 bought a thru the GE AC last year well now it doesn't work went to the store to let them know well they said the warranty I paid for is for 5 years and the first 2 are under ge and the last 3 are another company the sales men gave me a reference number and to call ge myself and that was last month ge said I have to remove the no good one and install the new one well some trucking company delivered the new one and not in a truck it was his personal car and I'm having back surgery in 2 weeks the new ac was the wrong one now have start all over again buyer beware stay away once they have your money they don't want to know you
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October 2022 by Michael Murnane
Best place to purchase from start to finish. Salesman Mike very knowledgeable and helpful, explained the difference between all of the Ranges we had considered. We ordered a GE Profile that was on sale and Mike said they are back ordered a would have to wait for a couple of weeks for delivery. He called after three weeks on a Thursday that our Range was in and they can deliver on Saturday he would call on Friday with a time for delivery. Two guys came Jurgen and Dominic very friendly and professional took out our old Range brought in the new Range leveled.Would highly recommend for all of your appliances.
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October 2022 by Amelia Murnane
Best customer service from start to finish. Delivery guys, Jergen and Dominic called before coming several times to keep us abreast of their ETA. Pleasant and professional Dominic even saved my dog who ran out the front door and brought her in. Love my new oven range and happy with the whole buying experience Price better than Loews
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October 2022 by Amy Murnane
Ordered a new stove. Better price than big chain stores. Better service from knowledgeable sales person. My go to place for appliances.
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September 2022 by F renchy
Always friendly and helpful. As soon as I enter the store I'm greeted, by name, and it only gets better from there.
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September 2022 by George Speranza
Got appliances ordered in less than 30 minutes. Very knowledgeable and the price beat every other place we looked for GE products.
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September 2022 by Amanda Nalitt
Needed a new refrigerator the same day ours broke due to a brief power outage. Richmond appliance made it happen! We are so grateful!
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August 2022 by MMC McConville
Always great service...Norm Jr. was great helping my mom pick out a refrigerator...have been going to to them for a long time... refrigerator was delivered and installed exactly when they said...can't say enough about the service!!
