-
February 2024 by C. Jones
If I could give a zero, I would. They never pick up their phone. How can a business not make itself available to answer their customers questions? It has been over a month, and the same problem.
-
November 2023 by Thomas S.
Switched over with ease and extreme professionalism and genuine help from Marwa - amazingly sweet and super knowledgeable, gave me the best customer service I’ve had in a very long time and I’m very thankful. Also the store in general was extremely organized and nice to be in. Thank you again Marwa! ?
-
July 2023 by Victor Difinizio
Out of stock of most items , just one worker so you have a long wait. But helpful when your turn is up.
-
June 2023 by Louis Aguilar
Rip offs …
-
June 2023 by richard martino
Not a nice place
-
May 2023 by Candi Leno
Best customer service. Always look for Jonathan :)
-
May 2023 by Elle Davis
I tried calling this establishment multiple times because I had important questions and NO ONE answered. Terrible customer service.
-
May 2023 by Sonia Rivera
Patricia is the best worker you guys ever had ! Helped me with everything I needed
-
April 2023 by Garrett Natoli
This place robbed me. Don't go here. They padded my bill. Just wanted a phone. They added extras without me knowing. Take an extra 5min, and go to sand lane. Just went there for my 2nd phone. Very nice guy. Fast service.
-
April 2023 by Marisol Morales
Terrible customer service, realized I had been getting over charged on my bill for a total of 3 months and they refused to take off what they overcharged until I called customer service. Don’t go here at all!!
-
April 2023 by Waffbeatz Productions
Never again will I go to New Dorp blame for MetroPCS
-
March 2023 by Erick Bastida
Jonathan is very rude and a thief, we switched from T-Mobile to Metro and bought a SIM card from him but he charged her extra $43.53 for some cables she didn’t request. I came to speak to him and asked for a refund and he refused to refund her back ,I called the police and he invented a story to get rid off it. People, be careful when you come to this store, avoid it at all cost.
-
January 2023 by Chathuranga Rupasinghe
The retailer is very rude and he’s a thief,I just bought a new SIM card from them ($50 plan)it can be $64,but he charged me extra $32.66 for nothing,and ,he refused to refund me it back ,he was yelling at me when I asked him about it,guys be careful when you go to the store to buy something and make sure double check your receipt
-
November 2022 by Jason Leher
Got a great phone. So happy.
-
October 2022 by margie petrik
Ported my number on sunday . As of monday the cell didn’t work . I went into this location at 645 monday night to explain that my cell didn’t work . She was helping another customer but asked if she could see my cell . I explained to her that the girl gave me the phone but didn’t activate here . I was trying to tell her that maybe I activated it wrong . That’s all it took . She started saying over m over that it wasn’t true that they always activate the cell . I started saying but she didn’t . I even had to pop out the SIM card at home . She was so mad and accusing me of lying . She told me I had an attitude and wouldn’t help me . I explained that I came in with no attitude until she started saying I was lying . She then took my cell yelling at me . I then got mad. I explained I worked on the same strip for ten years and pass here every morning . She has seen me before. Why is she so angry cause she’s going home? She told me come back another day - it’s not her issue if my cell works . I threw my cell and left . My cell still doesn’t work . She then locked the door at 7pm when the store closes at 8. I have escalated her behavior to corporate and I’m awaiting for a response . I pray the cameras in there have voice . I kept asking for me to tell story what was wrong with phone . She would say no . It’s bizarre someone with this behavior can have a job greeting customers. I just needed my cell to work. I was accused of lying and told I had an attitude and I was denied service.
