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January 2024 by J K
Super helpful staff, attentive and knowledgeable, was in and out quickly due to Leek’s professional customer service.
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November 2023 by Pretty P Cosmetics
This metro is horrible . I went in today to get info on my insurance coverage since 1 year ago my screen cracked and I paid $100 deductible today I go in to see what my coverage covers & the sales rep said I didn’t have any coverage !!! So where the hell my insurance coverage went from water damages, cracked screens . It’s pathetic. I don’t know what could have happened if the workers accidentally took it off . And it sucks you have to buy a phone each time going in there when it’s a paid off phone doesn’t make sense .
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July 2023 by Nicole Salomon
I want to take this opportunity to recommend one of your representative Mr. Jeremiah for being very helpful , courteous and patient with customers. He is a real asset to this company I wish him luck in his indever . And also Mr Geo the manager who was very helpful
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April 2023 by Torie Unknown
Had a very accurate and knowledgeable young man named Dave thank you for your patience your knowledge and your time he walked me through which phone I should get and why very helpful extremely polite
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February 2023 by Robert Carr
I just want to take to opportunity to thank every employee at this Metro PCS store on Forest Ave for their EXCELLENT Customer Relations Skills! I have always walked out of that store very happy because of their assistance with ever problem I had. Keep up the great work guys! Robb
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February 2023 by Martin Vukek
I Went There With A Problem With My Photos. He Changed The Settings On My Phone And Now It's Even Worse. He Finally Admitted That He Didn't Know Or Use Facebook And To Write To Them.
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November 2022 by Delores rivers Delores rivers
T mobile for a cellphone account is the best place to obtain it. The staff at t mobile is congenial and professional they provide you with utmost attention
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November 2022 by Jane Austell
Never had a negative experience. Everyone is always very helpful & friendly. The only 2 things is I would like them to open earlier & also sometimes the need more staff
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November 2022 by Olamide Mishel.
Nice place to get affordable phones, my son was even using style to charge his almost dead phone battery while I was shopping around for something new. Helpful associates.
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October 2022 by MAG 777
We give bad reviews more quickly than good ones. I have to stop to give them 5.I’ve never had a problem with service. Thank you metro…
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October 2022 by Lourdes **
One of the only MetroPCS places in Staten Island. Staff is too slow, despite the Forest Avenue location--they need much better staff to serve the customers.
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October 2022 by Antoinette m Moses
All went well phone was dropped in water. Can't open I will get another soon if needed.
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September 2022 by Maria L.
Joseph, working at the Staten Island mall was an absolute disgrace to work with. He knowingly put an incompatible SIMs card in my father's phone when my Dad went in to purchase a new phone plan. Joseph pretended that the phone worked by calling on the phone using WiFi and not cell service, he overcharged for the SIMs card as well. He should be ashamed and this store should be investigated. The phone number listed for this Metro store is out of order and can't even be reached. Joseph should be ashamed, with every new plan, a free phone should be offered and he failed to mention that to my Father. He also failed to mention a disability discount my Father is legally eligible for. I have never written a bad review in my life but this is too far and I don't want anyone taken advantage of by this dishonorable person. Note that we went to another Metro in Bay Ridge and had excellent service from a lovely Metro worker named Heyleen, she was beyond helpful, we got a new phone plan and also the disability discount. She was informative and supportive and apologetic for the service my father got in staten island even though it was not her fault at all. My dad then went back to the Staten Island location and Joseph cursed him out when my Dad tried to get his money back. It's terrible how they mistreated him, and I don't wish this upon anyone, thats why I am going so in depth in this review. Joseph you owe my dad an apology. You should feel shame.
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August 2022 by realGwen Blessed Hands Inc
I have had service with this company for over ten years I am completely ready to get a new phone service provider,I have called no help at all
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August 2022 by Elizabeth Sudiker
Best one in the island hands down.
