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August 2024 by Margot L
We stumbled upon the Keetsa store in SoHo while researching king mattresses and wanting to try some in person. Shane offered amazing advice and service, he was knowledgeable about the brand products and mattresses in general. We didn’t feel rushed or pressured to shop. It was a great shopping experience!
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May 2024 by Rose T
Bad customer service ; the person who answered phone was super rude and disrespectful.
If your company wants to stay in the competition, you really need to find quality and professional customer service.
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May 2024 by Sean Horan
Very enjoyable shopping experience. Josh was one of the most knowledgeable and helpful sale people I've come across in any industry, and he wasn't pushy on top of that. Can't wait for our delivery to arrive!
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October 2023 by Marissa Halatyn
(We ordered from Keetsa online, but when I wanted to write a review, they said tagging the NY Store was the best way :) After a recommendation from a friend, we ordered the Pillow Plus. When it arrived it seemed to take awhile to "unfold" - there was a crease that never really went away. We gave it a few good months and then eventually reached out because it was clear that the mattress was defective.
Omar at customer service was responsive to every single email (within 24 hours, every time) and walked us through the process of what photos to take to send to their team to see if it was actually defective. Bad news: it was a defective mattress. GREAT news: Keetsa immediately gave us options to replace it at no cost, to get a different style (obviously we would pay the difference if it was more), or for a refund. We opted for the exact same mattress. It was delivered within that week, and it's a game changer. The new (not defective!) mattress is amazing. The delivery folks set it up for us and took the old mattress away.
Not everyone stands behind their products like Keetsa. Not to mention the kindness and timeliness in their responses! Plus, our new mattress is perfect. I would recommend this company to anyone :)
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October 2023 by Alina Kung
Incredible service- Josh was fantastic. Struck the perfect balance of being attentive while giving us space to explore which mattress which work best for us. Very knowledgeable too. Gave the impression he was genuinely happy to work there and to be helpful, without any pretense. Plus we were lucky enough to be there for their 20% off sale in May! And free delivery also, with super easy set up at home. I had a Keetsa mattress about 9 years ago in a different state and we were excited to get one here in New York. We left feeling excited about our new mattress, confident we made the right decision, and assured if any questions or issues came up we’d know exactly where to turn. Thank you Keetsa (and especially Josh)!
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October 2023 by Sam Suh
Very happy with our purchase, we went with the Tea Leaf Supreme. Shane was super knowledgeable and helped us find the right mattress for our sleeping style.
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October 2023 by Bridget H
We worked with Steve & he was great. Raymour always has a great selection and he had the patience to show us the different options we had to match the sofa and love seat we chose. We’re very pleased with our experience & will be returning customers.
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October 2023 by Don Browne
We had previously purchased a mattress and wanted to replace it because we found it to be too soft. Since we had purchased the platinum plan we were able to replace the mattress with a firmer one. Our sales rep was extremely helpful and explain the details of the plan and helped us located the new mattress. He reviewed the purchase of the previous mattress and the replacement and explain the details for the cost of the replacement which we were very pleased with and gave us the delivery date when then would pickup and existing mattress and box spring and deliver the replacement. Want to thank John for all his help and to the cashier that assisted us in this transaction.
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October 2023 by Maria Randazzo
Steve is a great salesman! After going to 5 stores we finally found the perfect chairs with his help! Made the process very easy and smooth & helped us come to a decision!
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September 2023 by Elba Garrison
We had a great experience as always. We love the furniture alway good quality. The sales person Robert was attentive but not over bearing. That made it easy to find what we were looking for, then Robert sealed the deal. Thank you Robert thank you Raymour & Flanigan
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September 2023 by rain. dearest
Just bought two twin extra long adjustable beds, from Gordon Friend of Raymour & Flanigan. It was a very easy, pleasant experience. If and when I need to buy furniture again, I will return to see Gordon.Gordon is very knowledgeable, patient and accommodating. He even had his staff move the mattress of interest, to an adjustable frame, so we could test it. Next, the beds were delivered and setup, only 21 hours after the beds were ordered. WOW.True story, right after the delivery guys left, my mom took a nap on her new bed, and when she woke up, she was happy and refreshed.Gordon made shopping and sleeping a joy.My advice, see Gordon when it comes time to buy furniture.
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September 2023 by justin adimando
I absolutely love my new couch set!! It’s so comfortable and has such good quality. I went into the store and was greeted so kindly by the workers. The staff is amazing and they always know how to help you with whatever you need. I highly recommend going to Raymour & Flanigan!
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September 2023 by Francis Adeshuko
The staff who attended to me was professional, courteous, and knowledgeable about the products and services. He took the extra time to search for a good deal that matches my budget. Bravo!!!
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September 2023 by Jewel Brown
My husband and I bought our first ever home in Staten Island & got our master bedroom set, guest bedroom set, and living room furniture from Raymour & Flanigan. Our experience furniture shopping was exceptional! Meir guided my family and I through the gallery like a pro. He offered great advice, let us take our time deciding, and even made sure to be available for us when we had to return on a different day. He ensured us we had the best deal for our furniture and even gave us the space to go and search other stores to see if we could find something comparable at such a great price. We could not! He gave us so much comfort making such a huge purchase. We felt well taken care of, and extremely welcomed into Staten Island. It’s been three months now, and we couldn’t be happier! Thank you so much to Meir for your grace, expertise, and charisma!
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September 2023 by AnnMarie Conti
My experience was wonderful! Mike was welcoming, helpful, patient, and very knowledgeable! He really listened to me and guided me based on my needs. My family has always bought from Raymour & Flanagan. Great quality and you always stand by and honor your products and insurance policies! Thank you all so much!
