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February 2024 by Rosetta Stone
I had a problem that couldn't be fixed over the phone and I was told to go to one of their stores. I searched their website and found a store. Before going to the store I called the number of the store on their website. It was out of service! I then drove to the store, waited to be served, but when it was my turn I was told 'Sorry, we don't handle Metro accounts'. The store is named 'Metro by T-Mobile'! I switched my carrier that day.
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October 2022 by Maria Ladias
Joseph, working at the Staten Island mall was an absolute disgrace to work with. He knowingly put an incompatible SIMs card in my father’s phone when my Dad went in to purchase a new phone plan. Joseph pretended that the phone worked by calling on the phone using WiFi and not cell service, he overcharged for the SIMs card as well. He should be ashamed and this store should be investigated. The phone number listed for this Metro store is out of order and can’t even be reached. Joseph should be ashamed, with every new plan, a free phone should be offered and he failed to mention that to my Father. He also failed to mention a disability discount my Father is legally eligible for. I have never written a bad review in my life but this is too far and I don’t want anyone taken advantage of by this dishonorable person.Note that we went to another Metro in Bay Ridge and had excellent service from a lovely Metro worker named Heyleen, she was beyond helpful, we got a new phone plan and also the disability discount. She was informative and supportive and apologetic for the service my father got in staten island even though it was not her fault at all.My dad then went back to the Staten Island location and Joseph cursed him out when my Dad tried to get his money back. It’s terrible how they mistreated him, and I don’t wish this upon anyone, thats why I am going so in depth in this review.Joseph you owe my dad an apology. You should feel shame.
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February 2022 by Amoona Princess
Omar the owner is the best and sweetest person ever, he’s helped me a lot with my devices, every time I had a problem with my devices he’d do it for me in seconds. He’s a genius.
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February 2022 by mahmoud othman
Omar helped me alot with my metro device and i highly recommend getting a phone from him.
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February 2020 by Steve K.
Do not recommend em....switched fromm att to tmobile....gave me one price for 2 phones which wasnt correct when i got the bill..then said we get 2 free tablets...which again after the fact wasnt free 140$ for the one and a monthly fee.for both...when calling customer service said you cant return it( can u believe that) your stuck with it sorry ...i wanna go back to the store and crack against this jackoffs head...rant done...fuck tmobile
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January 2020 by Antonio Riollano
Omar has helped out big time with me getting a new phone if you want somebody who can help you out with all your MetroPCS information and services you definitely want to talk to him he will make sure you have everything you need I highly recommend everyone to check it out thank you Omar ???
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January 2020 by Dominik L.
never let them talk you into getting tvision its the worst service ive ever had! if the main box doesnt work it knocks out all the devices in your home! and customer service offers no help and the money is just not worth it! plus it freezes and rewinds on its own horrible! get them at your own risk! im going back to spectrum and sticking to netflix
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August 2019 by Patrick Mullins
Great customer service very helpful
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July 2019 by Anthony Antonio
Omar was extremely helpful and his knowledge was amazing and helped us with new phones and explained every detail to us. We will continue to go back because he was amazingly helpful.
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July 2019 by Asoka Morey
Very nice staff, they helped me and assisted me with all my needs. Highly recommend
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July 2019 by Tomas Tomas
New iphone 6s great promotion enjoying my high speed internet thank you so much!
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July 2019 by Dominika Jakl
Great customer service! Recommended for everyone
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June 2019 by Henry Guaman
Great fast service unlimited is the way to go. Highly recommend this location, Omar has the answers for everything
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June 2019 by Antonio Villegas
Exceptional customer service skills I will always come to this location Omar helped me with everything I needed ?
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June 2019 by Susan Rivera
Great customer service new iphone new service enjoying Amazon Prime I highly recommend to come to this location
